Martin Honda - Service Center

In 27 minutes on the phone nobody could seem to get my vehicle in the system. I was also transferred to parts. I was told that the parts on my vehicle were not what I stated. Well that is untrue I am look vehicle in the system. I was also transferred to parts. I was told that the parts on my vehicle were not what I stated. Well that is untrue I am looking directly at the part. The parts person said if I come in we can get this worked out and we did. After I arrived I worked with a person to get my vehicle in the system, when I went to schedule service was told it was still not in the system. that was over 40 minutes with 3 individuals' 2 on the phone one in person. As I am now trying to schedule a service, I wanted to set up a day and time to have the work done nothing but oil change and tires rotated. After spending 20 or so minutes to get my car hopefully in your system. The person tells me that you don't schedule that kind of service I can just come in. I explain with my schedule it would be more convenient to set up a day and time. needless to say after spending over and hour plus driving to the service department. I have no appointment for service. The entire event was a complete mess, I am 54 years old my family have had 6 brand new vehicles, and quite a few used vehicles. This is my first Honda and not overly impressed. More

I brought my car to be diagnosed and repaired. I already knew what was wrong with my car and I replaced the part. After they looked at my car, they told me that the part, that I replaced, needed t I already knew what was wrong with my car and I replaced the part. After they looked at my car, they told me that the part, that I replaced, needed to replaced. They didn't fix anything and ended up wasting my time and $120 diagnostic fee. This dealer has gone downhill and I will never take it there again. More

Beware! When we took our 6 month old 2023 Pilot for our first oil change, the attendant backed it into a cement parking column. It was dented and scraped. Ma When we took our 6 month old 2023 Pilot for our first oil change, the attendant backed it into a cement parking column. It was dented and scraped. Martin took almost 3 weeks to fix it and when we finally got it back, our headlight and turn signal didn’t work! Wasn’t discovered by us until we had driven it to work. So another trip back to get that fixed, an inconvenience that could have been avoided if they’d done their job in the first place. Their offer to compensate us for this incredible inconvenience that was 100 percent their fault, is to give us a credit on future service. What a joke! More

My car is at the martin collision center for over a month. It is getting into 2 months now. They told me the car would be ready to go last Friday (07/07/23). Then they changed to next Tuesday (07/11/23 month. It is getting into 2 months now. They told me the car would be ready to go last Friday (07/07/23). Then they changed to next Tuesday (07/11/23), then again to Friday (today, 07/14/23). I called them and they said the car will be fixed next Thursday, yes only next Thursday (07/20/23). I had to return the rental car (max. of 30 days from geico) on 07/07/23. I'll not have a car for at least 2 weeks and based on their history, they will change the pickup date again and I don't know for how long ill stay without my car. They never called me, texted messages, or did anything telling me what is going on with my car. You will be totally in the dark if you drop your car there. By the way, they mentioned their manager would call me, guess what, no one contacted me. More

A BIG shoutout to Service Adviser Rich McGinnis who was so professional and friendly when having my first Oil change and tire rotation done. He answered all my questions with a smile, along with his fellow so professional and friendly when having my first Oil change and tire rotation done. He answered all my questions with a smile, along with his fellow employee Johnnie, who was very happy and sharp dressed. I enjoyed TV, coffee and a snack during my quick 1 hour wait time. The new service center is bright, clean, modern and easy to navigate. The technician Cory Cui was very thorough with the multi-point inspection, and Anthony Dirubbio was so kind to explain, in great detail, the services that were done and when to return for my next service. Thank you!!! More

Real sloppy service today…. .I truly dislike new service advisors that seems to be all about $ then customer service & Quality. I Heard Great things about Mike Lebetti and was co .I truly dislike new service advisors that seems to be all about $ then customer service & Quality. I Heard Great things about Mike Lebetti and was considering purchasing my next Honda with his assistance. I’ve dealt with MH for years and I’ve never seen anything like it is now….No service is cheap nor do I ask for a discount. Need more S.A. Like Tony,Bosch,Art as a woman the patients and superb customer service I’ve always Receive and feel valued as a customer. More

I had my Honda pilot elite serviced at Martin Honda this week. Kyle Deyoung serviced my vehicle and I was very pleased. I gave them five stars.Linda KJ Wilmington Delaware. I rate the service center with fi week. Kyle Deyoung serviced my vehicle and I was very pleased. I gave them five stars.Linda KJ Wilmington Delaware. I rate the service center with five stores. More

I don’t want to even give 1 star to Martin Honda service. I bought the vehicle from Martin Honda and was taking to them deligently for all my services. And recently took the car for oil change with no issues I bought the vehicle from Martin Honda and was taking to them deligently for all my services. And recently took the car for oil change with no issues at all and they broke one of the sensors and noticed it half way from their shop and inform them and they don’t take the responsibility. This is the second thing that was damaged after taking to their service station which they don’t take responsibility. If you cannot trust your Honda authorized dealer, then whom you can trust? More

After going back and forth between service and the body shop it was decided the body shop would repair the vehicle through our road advantage package we purchased at the time of delivery. Took the time of shop it was decided the body shop would repair the vehicle through our road advantage package we purchased at the time of delivery. Took the time off work to bring it in for the appointment. Body shop manager says it is the service department that takes care of the ding in the fender. So he tells me to take it over service. Get to service and they said that the repair man only comes on Wednesday. Before it was Tuesday now that changed. Nobody knows the procedure to get it fixed. Body shop guy tells me that there is a high turn over and Nobody is trained properly. Beyond frustrated from taking off work and the fact Nobody knows how to honor the road advantage package. More

Thank you guys all of you was wonderful I appreciate you all especially my sales man mark you’re the best for anyone that’s reading this and considering buying a car here ask for mark he’s patient and kind all especially my sales man mark you’re the best for anyone that’s reading this and considering buying a car here ask for mark he’s patient and kind thank you mark More