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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,010 Reviews

1,010 Reviews of Martin Chevrolet - Service Center

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September 27, 2021

Ralph in service is great. He has always been excellent to work with. Actually your whole operation is a pleasure to work with. More

by Hoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Martin Chevrolet responded

Hoss, Thank you for the compliments! We will be sure to pass along the sentiment to Ralph and we look forward to helping you again next time! - Martin Chevrolet

September 25, 2021

This is a very clean location with very friendly, professional staff. I love the free oil change and car wash, too! More

by mnoe48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Sep 29, 2021 -

Martin Chevrolet responded

We love giving you free oil changes and car washes! Thanks for being a loyal Martin Chevy customer and for the wonderful review! See you next time! - Martin Chevrolet

September 24, 2021

Ralph Does a spectacular job in understanding the problems so that when he relates them to the tech everything is done properly. John the technician is absolutely incredible extremely knowledgeable a More

by kcv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Martin Chevrolet responded

Wow, this is such a compliment! Thank you so much for sharing your experience with the team here at Martin Chevrolet and for putting your trust in us to repair your vehicle correctly! Thanks again and drive safe! - Martin Chevrolet

September 23, 2021

Price quoted (approximately) was off when final total was given. Cashier says they don’t include labor or parts. 🤣 That’s the whole job- parts and labor!! Dislike the afternoon “I just want to leave attitud More

by eo1erikbernhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Grassel, Brad Nichols
Oct 06, 2021 -

Martin Chevrolet responded

We apologize for your experience and we appreciate your feedback. It is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes We hope for a future opportunity to make this right for you. Could you please give our service manager, Duane Hill, a call at 815-459-4000 when you get a chance? - Martin Chevrolet

September 22, 2021

Great service, really nice and helpful people working there. Joel helped out with my appointment even though it had nothing to do with sales More

by CARLOSIVAN_ALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm
Sep 25, 2021 -

Martin Chevrolet responded

Thanks for the 5 star rating! We will be sure to let Joel know how much you appreciated his assistance! Have a great day and drive safe! - Martin Chevrolet

September 21, 2021

The entire team is family oriented, all our vehicles are Serviced with Martin Chevrolet, no question! More

by duanehill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Martin Chevrolet responded

Duane, We appreciate your feedback! Thanks for the wonderful review and drive safe! - Martin Chevrolet

September 20, 2021

Great service did everything as stated and updated me along the with any additional work needed More

by tom@edtelectric.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Sep 25, 2021 -

Martin Chevrolet responded

Hi there, your satisfaction is our top priority. We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Thanks for the wonderful review! - Martin Chevrolet

September 20, 2021

I’ve always been happy with the service I’ve received here. They have always been knowledgeable, quick, and get my cars fixed correctly. More

by donwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 25, 2021 -

Martin Chevrolet responded

Don, We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! - Martin Chevrolet

September 16, 2021

Dealer started my car and took in for dead battery ..Did not tell me test result on battery, but replaced so I assume battery w as no good. More

by BILJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Martin Chevrolet responded

Thank you for the great review. We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

September 14, 2021

They did a good job replacing the headlight but bent the license plate with the car wash. More

by challyn.hyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Martin Chevrolet responded

Challyn, Thank you for your feedback. Sorry to hear about the license plate! Next time you are in the neighborhood, swing on past and we are happy to straighten in out for you. Thanks again! - Martin Chevrolet

Sep 14, 2021 -

challyn.hyde responded

The license plate was fixed before I left. Thank you.

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