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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
926 Reviews

926 Reviews of Martin Chevrolet - Service Center

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January 28, 2022

I enjoy the people at Martian chevy because they treat the customers like family . They address all my issues that I have on my pick up or my cruise car. The service staff is top notch in my book A More

by Kevin's truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

We are so pleased you enjoyed your visit to Martin Chevrolet. It's experiences like yours that really keep us motivated to keep our customers happy! Thanks so much for the positive review and drive safe! - Martin Chevrolet

January 28, 2022

We have been going to Martin Chevrolet for all our car purchases, oil changes etc, they are quick, friendly and they do a great job. Wouldn't go anywhere else. More

by LAURA.GUNTERMAN
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

Laura, Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

January 28, 2022

Excellent customer service. They always keep me informed about when services are due. There are no surprises. More

by reneew930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

Renee, Thank you again for taking the time to let us know how we did. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

January 28, 2022

Your Service Writer Ralph Stalesky is outstanding! His assessment are correct every time. He is the main reason for my continuous returns for service. More

by Dennis Keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Martin Chevrolet responded

Thank you for sharing your positive experience and taking the time to share your comments and feelings about Ralph Stalesky. We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from, and we hope that you come back and see us again soon! - Martin Chevrolet

January 27, 2022

Service was fine. No issues or concerns to report. Will be back for next oil change. More

by JAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jan 28, 2022 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

January 27, 2022

Easy to schedule appointments. Work was done well. Amount of Time of appointment was as promised. More

by Appledeg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jan 27, 2022 -

Appledeg1 responded

No comment

Jan 28, 2022 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

January 27, 2022

Great service got my oil change and and tire rotation done within an hour! Big waiting area. More

by simmons_arian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Jan 28, 2022 -

Martin Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

January 26, 2022

Thursday service is on time and professional and friendly fast sure I back to my next service More

by fnorberto58
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

January 26, 2022

Normally have zero issues here. And this might be petty but my wife took our car in for an oil change a gave them a coupon for $5 off and the service guy even cut the coupon out but NO COUPON WAS CREDITED. More

by Camaro
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Nichols
Feb 09, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write your review, we are truly sorry we missed applying the coupon for you. If you could give us a call we would like to arrange for a reimbursement for you. Please reach out to Duane Hill at 815-459-4000. - Martin Chevrolet

January 26, 2022

Was giving a timeline for a part and it’s been two weeks and I haven’t heard anything. Not the only problem I’ve had there before. More

by jonny_fabian14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Jonny, Thank you for bringing this issue to our attention and for being so understanding about our miscommunication. We are glad we were able to get your vehicle fixed up and back on the road and hope to be of assistance to you in the future. - Martin Chevrolet

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