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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,010 Reviews

1,010 Reviews of Martin Chevrolet - Service Center

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September 14, 2021

Everyone is so nice and attentive and funny. In need of wipers and I finally got them. They were great! More

by Leslie Cabrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They guy that’s about to have a baby and his wife wants a traverse
Sep 14, 2021 -

Martin Chevrolet responded

Leslie, We are so glad we could help you out with those new wipers and a couple laughs along the way! Thanks for the great review! - Martin Chevrolet

September 14, 2021

I drove a hour and a half to your dealership for service because of the union strict that is currently going on. This was by far the best experience I ever had at a Chevy dealership and I might just conside More

by stubbe2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Sep 14, 2021 -

Martin Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We are very happy we could provide you with a positive experience and hope that you do come see us again for service in the future. Thank you so much again for your feedback! We hope you have a great day! - Martin Chevrolet

September 14, 2021

They are the best at being there when you need them... And so professional and courteous... More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Sep 14, 2021 -

Martin Chevrolet responded

Felicia, We're pleased to know we have been able to exceed your expectations and really help you out! If you need further assistance, please don't hesitate to give us a call or stop by! Thanks for the great review and drive safe! - Martin Chevrolet

September 14, 2021

Ok service they can do better with customer service but all in all ok Hopefully next visit will be better More

by marythetwin1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. Could you give us a little more information about your visit, specifically the customer service aspect? Feel free to email us at dhill@martin-chevy.com or call our service manager, Duane Hill at 815-459-4000. We hope to talk to you soon! - Martin Chevrolet

September 14, 2021

Ralph was amazing!! Highly recommend seeing him in the service department when you take your car in. More

by marlene12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Martin Chevrolet responded

Marlene, Thank you for your kind words about Ralph! We will be sure to let him know you were pleased with his service and thank you so much for the recommendation! See you next time! - Martin Chevrolet

September 14, 2021

Took care of a small blemish on the roof rack. Paint was chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers More

by weeldavid927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 14, 2021 -

Martin Chevrolet responded

David, Sorry that you ran into a snag with your new roof rack but thank you for giving us the opportunity to "continue to be fantastic!" We hope everything goes smoothly with your new ride from here on out, but just incase it doesn't, we are always here to help! - Martin Chevrolet

September 14, 2021

The service guys are great, some services are way to high, some are good prices. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 14, 2021 -

Martin Chevrolet responded

Tom, It's our commitment to ensure quality customer care as well as friendly and professional service to our guests. Please come see us for any future needs and keep in mind, we are happy to accept competitor coupons if you find a service cheaper somewhere else! - Martin Chevrolet

September 14, 2021

Service good. Wash could’ve been better. Still had bug some guts on the hood More

by BOEHMBOYS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Martin Chevrolet responded

Thanks for choosing Martin Chevrolet and for your feedback about our service department and car wash. Those bug guts can be so stubborn! Next time you are in the neighborhood, stop in to our service lane and we will get those bug guts off for you and get the rest of your vehicle washed up! Thanks again! - Martin Chevrolet

September 14, 2021

I really like talking my car here always friendly and fast. I did have an issue with the online appointment app but they fixed it right away. More

by kjoemama1340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department and we look forward to helping you again in the future! - Martin Chevrolet

May 06, 2021

Ryan was very professional but at the same time friendly , helpful and patient. Made sure we were satisfied with what we were going to buy. And even followed up .Very great sales man . More

by Myraperez9310
Recommend Dealer
Yes
Employees Worked With
Ryan Kaufman
May 14, 2021 -

Martin Chevrolet responded

Congratulations on your new Chevrolet! Thank you for taking the time to write about your experience. It is wonderful to hear that Ryan Kaufman able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

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