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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,020 Reviews

1,020 Reviews of Martin Chevrolet - Service Center

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December 05, 2023

The check-in process was simple & fast. The wait wasn't too bad. In the end, the service advisor didn't have the 120-point inspection sheet with my paperwork, I wasn't provided a quote for More

by Samanthalcantley
Recommend Dealer
Yes
Dec 22, 2023 -

Martin Chevrolet responded

First and foremost, thank you for sharing your feedback with us and for your patience and understanding during your recent experience at Martin Chevrolet. We truly value your graciousness as we strive to improve our service. We are wholeheartedly committed to ensuring your next visit is an exceptional one, filled with the top-notch service you deserve. We can't wait to welcome you back and show you just how much we've taken your constructive comments to heart. - Martin Chevrolet

December 05, 2023

Check over my car and it didn't take that long. Thank for the wonderful service. More

by PHYLLISKUBIE
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 22, 2023 -

Martin Chevrolet responded

Phyllis, We're super thrilled to know that everything went smoothly and you're pleased with how quick it all was. We can't wait to see you again next time. Take care and stay awesome! - Martin Chevrolet

December 05, 2023

If you have any concerns about your vehicle they will address them promptly! I would recommend them! More

by Di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Colin Bennett
Dec 22, 2023 -

Martin Chevrolet responded

Di, Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

December 03, 2023

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Service. More

by cjohnson144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Bennett
Dec 22, 2023 -

Martin Chevrolet responded

Thank you, Thank you, Thank you! - Martin Chevrolet

December 02, 2023

It's always a pleasure to work with Blake and the rest of the staff at Martin. They do their best to make sure you have a great experience while getting your vehicle serviced. Would've been nice to get a car More

by jmuller7900
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 22, 2023 -

Martin Chevrolet responded

We truly appreciate you taking the time to share your recent experience with us! We apologize that we couldn't provide a car wash for your vehicle on that particular day, but we'd love to make it up to you. Please feel free to visit us anytime, and we'll be more than happy to treat you to a complimentary car wash. Our top priority is to ensure that all of our clients have a comfortable and stress-free experience with us. Thanks again, and we look forward to seeing you soon! - Martin Chevrolet

November 30, 2023

Awesome they help me out all the time Are Willie Newark with you on time schedule and try to squeeze you in where they can. Even though they're a busy shot, they take their time to explain everything to yo More

by Joey.corrado
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 06, 2023 -

Martin Chevrolet responded

Joey, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! - Martin Chevrolet

November 30, 2023

Made an appointment well in advance. Dropped off on time but vehicle wasn't looked at until the following day only to find out the check engine light was a false alarm. Power locks conce More

by jrutter04
Recommend Dealer
No
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 08, 2023 -

Martin Chevrolet responded

Hi Jeff, We do apologize for the delay in looking at your vehicle, and that it turned out that no repairs were needed.  You mentioned that the door locks had an issue, which when reviewing the Service Work order it was never documented. We will need to reschedule this for you, and we again apologize for this oversite. We appreciate your business and look forward to your rescheduling the door lock repairs. - Martin Chevrolet

November 30, 2023

Great experience from scheduling appointment to completion. Much more efficient than the dealership where the vehicle was purchased. I think I have a new service department! More

by joseph.scaminaci
Recommend Dealer
Yes
Employees Worked With
Colin Bennett, Colin Bennett
Dec 06, 2023 -

Martin Chevrolet responded

Joseph, Wow, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

November 30, 2023

I had a problem with new tires not being out on my vehicle when purchased and the service and sales manager worked together to find me a great solution in a reasonable amount of time. More

by Anthonydayment
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 06, 2023 -

Martin Chevrolet responded

Anthony, We are so happy to read such a great review about Martin Chevrolet! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

November 30, 2023

Always good. Appreciated the ride from the valet & the reminder to get a car wash. More

by BOSCARINO2301
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Dec 06, 2023 -

Martin Chevrolet responded

We're happy to hear you had such a positive experience with our team! Thank you again for the great review! - Martin Chevrolet

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