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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
925 Reviews

925 Reviews of Martin Chevrolet - Service Center

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January 19, 2022

My Chevy volt had a bad battery and was still under warranty. With todays supply chain issues we weren’t sure just how long it would take to get a new EV battery in and initial estimates from Chevy we More

by christopher.sharp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Martin Chevrolet responded

Christopher, Thank you for choosing Martin Chevrolet for your Volt service and for being patient with us waiting for your new battery. We are so glad we could get you back on the road and look forward to helping you out again if ever you need anything! Thanks again! - Martin Chevrolet

January 18, 2022

As far as I am concerned, this is the best customer friendly, of ALL the dealers in the surrounding area. Their service department will do their utmost to serve the customers requirements, ( for whatev More

by hollandsglory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The all weather carwash team!, Aaron Grassel, Brad Nichols
Jan 21, 2022 -

Martin Chevrolet responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! - Martin Chevrolet

January 18, 2022

Continued five star service.Martin Chevy across the board is unparalleled by any other dealer. More

by jasebastian615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon! - Martin Chevrolet

January 18, 2022

I had a good experience at this location. I will be back for my next oil change. More

by sharonney01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Martin Chevrolet responded

Sharon, We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care! - Martin Chevrolet

January 18, 2022

Didn’t do my car wash, and my clock radio wouldn’t turn on after I left. Going back today to see about radio, and maybe will get my carwash then. More

by rjdarger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jan 21, 2022 -

Martin Chevrolet responded

Thank you for letting us know how your visit went. It can be tough to run the wash when the weather gets too cold, so whenever there is a nicer day, feel free to stop in for a free wash. We hope to see you again soon. - Martin Chevrolet

January 18, 2022

Prompt and friendly service. I had option on service now or in the future. My car was washed and ready in the time quoted More

by smoeller618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jan 21, 2022 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We're looking forward to your next visit with us. Until then, take care and drive safe! - Martin Chevrolet

January 17, 2022

Shouldn't take 2 hours just to get a oil change especially if you have a schedule time More

by krause827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Martin Chevrolet responded

We appreciate your response regarding your service visit with us. Our Service Team pledges to provide you with the highest quality service, even beyond your oil change maintenance intervals. We will strive to provide confidence and the reassurance that your vehicle will continue to perform at the highest-level year after year. Every vehicle serviced with Martin Chevrolet receives the same detailed process from start to finish. When you enter the service drive it begins with our “Quick-Check Technician” performing a three-point inspection process. 1) Alignment Scan 2) Battery Load Test 3) 12 Point Tire Tread Depth/Wear Inspection & Measurement. Once your vehicle goes down to the Lube Technicians who will complete your oil change, they also perform a detailed Multi-Point Vehicle Inspection. We use each of these reports to update you on preventative maintenance and repairs as they become necessary to perform. This service process does require an hour and fifteen-minute appointment to complete, give or take a few minutes. With the recent circumstances in our area with Covid-19 we have been struggling with staff shortages as we feel it is important for our employees to stay home when they are sick so they can get the rest and recuperation they need, and we can make sure we aren’t spreading the virus to our guests or other employees. Unfortunately, without a full staff, that leaves the staff that are working on the vehicle to be working at 150% effort but it’s not always enough to get your service completed as quickly as normal. We apologize for the delay in your service and hope that in the future, we can get your next service down to a more manageable time for you. I hope that helps explain the time needed to complete our signature service and re-enforces why you have chosen Martin Chevrolet as your vehicles sales and service provider. We look forward to your continued patronage for many years to come. - Martin Chevrolet

January 17, 2022

Blake was amazing at keeping me posted on my car & letting me know what to expect More

by s.hapeman5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Martin Chevrolet responded

Thank you! We appreciate you choosing Martin Chevrolet and taking the time to let us know that Blake did an amazing job! We will see you next time. Take care! - Martin Chevrolet

January 17, 2022

That did a comprehensive test of the various things and would use them again.The dealership is AAA five stars More

by Abcfoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Abcfoto responded

You did a great job!!!

Jan 17, 2022 -

Martin Chevrolet responded

Thank you so much for the thoughtful review! We really appreciate you choosing Martin Chevrolet for your service needs and hope we can be of service to you again in the future. Take care and drive safe! - Martin Chevrolet

January 17, 2022

Very happy with the service that I received. All was as expected. Car was clean and car ready as mentioned. More

by Edwin.Rosario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Martin Chevrolet responded

Edwin, Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

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