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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
927 Reviews

927 Reviews of Martin Chevrolet - Service Center

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February 03, 2022

Very courteous and professional. Always friendly and helpful. Being able to make an appointment definitely helps speed the process. More

by rcubswin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

We're happy you found our staff to be courteous and professional during your experience here at Martin Chevrolet. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

February 01, 2022

No surprise. Told time and what will be done. Very straight forward. Waiting room with paper and coffee very welcoming. More

by dalester5200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. - Martin Chevrolet

February 01, 2022

The service team are so nice and was very helpful. The wait to get my oil change done was also not that bad. The lobby where we waited was stocked up with water, tea, coffee and even hot chocolate. It was More

by marilou143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Marilou, Our staff is committed to providing each of our clients with the best automotive experience! Thank you for taking the time to let us know how we did. We hope you have a great day! - Martin Chevrolet

February 01, 2022

I liked the the shuttle service that was provided but I do wish the car wash was functioning More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Feb 07, 2022 -

Martin Chevrolet responded

Mark, Thank you for the 5 star review. We are so sorry the wash was down during your visit. Please stop by anytime the weather is nice and we will get your vehicle in for a wash! Thanks again. - Martin Chevrolet

January 31, 2022

Scheduled (by appointment) oil changes that take two hours minimum... Consistently... When staff states should take an hour. One hour for a scheduled oil change is twice the norm anywhere else, but two More

by deltalemus
Recommend Dealer
No
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Martin Chevrolet responded

On behalf of the Service Team here at Martin Chevrolet, I sincerely apologize that you had a long wait on your oil change . Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the wait time is understandable and we thank you for being patient with us. - Martin Chevrolet

January 31, 2022

Took forever for just an oil change had to reach out about it being done couldn’t find my car when I came in More

by Courtneyrenwick84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Martin Chevrolet responded

Courtney, We are so sorry for the negative experience you had with our service department recently. It was our mistake that we didn't call you as soon as your vehicle was finished and we apologize for the disruption this caused to your day. Please let us know if there is anything further we can do to help you out for next time. - Martin Chevrolet

January 31, 2022

Great service, clean and friendly, only advise would be to confirm contact phone number for customer who is actually at dealer for the service not the one on the file to let them know vehicle is done More

by jeffblock300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Jeff, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs and thank you for the suggestion! - Martin Chevrolet

January 30, 2022

Have had good experiences with Martin Chevrolet. Like having my car washed whenever I need it! More

by MDRAKE1217
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

January 30, 2022

Service director, Duane is the reason I continue to bring my vehicles back for service More

by Stl1949
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Stl1949 responded

The service director, Duane, is the reason why I continue to have my vehicles serviced at Martin. He has been helpful since the day I met him, always going over and above. And honestly a truly genuine person. Great service reps aside from Duane as well.

January 30, 2022

I experienced Quick and courteous service. My needs were acknowledged and completed to my satisfaction. Thanks to all. More

by judy-hollister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Judy, It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do. Take care and drive safe! - Martin Chevrolet

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