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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
924 Reviews

924 Reviews of Martin Chevrolet - Service Center

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October 13, 2021

They have always responded and then completed the work timely...I have never had a problem with their work More

by kenneth.rawson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Martin Chevrolet responded

Kenneth, Thank you for your review! We appreciate you choosing Martin Chevrolet for your service work and look forward to seeing you again next time! - Martin Chevrolet

October 12, 2021

In for oil change and tire rotation. As usual all the people I encountered were great! More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Martin Chevrolet responded

Joe, Thanks for the review! We hope to see you again next time! Drive safe! - Martin Chevrolet

October 08, 2021

Great work. You found things that were wrong that I didn't know about and saved me from a possible break down later. More

by aaronpk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Martin Chevrolet responded

Aaron, Thanks for the review! We do our best to be as thorough as possible in checking your vehicle and try to make it so you never have a break down! If anything else comes up in the future, we are happy to assist! - Martin Chevrolet

October 07, 2021

Prompt service and you can count on the work being done whenpromised. Thier pricing is reasonable and competitive. More

by pcorbley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Oct 12, 2021 -

Martin Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your service experience with us at Martin Chevrolet. We wish you safe travels and look forward to seeing you again next time! - Martin Chevrolet

October 07, 2021

I came in to Martain Chevrolet because my rear brake cable was hanging. They said I could do a quick easy less expensive fix and they would put on zip ties to hold it up. I feel that cheaper is not al More

by gracelinnane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Martin Chevrolet responded

Grace, Thank you for sharing your experience with the Martin Chevrolet service team. We appreciate you giving us the opportunity to help you out and look forward to your next visit! - Martin Chevrolet

October 06, 2021

They provided great timely service. I enjoy going to them. I will definitely return in the future More

by Gcillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Martin Chevrolet responded

Thank you for the positive review! We really appreciate you letting us know how your visit went and look forward to seeing you again in the future! - Martin Chevrolet

October 06, 2021

I'm still waiting on someone to call me back about a needed part since July. More

by rottenmom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Oct 15, 2021 -

Martin Chevrolet responded

We are so sorry to hear about this. Is there a possibility that we don't have a correct phone number for you on file? We did try to call you back when this review was submitted but haven't heard back. Could you give us a call at 815-459-4000 when you have a moment? Thanks! Martin Chevrolet

October 04, 2021

Had a big repair on my 15 traverse, had to wait for parts but when I finally got it repaired they also squeezed in my regular oil change which I was very glad about cause I don't live close. ThanksOC More

by tck1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Martin Chevrolet responded

Thank you for the excellent review of OC and Martin Chevrolet and for having patience with us on ordering your parts! We appreciate you putting your trust in us to get your Traverse back on the road safely and look forward to helping you out next time! - Martin Chevrolet

October 02, 2021

Very cordial “family “ half the dealership knows us, by name in service and sales and management. Always provide helpful suggestions. Mike M(?) on the sales floor has not led us astray. More

by burns_w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bomgarder(?), Steve Miehle
Oct 06, 2021 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

October 02, 2021

Great service on my 2016 Z51 by Paul. First class people and first class dealership. More

by Rich Calderon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Martin Chevrolet responded

Rich, We couldn’t be happier that Paul Baumgartner provided you with a great experience. He is a real asset, and we are lucky to have him on the Martin Chevy team. Please come back to visit anytime! - Martin Chevrolet

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