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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
925 Reviews

925 Reviews of Martin Chevrolet - Service Center

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January 11, 2022

Was able to pull vehicle right in. Service manager was prompt with no waiting to explain my requests. Was able to communicate with manager by text. Could use more power sources to charge phone or PC while More

by lzfd51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Joel Storm
Jan 17, 2022 -

Martin Chevrolet responded

Thank you for taking the time to let us know how we did and for the suggestion about adding more power sources for device charging while waiting. We appreciate you choosing Martin Chevy and look forward to helping you out again next time. - Martin Chevrolet

January 06, 2022

Brad, Ocie, Aaron, Ralph and Blake always take good care of me when I bring in my car for service. Friendly staff, fair prices, and a comfy waiting area. Couldn't ask for much better. More

by Agiovenco04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Miehle, Aaron Grassel, Alex Raffaelli, Brad Nichols
Jan 07, 2022 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team and thank you for this great review. Drive safe and take care! - Martin Chevrolet

January 05, 2022

Been dealing with them since 2014 and have always been treated very good service team great and they always wash it More

by Ywork41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Martin Chevrolet responded

Thank you for being a long time Martin Chevrolet customer! We appreciate you taking the time to post about your experience and hope to see you again soon! - Martin Chevrolet

Jan 08, 2022 -

Ywork41 responded

It started when we bought our Equinox from Joel 2014/15 we have always been treated well from the sales staff and service staff we thank you and recommend your dealership to anyone discussing a car purchase or service Thanks Bob Ps let’s talk GM into continuing the Camaro line maybe a little more retro

December 31, 2021

Just got an oil change and then vehicle inspection, service was done on time , manager was friendly, More

by joe@gohomes.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Dec 31, 2021 -

Martin Chevrolet responded

Joe, Thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

December 31, 2021

Ralph in service takes care of you like your family my car is always done on time More

by Jktc11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Ralph was able to provide you with the excellent experience we strive to provide all our customers. Take care and drive safe! - Martin Chevrolet

December 30, 2021

My appointment was for 7am, and the service bays were open and ready. I pulled in and was greeted and service attendant confirmed why I was there. He then informed me of the approximate time it would tak More

by EDGIE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Dec 31, 2021 -

Martin Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

December 28, 2021

Service department is always very professional and helpful with any questions you have. The have alot of hours which makes it easier to schedule an appointment. More

by tlmgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Dec 29, 2021 -

Martin Chevrolet responded

Thank you for the kind review! We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

December 24, 2021

This is one of the best dealers in the area. The service department and its employees are the best around. They do what you tell them is wrong and if they find anything they call before they fix it. More

by G.F.RUTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Dec 29, 2021 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Martin Chevrolet. We appreciate you sharing your service experience with us and others, and we look forward to seeing you again next time! - Martin Chevrolet

December 21, 2021

The Service team at Martin Chevrolet provides courteous service, clear communication on what work is to be done, it’s associated cost, and any status update or changes regarding the service once work has b More

by Lynn B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Martin Chevrolet responded

Lynn B, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

December 19, 2021

The technician diagnosed the issue with my Blazer and corrected the problem in a timely fashion. More

by sparky3mckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Dec 22, 2021 -

Martin Chevrolet responded

Thank you for the great review! We are pleased we were able to get your Blazer running smoothly for you! If anything further comes up, don't hesitate to give us a call! - Martin Chevrolet

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