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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,020 Reviews
Call Service Center (815) 459-4000

1,020 Reviews of Martin Chevrolet - Service Center

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November 30, 2023

Great experience. Everything is explained clearly, I'm welcomed upon arrival and kept aware of progress. I'm greeted when the work is done and walked to the checkout o More

by Abe D
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
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Dec 06, 2023 -

Martin Chevrolet responded

Abe D, Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know! - Martin Chevrolet

November 26, 2023

This is the best car dealership that I have ever done business with. I highly recommend buying a car from them. More

by SCOTTRIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
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Nov 29, 2023 -

Martin Chevrolet responded

Scott, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

November 26, 2023

Great experience. Great service. Great job fixing my truck as always. Would refer Martin Chevrolet to any one needing their vehicles serviced. More

by PAULHERTOG
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Report | Print
Nov 29, 2023 -

Martin Chevrolet responded

Paul, Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

November 26, 2023

Clean showroom and service area. Great location. No pressure dealership. Very nice receptionist and cashier. More

by nlp107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
Nov 29, 2023 -

Martin Chevrolet responded

We are very happy we could provide you with a positive experience! Thank you for the great review. - Martin Chevrolet

November 26, 2023

Very good experience Customer service people were very nice and informative with all my questions More

by Jichemas
Recommend Dealer
Yes
Employees Worked With
Osiel
Report | Print
Nov 29, 2023 -

Martin Chevrolet responded

Jichemas, We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit! Thanks for the great review! - Martin Chevrolet

November 25, 2023

I liked the attention from Ralph . He was very understanding of my car needs made everything so efficient More

by Dpbahena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care! - Martin Chevrolet

November 25, 2023

It is a pleasure to do business with all of the service staff. They are always polite and efficient. More

by ANJKARTER
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Aaron Grassel
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Nov 29, 2023 -

Martin Chevrolet responded

We sincerely thank you for the positive review, and look forward to seeing you again soon! - Martin Chevrolet

November 23, 2023

I was disappointed that the final price was higher than I was told on the phone and than I thought it was going to be when the service started. More

by TimP
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Report | Print
Dec 08, 2023 -

Martin Chevrolet responded

Tim P, We are grateful that you responded to our call about the Service visit and the final bill. Ralph said you both had a successful resolution, and we are thankful for your patronage and anticipate working together again. - Martin Chevrolet

November 23, 2023

Oil leak. They repaired terrible job done. Never go back Never go back or recommend Martin chevy More

by Prosirv
Recommend Dealer
No
Employees Worked With
Colin Bennett, Colin Bennett
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Nov 29, 2023 -

Martin Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 459-4000 to discuss your concerns, as your satisfaction is of utmost importance to us. - Martin Chevrolet

November 23, 2023

Friendly. Helpful. Easy to work with Friendly and helpful staff. They go above and beyond to make sure customers are satisfied. More

by mksilversax
Recommend Dealer
Yes
Employees Worked With
Colin Bennett, Colin Bennett
Report | Print
Nov 29, 2023 -

Martin Chevrolet responded

Thank you for the great review! We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Until next time, take care! - Martin Chevrolet

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