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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
928 Reviews

928 Reviews of Martin Chevrolet - Service Center

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April 19, 2022

Everyone was very polite and helpful. Both shuttle drivers were very nice and were safe drivers. People were helpful and considerate of my mobility issues. More

by THELMAJONES49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Martin Chevrolet responded

Thank you for letting us know how we did! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience, so thanks again! - Martin Chevrolet

April 16, 2022

Very prompt and fast service in and out very quick would recommend Martin Chevy to all my friends More

by Stal675
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Apr 19, 2022 -

Martin Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Take care and drive safe! - Martin Chevrolet

April 15, 2022

Martin Chevy is a great place for service. They will explain and let you know what needs to be done but will not push you into making the decision right then and there. I’ve been very happy si More

by BERGE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 19, 2022 -

Martin Chevrolet responded

Thank you for the wonderful review and 5 star rating. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

April 14, 2022

Oil change appointment. Very timely and efficient. Walked next door to donate blood while waiting and service advisor offered me an umbrella as it was raining. Much apprecia More

by b.bushnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

b.bushnell responded

Thank you!

Apr 19, 2022 -

Martin Chevrolet responded

It’s great to hear that your visit with us earned a 5-star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

April 14, 2022

I have always had a great experience at Martin Chevy. The staff is friendly and helpful! They always let you know what service is recommended but don't force you into unnecessary services like other deal More

by tgrygo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Martin Chevrolet responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it! - Martin Chevrolet

April 14, 2022

The service department is always great. Aaron and Paul are excellent to work with. Work is done quickly and properly. More

by slickdeker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Bumgartner, Aaron Grassel
Apr 19, 2022 -

Martin Chevrolet responded

Thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Aaron and Paul. We will be sharing your feedback with our team. Enjoy your vehicle this spring and please revisit us soon! - Martin Chevrolet

April 13, 2022

Making appointment and scheduling super easy Friendly customer service staff from the moment entering the building to leaving in a freshly washed car More

by Kite847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 19, 2022 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

April 13, 2022

I had a issues with the front end of our vehicle steering wheel shaking. Found out that it was a bad belt on a tire. Ralph from the service department kept me updated and followed through the whole process. More

by SRSMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Martin Chevrolet responded

Sean, Thank you for this great review about Ralph and the team at Martin Chevrolet. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

April 13, 2022

The team was super friendly and helpful offered coffee and water the minute we walked in More

by Brad Klick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Apr 19, 2022 -

Martin Chevrolet responded

Brad, We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

April 11, 2022

From purchasing to upkeep this company excels in all ways. The associates are kind, respectful, helpful and funny. I don’t know any other place you can go and see so many smiles! We bought our first Equ More

by Cindybruess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 19, 2022 -

Martin Chevrolet responded

Cindy, Thank you for trusting us to be your car guys and thank you for your kind review; we are happy to pass along your comments to the team here at Martin Chevrolet! - Martin Chevrolet

Apr 20, 2022 -

Cindybruess responded

Simple truth. Thanks to all.

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