Martin Dodge Jeep Chrysler

Urgent need for repair handled amazingly ! I had an issue with an ignition switch at 5:30 pm & could not be without a vehicle. Called Martin Jeep Service & they said we're open to 6pm bring it I had an issue with an ignition switch at 5:30 pm & could not be without a vehicle. Called Martin Jeep Service & they said we're open to 6pm bring it in. They gave me a loaner to drive & replaced switch at no charge because it was less than two years old / all before noon the following day. I have never been treated as well by any dealer. They removed all the stress & performed above my expectations. More

Happy customer since 2007 Jessica, the service advisor, is the best! I purchased my truck new from Martin over ten years ago and depend on their service department for all my Jessica, the service advisor, is the best! I purchased my truck new from Martin over ten years ago and depend on their service department for all my maintenance. More than just oil changes, they remind me when all recommended maintenance needs to be scheduled. They're also great with the unexpected and urgent repairs like an exploding brake cylinder. My Dakota has 235,000 miles and I plan on doubling or even tripling that with Martin service. They also do an excellent job taking care of my elderly mother and her Chrysler 300. More

Purchased a 2016 Jeep Wrangler Our salesman, Curtis Hockersmith, was very helpful and helped us get the vehicle we wanted for a great price. The general manager tried to get us to Our salesman, Curtis Hockersmith, was very helpful and helped us get the vehicle we wanted for a great price. The general manager tried to get us to finance the vehicle at the dealership and we almost left because he introduced that at the end of our negotiations. More

Breaking a midlife crisis I was looking for a new truck since my Camaro was getting impractical. They happened to have the one I liked. Got a good price and Maria in sales di I was looking for a new truck since my Camaro was getting impractical. They happened to have the one I liked. Got a good price and Maria in sales did a good job of getting me into it. More

on-wanted service recommended by Jessica went to get the passager airbag replaced as are- call. service was performed satisfactory. Jessica provided a list services needed and was outrages. H went to get the passager airbag replaced as are- call. service was performed satisfactory. Jessica provided a list services needed and was outrages. Here comments: need new tires, spark plugs, timing belt, coolant and transmission service an leaking rear wheel. Cost ($2500). NOT SO. car has less than 80,000, miles, tires has less than 30,000 miles, transmission was serviced last summer and etc.., More

Bad experience Took my Ram truck in for oil change and tire rotation. 11 o'clock appointment and my vehicle wasn't even pulled into the bay until 11:45. After my veh Took my Ram truck in for oil change and tire rotation. 11 o'clock appointment and my vehicle wasn't even pulled into the bay until 11:45. After my vehicle was completed, no one came to let me know that it was finished. I spent over 2 hours there for this simple service. Most of the staff in the service department were very disinterested in providing friendly service. They seemed like they were just there to collect a paycheck. More

Recall Made the appointment, took my Wrangler in, service had it a little over 2 hours, and it was done. Never have problems when I go in for recall work. Made the appointment, took my Wrangler in, service had it a little over 2 hours, and it was done. Never have problems when I go in for recall work. More

Fast service recall Was told recall fix could be two hours but I notified them my son had an appointment in two hours with orthodontist and receptionist speed up the proc Was told recall fix could be two hours but I notified them my son had an appointment in two hours with orthodontist and receptionist speed up the procedure and we were out in less than 30 minutes. More

The best customer service I have received ever The service rep (Jessica Riley) was very knowledgeable and kept me informed on the progress of the service while it happened. Her diagnosis of my prob The service rep (Jessica Riley) was very knowledgeable and kept me informed on the progress of the service while it happened. Her diagnosis of my problem was quick and correct. She has a wonderful way with customers a rare talent these days. More

Took care of weary travellers We were traveling home (Evansville) from Nashville and our alternator went out completely. We were "stranded" at a gas station approximately 30 miles We were traveling home (Evansville) from Nashville and our alternator went out completely. We were "stranded" at a gas station approximately 30 miles from Bowling Green. We used AAA to get our car towed to the dealer. Ben and his crew were fantastic to deal with and completely understood the urgency of our situation. They had the part in stock and were able to process our extended warranty information. Their fantastic shuttle driver took us to the mall to eat and before we were done, they had called and the car was ready to go. We've had NO issues since and have nothing but wonderful things to say about our new friends in Bowling Green. Thanks so much to Martin's Service Dept. As far as we're concerned - it couldn't have gotten much better. More