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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
924 Reviews

924 Reviews of Martin Chevrolet - Service Center

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September 29, 2021

The problem was found in a timely manner. Neither thr oil or tires were topped off, as asked & indicated on service order. More

by tvogeler0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Oct 01, 2021 -

Martin Chevrolet responded

Thank you for your review. We do value your business and are sorry for this oversight. Will you please give Duane Hill, our service manager a call at your earliest convenience? He can be reached at 815-459-4000. - Martin Chevrolet

September 29, 2021

Everyone treated me great ... from Brad to Ralph and yes Blake.The 2 service guys I met , Chris and Brandon very polite. You could even tell the cashier was smiling behind the mask. More

by eddie66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Oct 01, 2021 -

Martin Chevrolet responded

Eddie, Thank you for your review! Its great to hear that Brad, Ralph, Blake, Chris and Brandon were able to go above and beyond your expectations and really help you out! Thanks again and see you soon! - Martin Chevrolet

September 29, 2021

Always polite and accommodating! Work to get you back on the road as soon as it’s possible. Ralph and OC have always answered all my questions! Followed up to make sure everything is as expected! Will al More

by Night Train
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Martin Chevrolet responded

Your recommendation means a lot to us and we are so happy to have earned it! We will be sure to let Ralph and OC know about your wonderful review. Thanks again and take care! - Martin Chevrolet

September 27, 2021

Ralph in service is great. He has always been excellent to work with. Actually your whole operation is a pleasure to work with. More

by Hoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Martin Chevrolet responded

Hoss, Thank you for the compliments! We will be sure to pass along the sentiment to Ralph and we look forward to helping you again next time! - Martin Chevrolet

September 27, 2021

Blake and Paul B are the best service guys around. They take excellent care of my car every single time. I had an emergency engine problem this time and they squeezed me in and resolved my issue ASAP. Grea More

by BMV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Sep 29, 2021 -

Martin Chevrolet responded

Thank you for taking the time to highlight a few members of the team that were able to really help you out. We appreciate you choosing Martin Chevrolet and thank you for trusting us with your vehicle! If anything else comes up, we are always here to help! - Martin Chevrolet

September 25, 2021

This is a very clean location with very friendly, professional staff. I love the free oil change and car wash, too! More

by mnoe48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Sep 29, 2021 -

Martin Chevrolet responded

We love giving you free oil changes and car washes! Thanks for being a loyal Martin Chevy customer and for the wonderful review! See you next time! - Martin Chevrolet

September 24, 2021

Ralph Does a spectacular job in understanding the problems so that when he relates them to the tech everything is done properly. John the technician is absolutely incredible extremely knowledgeable a More

by kcv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Martin Chevrolet responded

Wow, this is such a compliment! Thank you so much for sharing your experience with the team here at Martin Chevrolet and for putting your trust in us to repair your vehicle correctly! Thanks again and drive safe! - Martin Chevrolet

September 23, 2021

Price quoted (approximately) was off when final total was given. Cashier says they don’t include labor or parts. 🤣 That’s the whole job- parts and labor!! Dislike the afternoon “I just want to leave attitud More

by eo1erikbernhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Grassel, Brad Nichols
Oct 06, 2021 -

Martin Chevrolet responded

We apologize for your experience and we appreciate your feedback. It is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes We hope for a future opportunity to make this right for you. Could you please give our service manager, Duane Hill, a call at 815-459-4000 when you get a chance? - Martin Chevrolet

September 22, 2021

Great service, really nice and helpful people working there. Joel helped out with my appointment even though it had nothing to do with sales More

by CARLOSIVAN_ALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm
Sep 25, 2021 -

Martin Chevrolet responded

Thanks for the 5 star rating! We will be sure to let Joel know how much you appreciated his assistance! Have a great day and drive safe! - Martin Chevrolet

September 21, 2021

The entire team is family oriented, all our vehicles are Serviced with Martin Chevrolet, no question! More

by duanehill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Martin Chevrolet responded

Duane, We appreciate your feedback! Thanks for the wonderful review and drive safe! - Martin Chevrolet

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