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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
924 Reviews
Call Service Center (815) 459-4000

924 Reviews of Martin Chevrolet - Service Center

Sort by
October 01, 2021

Everything went well, it just took an extra day to complete. I appreciated the support from Osie More

by Dalealan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Thank you for your rating and review. We do our best to get each and every customer the best service possible and sometimes that takes a little extra time. Thank you for your patience with us and for choosing Martin Chevrolet. - Martin Chevrolet

October 01, 2021

Friendly employees, reasonable turn around time and accurate time estimate. Always appreciate the free car wash and water bottle at the end More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Thank you for taking the time to post a review about your service visit here at Martin Chevrolet. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our service team. Thanks again! - Martin Chevrolet

October 01, 2021

I made an appointment and had to wait over 24 hours for a battery issue to be investigated and resolved. I find this to be unexceptable. More

by Jstace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do t remember his name.
Report | Print
Oct 14, 2021 -

Martin Chevrolet responded

Thank you for taking the time to provide feedback about your visit. We would like to be able to look you up in our system to investigate your repair order a little further. Could you give our service manager a call or email with your name and your VIN for your vehicle? His name is Duane Hill, email is dhill@martin-chevy.com or call him at 815-459-4000. - Martin Chevrolet

October 01, 2021

Friendly and great customer service all around. Easy to make service appointments and the wait times are reasonable. More

by nursemw5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Martin Chevrolet responded

We are so happy to read such a great review about Martin Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

September 30, 2021

Everyone that works there Always Greets you with a Smile...Always ready to get you in and out knowing your time is valuable..Always let's you know what is happening with your car as you wait...I Total More

by KAREN4YOU247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Karen, YOU ARE THE BEST! Thank you for the wonderful review and 5 star rating! It is always a pleasure helping you with your vehicle and we look forward to seeing you again next time! - Martin Chevrolet

September 30, 2021

Great service. In and out. Very clean. Really nice people helped me out with my car More

by Tomtomja.01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit. Take Care! - Martin Chevrolet

September 29, 2021

Service was quick, I was 45 minutes early for my appointment and was taken immediately, very courteous, thanks More

by frogers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Thank you for giving us the opportunity to impress you with our quick service! We really appreciate you choosing Martin Chevy and look forward to your next visit! - Martin Chevrolet

September 29, 2021

They provide prompt and attentive service for our vehicle every time we visit! Great Dealership! More

by Ed.k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Ed, We loving hearing about your prompt and attentive service visit! It was our pleasure to help you and we look forward to your next visit, Until then, take care! - Martin Chevrolet

September 29, 2021

I really appreciate the great service I receive every time there. Ociel always points out the service needs of my 2018 Equinox. The work is always done in a timely manner and so far it has been a very pr More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Dale, Thanks a bunch for taking the time to post about your service visit here at Martin Chevrolet. We can't thank you enough for choosing Martin Chevrolet! - Martin Chevrolet

September 29, 2021

They kept me informed on the progress, washed the car prior to pickup and held the after completion due to my travel schedules. More

by Ken M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul B, the technician. , Aaron Grassel, Brad Nichols
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Ken, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for choosing Martin Chevrolet and drive safe! - Martin Chevrolet

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