Martin Dodge Jeep Chrysler

First experience with Service Department Took 2018 Ram in for 1st oil change. Was scheduled for 1 hour. Was only 35 minutes. REV reward is great. Everyone is always so nice. Even seen the sa Took 2018 Ram in for 1st oil change. Was scheduled for 1 hour. Was only 35 minutes. REV reward is great. Everyone is always so nice. Even seen the salesman that sold us the truck, he inquired about our satisfaction of the vehicle. Wonderful follow up, great customer care. So glad we purchased from Martin Dodge ! More

Great service Took my 2014 ram in for 3 recalls was in and out in less than an hour great service friendly and courteous will recommend thanks Took my 2014 ram in for 3 recalls was in and out in less than an hour great service friendly and courteous will recommend thanks More

Bad attitude from service writer Service writers have one opportunity to leave a good impression with the customer.Please Leave your bad attitude/challenges at home because we the Service writers have one opportunity to leave a good impression with the customer.Please Leave your bad attitude/challenges at home because we the customer have challenges enough without adding you to the equation. Give a smile and you’ll be amazed at the response back. Thank you! More

Very positive buying experience I had been looking for a used Dodge Challenger for a couple years and finally I started getting serious about buying one. I saw that the Martin Dealer I had been looking for a used Dodge Challenger for a couple years and finally I started getting serious about buying one. I saw that the Martin Dealership had one and I thought I would stop in and check it out. As I was walking to thedoor I was thinking "Okay guys fresh meat is here so come and get you some" hahaha I was met by a salesman named Curtis Hockersmith. This guy was extremely friendly and wasted no time showing me the car I came to see. Within 10 minutes we were on a test drive. This young man was very knowledgeable about the car and features. If he didn't know the answer, he didn't wing it but replied with I am not sure but I will find out and he did just that. The negotiating process was smooth and fair from start to finish and I can honestly say I never got mad ( as I usually do ) or walked out angry. The whole negotiating process took less than 10 minutes. The car I was looking at had an outstanding recall that was just issued less than a week ago and Curtis and the service team made sure that was fixed within 3 hours of me buying the car. Out of all the cars I have bought in my life this is the only one I felt led to leave a review about. I would encourage you to call Curtis and team at Martin if you are looking for a car that they have. No game playing or anything like that at all. I love the car and for the first time the next day I wasn't kicking myself in the butt for buying it. Very professional and totally low pressure! More

Service I always get my Dodge serviced here. Great customer service and always on time with my appointment. Nice quiet waiting area. I highly recommend Mar I always get my Dodge serviced here. Great customer service and always on time with my appointment. Nice quiet waiting area. I highly recommend Martin Dodge. More

Regular service Took my vehicle in for scheduled service. Staff was friendly and work was timely and reasonably priced for a dealership. This visit was much more plea Took my vehicle in for scheduled service. Staff was friendly and work was timely and reasonably priced for a dealership. This visit was much more pleasurable than the last, and it’s apparent that they are doing a much better job. More

Overbooked Whoever does their scheduling is awful. They always overbook the mechanics and puts them behind. What should take 30 mins to an hour oil change takes Whoever does their scheduling is awful. They always overbook the mechanics and puts them behind. What should take 30 mins to an hour oil change takes 2 hours or more. The staff is friendly and I know it's not their fault. So I dont blame them. QUIT OVERBOOKING! Sad part is, this happens all the time. More

Poor repair Problem with this dealership service department is that I took my truck in tohave a recall done on it. The passenger side air bag. When I took it in e Problem with this dealership service department is that I took my truck in tohave a recall done on it. The passenger side air bag. When I took it in everything worked fine. When I got it back before I got home the airbag light was on on the dashboard. Call and the service adviser Robert ( which was very knowledgeable and courteous.) told me to bring it back in at my convenience and they would see what it was, well before I get home I notice the defrost control isn’t working either. Or the a/c now I start thinking that they have accendently left something unplugged. So I call back and let them know. Again bring it in and we’ll take care of the problem. I take it back a day or two later which it hadn’t been driven except home and back to dealership. Get back there and the tech looks at it and now all of a sudden they tell me my tipm is defective. My truck had no problem before the dealership put their hands on it and now they want 1500.00 to replace The tipm. I took the truck home and will be contacting my attorney. This is very poor quality of work here. The advisers are good. More

Re programing computer. I had my injectors replaced by a dealership in another town. Immediately I had issues. They said they would look into the problem but I had to pay f I had my injectors replaced by a dealership in another town. Immediately I had issues. They said they would look into the problem but I had to pay for the inspection. I took my truck (2007 Dodge 3500 Diesel Pickup) to another independent dealer. They told me the codes may be due to needing the computer updated. So I took it to Martin Dodge Jeep Chrysler to have it done. All codes gone and it cost less than I was told. That never happens at a car dealership. I will use them again. More

Amazing Customer Service I had the pleasure of working with Drew as my salesperson. He was so nice, not pushy, and went above and beyond to make sure I got the best deal. DJ i I had the pleasure of working with Drew as my salesperson. He was so nice, not pushy, and went above and beyond to make sure I got the best deal. DJ in the finance department is awesome as well. When I’m in need of another new vehicle I will definitely be going back to Martin Jeep. More