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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
924 Reviews
Call Service Center (815) 459-4000

924 Reviews of Martin Chevrolet - Service Center

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September 20, 2021

Great service did everything as stated and updated me along the with any additional work needed More

by tom@edtelectric.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Sep 25, 2021 -

Martin Chevrolet responded

Hi there, your satisfaction is our top priority. We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Thanks for the wonderful review! - Martin Chevrolet

September 20, 2021

I’ve always been happy with the service I’ve received here. They have always been knowledgeable, quick, and get my cars fixed correctly. More

by donwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
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Sep 25, 2021 -

Martin Chevrolet responded

Don, We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! - Martin Chevrolet

September 16, 2021

Dealer started my car and took in for dead battery ..Did not tell me test result on battery, but replaced so I assume battery w as no good. More

by BILJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2021 -

Martin Chevrolet responded

Thank you for the great review. We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

September 14, 2021

The service guys are great, some services are way to high, some are good prices. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Report | Print
Sep 14, 2021 -

Martin Chevrolet responded

Tom, It's our commitment to ensure quality customer care as well as friendly and professional service to our guests. Please come see us for any future needs and keep in mind, we are happy to accept competitor coupons if you find a service cheaper somewhere else! - Martin Chevrolet

September 14, 2021

I really like talking my car here always friendly and fast. I did have an issue with the online appointment app but they fixed it right away. More

by kjoemama1340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2021 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department and we look forward to helping you again in the future! - Martin Chevrolet

September 14, 2021

They did a good job replacing the headlight but bent the license plate with the car wash. More

by challyn.hyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2021 -

Martin Chevrolet responded

Challyn, Thank you for your feedback. Sorry to hear about the license plate! Next time you are in the neighborhood, swing on past and we are happy to straighten in out for you. Thanks again! - Martin Chevrolet

Sep 14, 2021 -

challyn.hyde responded

The license plate was fixed before I left. Thank you.

September 14, 2021

Everyone is so nice and attentive and funny. In need of wipers and I finally got them. They were great! More

by Leslie Cabrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They guy that’s about to have a baby and his wife wants a traverse
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Sep 14, 2021 -

Martin Chevrolet responded

Leslie, We are so glad we could help you out with those new wipers and a couple laughs along the way! Thanks for the great review! - Martin Chevrolet

September 14, 2021

I drove a hour and a half to your dealership for service because of the union strict that is currently going on. This was by far the best experience I ever had at a Chevy dealership and I might just conside More

by stubbe2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Sep 14, 2021 -

Martin Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We are very happy we could provide you with a positive experience and hope that you do come see us again for service in the future. Thank you so much again for your feedback! We hope you have a great day! - Martin Chevrolet

September 14, 2021

They are the best at being there when you need them... And so professional and courteous... More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Report | Print
Sep 14, 2021 -

Martin Chevrolet responded

Felicia, We're pleased to know we have been able to exceed your expectations and really help you out! If you need further assistance, please don't hesitate to give us a call or stop by! Thanks for the great review and drive safe! - Martin Chevrolet

September 14, 2021

Ok service they can do better with customer service but all in all ok Hopefully next visit will be better More

by marythetwin1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. Could you give us a little more information about your visit, specifically the customer service aspect? Feel free to email us at dhill@martin-chevy.com or call our service manager, Duane Hill at 815-459-4000. We hope to talk to you soon! - Martin Chevrolet

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