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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
924 Reviews

924 Reviews of Martin Chevrolet - Service Center

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November 04, 2021

Fixed the problem with no hassles.Fast, friendly, knowledgeable and kept us updated. Dealership was clean. More

by UNITEDIOWAGIRL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Martin Chevrolet responded

We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure the service team knows how pleased you are with their service. Thank you! - Martin Chevrolet

November 02, 2021

Was happy with Martin Chevy until my last visit. The service writer (Blake) was very fast and professional, however, the technician did not complete my service to the level I had previously experienced More

by Brendanjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Martin Chevrolet responded

Brendanjs, On behalf of the service team here at Martin Chevrolet, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. We would like to discuss this further with you. If you could please return our service managers call, we would like to help you out. His name is Duane Hill and he can be reached at 815-459-4000. - Martin Chevrolet

November 02, 2021

Very good customer service ! Like their service , good Very good customer service ! Like their service , good place to sit and wait. Work was done perfectly More

by sridevialagiri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Martin Chevrolet responded

Thank you for the 5 star review! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

November 02, 2021

I like the service center. Most recently however the service ran long, so I didn’t get my truck washed which is no big deal but a bit disappointing. Also signed me up for “free” 5 year service from On More

by cbdbett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Nov 18, 2021 -

Martin Chevrolet responded

Thank you for your review. Please feel free to stop in anytime for a free car wash, we want to make it up to you since we were not able to fit it into your last service. Also, we sent you an email about the Onstar service on your truck, please make sure you check that out for clarification on your subscription. Thanks again and see you next time! - Martin Chevrolet

October 31, 2021

I had an excellent experience dealing with Martin on my C8 Corvette. Paul their Corvette Mechanic is top notch More

by JPierquet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Nov 03, 2021 -

Martin Chevrolet responded

It was our pleasure to help you out with your Corvette. We appreciate you choosing Paul and Martin Chevrolet and look forward to seeing you and your beautiful C8 next time! - Martin Chevrolet

October 28, 2021

Ralph is an absolute rockstar. He is the reason why I continue to bring my vehicles there. He is not only knowledgeable but also very friendly. Yes I trust him completely because I know he has my best in More

by MattB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Martin Chevrolet responded

We would like to thank you for this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Martin Chevrolet with only the best there is to offer. It’s so lovely to hear that Ralph helped to make your experience such a positive one. Thanks again! - Martin Chevrolet

October 27, 2021

Always thorough and timely service. Recommended to everyone. I’ve never had a complaint. Thumbs up. More

by sksmithapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for the feed back and drive safe! - Martin Chevrolet

October 27, 2021

No problemsThe wait was a little long considering I had No problems The wait was a little long considering I had an appt. but really no complaints More

by MARGUERITELANGE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

Marguerite, Thank you for your feedback about your visit. We do our best to get each customer in and out of service in a timely manner and we thank you for giving us a little bit of grace on that! Thanks again and see you next time! - Martin Chevrolet

October 27, 2021

I had brakes and new tires put on in the last month and I was told I need new tires and rear brakes if I didn’t get a free oil change I would definitely be going somewhere else More

by llang701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Nov 09, 2021 -

Martin Chevrolet responded

Thank you for your feedback. While it doesn't shine a positive light on our dealership, it helps us figure out how to make your next visit better and we do appreciate that. Thank you for taking the time today to speak with our service manager, Duane Hill, about your visit. We are so sorry about the miscommunication that happened and we want you to know that we do value your business and hope to see you next time your vehicle is ready for service. Drive safe and take care. - Martin Chevrolet

October 27, 2021

Like the service on my corvette and my son’s equinox. I also service my second son’s Cruze at Martin as well. More

by KNOXITOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your family's automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

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