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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,016 Reviews
Call Service Center (815) 459-4000

1,016 Reviews of Martin Chevrolet - Service Center

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January 26, 2022

Was giving a timeline for a part and it’s been two weeks and I haven’t heard anything. Not the only problem I’ve had there before. More

by jonny_fabian14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Martin Chevrolet responded

Jonny, Thank you for bringing this issue to our attention and for being so understanding about our miscommunication. We are glad we were able to get your vehicle fixed up and back on the road and hope to be of assistance to you in the future. - Martin Chevrolet

January 26, 2022

Great quality service team. Paul is a great technician. Great dealership. Will be back for maintenance More

by tonylom93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul camaro /corvette technician , Aaron Grassel, Brad Nichols
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Jan 26, 2022 -

Martin Chevrolet responded

Tony, Thank you for taking the time to share your comments and feelings about Paul Baumgartner. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Take care! - Martin Chevrolet

January 25, 2022

EXTREMELY professional, knowledgeable staff, reasonable prices. They always call you back immediately when you leave a message More

by Sbluckie7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
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Jan 26, 2022 -

Martin Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon! - Martin Chevrolet

January 25, 2022

Nice everyone. Service team, cashier office and sales. Fast service. Like the sitting area. Clean environment too More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

Julie, We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

January 25, 2022

excellent service and communication during the time my Cadillac was in the shop Everyone did a great job More

by gregoryramirez1971
Customer Service
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

Gregory, On behalf of the Martin Chevy team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to servicing your Cadillac again next time! - Martin Chevrolet

January 24, 2022

The work was done ahead of schedule and everything was fine and the team there was very courteous More

by JAMES.BOTTOMLEY54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

James, Thanks for taking the time to leave a review. We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again! - Martin Chevrolet

January 24, 2022

Even with an appointment, a basic oil change took over two hours while I waited. Standoffish service writers with an attitude. Dash cam shows techs rummaging through car. More

by Not interested
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Feb 07, 2022 -

Martin Chevrolet responded

Thank you for your feedback. We have systems in place within our dealership to make sure each aspect of your vehicles service gets handled properly by our team. We would like the opportunity to review your visit but we need a little more info from you to do so. Could you please give our Service Manager, Duane Hill a call at 815-459-4000 with your name, vehicle info and date the vehicle was here so we can do some research? - Martin Chevrolet

January 22, 2022

Blake was very courteous and helpful. I felt like a valued customer . My vehicle was serviced in a timely manner More

by lethelbert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet and Blake Hill. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Take care and drive safe! - Martin Chevrolet

January 21, 2022

Martin Chevrolet’s service department is unhelpful and a tries to sell as many repairs as they can. More

by Miami01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
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Jan 21, 2022 -

Martin Chevrolet responded

Thank you for your feedback. We would like to hear a little more about your visit so we can hopefully remedy the situation for you and make sure we don't have an issue moving forward. Could you give me a call at 815-459-4000 or send me an email at abrownlow@martin-chevy.com to let me know what happened with your service visit? Thanks Anne Brownlow Martin Chevrolet

January 21, 2022

They were very good with my schedule offering to let me leave over night if couldn’t get it done quickly for me. They were very busy but able to finish it. It saved me time and an extra hour round trip. More

by H-DIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2022 -

Martin Chevrolet responded

Thanks so much for taking the time to post a review about your experience with our service team. We appreciate you choosing Martin Chevrolet and look forward to being able to help you out again next time. - Martin Chevrolet

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