Martin Dodge Jeep Chrysler
Bowling Green, KY
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Oil change, tire rotation and 30000 mile service. Great service. Everyone very professional and courteous. Evidently changes have been made since my last service appointment, for the better. service. Everyone very professional and courteous. Evidently changes have been made since my last service appointment, for the better. More
Quicker than expected! Brought my jeep in due to dead battery without an appointment. Within a couple of hours, they had diagnosed and fixed the problem. Office staff is p Brought my jeep in due to dead battery without an appointment. Within a couple of hours, they had diagnosed and fixed the problem. Office staff is personable and efficient! More
Oil change Staff are always cordial for past & the current service for an oil change- cheaper than competitors. The waiting area is great if one wishes to ‘hang Staff are always cordial for past & the current service for an oil change- cheaper than competitors. The waiting area is great if one wishes to ‘hang out’. The icing on the cake for my wife & I is always the FREE ride to our fav restaurant for lunch then being picked up when our vehicle is ready. I grabbed a FREE cup of coffee while paying my bill & I must say that it was delicious. More
Struggled to get status of vehicle Took my daughters Jeep Patriot in for service (oil change, tire rotation, transmission service). Made appointment for 8am, dropped vehicle off the nig Took my daughters Jeep Patriot in for service (oil change, tire rotation, transmission service). Made appointment for 8am, dropped vehicle off the night before. When had no feedback after lunch day of service, began trying to contact dealership. 3 phone calls, multiple times on hold including waiting for service, service manager, had my name and number taken no one called me back... Was told they were working on computers. 4 tries (finally got customer service manager) and 30+ minutes of my time wasted on the phone to find out if our vehicle was done and to get an estimate for a key FOB. Not good first impression... More
Recall of the airbag on my Challenger They were very professional and did the recall in a short amount of time which I expected to take a lot longer than it was being serviced for. They a They were very professional and did the recall in a short amount of time which I expected to take a lot longer than it was being serviced for. They also were good enough to provide me with a loaner vehicle to not have to wait for service on my car that I thought would take a few hours. They were very professional in their work and service and I definitely will use them again for all service that needs to be done on my Challenger. More
They were on top of getting my vehicle completed, it took longer than expected because I had more issues than they thought but they accommodated me. They always listen to my issues and do the work according longer than expected because I had more issues than they thought but they accommodated me. They always listen to my issues and do the work accordingly I love Martin Dodge Jeep Chrysler More
I had an appointment at 9:30 am and I am not sure why because they did not finish until closing at 6. They didn't bother to call me, I called them about 4:30 to hear the issue would cost me 800 dollars. because they did not finish until closing at 6. They didn't bother to call me, I called them about 4:30 to hear the issue would cost me 800 dollars. They said they would call when complete., but good thing I arrived at 6, they never called. Also I replaced what they did was the issue on my own Nd it did not fix the proble.. not recommending. More
Great service! Was in and out very fast. Staff was courteous, friendly and very helpful. I have recommended this service department to my friends and family. Highly Was in and out very fast. Staff was courteous, friendly and very helpful. I have recommended this service department to my friends and family. Highly recommend. More
Excellent care by the service department I had a recall, The service department contacted me and set up a appointment. Everything was completed on time and schedule. Service was excellent and I had a recall, The service department contacted me and set up a appointment. Everything was completed on time and schedule. Service was excellent and professional. More
Great job by everyone Took my 2500 dodge truck in for recall! They jumped right on it and was done in no time! Everyone was really nice and professional at there job! Thank Took my 2500 dodge truck in for recall! They jumped right on it and was done in no time! Everyone was really nice and professional at there job! Thanks More