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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,021 Reviews

1,021 Reviews of Martin Chevrolet - Service Center

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November 02, 2021

I like the service center. Most recently however the service ran long, so I didn’t get my truck washed which is no big deal but a bit disappointing. Also signed me up for “free” 5 year service from On More

by cbdbett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Nov 18, 2021 -

Martin Chevrolet responded

Thank you for your review. Please feel free to stop in anytime for a free car wash, we want to make it up to you since we were not able to fit it into your last service. Also, we sent you an email about the Onstar service on your truck, please make sure you check that out for clarification on your subscription. Thanks again and see you next time! - Martin Chevrolet

October 31, 2021

I had an excellent experience dealing with Martin on my C8 Corvette. Paul their Corvette Mechanic is top notch More

by JPierquet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Nov 03, 2021 -

Martin Chevrolet responded

It was our pleasure to help you out with your Corvette. We appreciate you choosing Paul and Martin Chevrolet and look forward to seeing you and your beautiful C8 next time! - Martin Chevrolet

October 28, 2021

Ralph is an absolute rockstar. He is the reason why I continue to bring my vehicles there. He is not only knowledgeable but also very friendly. Yes I trust him completely because I know he has my best in More

by MattB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Martin Chevrolet responded

We would like to thank you for this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Martin Chevrolet with only the best there is to offer. It’s so lovely to hear that Ralph helped to make your experience such a positive one. Thanks again! - Martin Chevrolet

October 27, 2021

No problemsThe wait was a little long considering I had No problems The wait was a little long considering I had an appt. but really no complaints More

by MARGUERITELANGE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

Marguerite, Thank you for your feedback about your visit. We do our best to get each customer in and out of service in a timely manner and we thank you for giving us a little bit of grace on that! Thanks again and see you next time! - Martin Chevrolet

October 27, 2021

Always thorough and timely service. Recommended to everyone. I’ve never had a complaint. Thumbs up. More

by sksmithapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for the feed back and drive safe! - Martin Chevrolet

October 27, 2021

Efficient, friendly, professional. Great service. Consistently. I don’t want to write 15 words, OK? More

by LLOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

Thank you for your excellent review! We hope to be of service to you again in the future. -Martin Chevrolet

October 27, 2021

I had brakes and new tires put on in the last month and I was told I need new tires and rear brakes if I didn’t get a free oil change I would definitely be going somewhere else More

by llang701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Nov 09, 2021 -

Martin Chevrolet responded

Thank you for your feedback. While it doesn't shine a positive light on our dealership, it helps us figure out how to make your next visit better and we do appreciate that. Thank you for taking the time today to speak with our service manager, Duane Hill, about your visit. We are so sorry about the miscommunication that happened and we want you to know that we do value your business and hope to see you next time your vehicle is ready for service. Drive safe and take care. - Martin Chevrolet

October 27, 2021

Like the service on my corvette and my son’s equinox. I also service my second son’s Cruze at Martin as well. More

by KNOXITOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your family's automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

October 26, 2021

Ralph got me in on time and Paul took good care of my new Corvette. I recommend Martin to all the Corvette owners I know. More

by ea327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

Ralph and Paul will be pleased to hear your compliments. We really appreciate the review and the recommendation! See you next time! - Martin Chevrolet

October 22, 2021

Brought our traverse in for a oil change and tire rotation. Ralph was fantastic on time!!! Awesome job!! Thanks, Sean Smith More

by SRSMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Martin Chevrolet responded

Sean, We appreciate you choosing Martin Chevrolet for all your service needs! Take care and drive safe! - Martin Chevrolet

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