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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,016 Reviews
Call Service Center (815) 459-4000

1,016 Reviews of Martin Chevrolet - Service Center

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January 17, 2024

Last time I was in for a oil change I was there for 2 hours More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Bennett
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Feb 05, 2024 -

Martin Chevrolet responded

Curt, Thank you so much for your valuable feedback! We sincerely apologize for the delay you experienced in receiving your service. We understand how frustrating that can be and we're working hard to make improvements in this area. In the meantime, we truly appreciate your patience and understanding. - Martin Chevrolet

January 17, 2024

Aaron is great. Took care of my 2013 Suburban with 220,000 miles and it just made to Vail and back without a problem. Thanks Aaron!! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Feb 05, 2024 -

Martin Chevrolet responded

Rick, It's fantastic to hear that your Suburban is continuing to cruise smoothly! We're really appreciative of your shout-out to Aaron - it means a lot to us. Can't wait to catch up with you on your next visit. - Martin Chevrolet

January 17, 2024

My experience was positive. Friendly professionals and efficient service. I will continue to use Martin Chevrolet. More

by bap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Bennett
Report | Print
Feb 05, 2024 -

Martin Chevrolet responded

Thank you for letting us know about your positive experience with our service team here at Martin Chevrolet. We appreciate you choosing us for your vehicle needs and hope you have a wonderful day! -Martin Chevrolet

January 17, 2024

Eddie was a great salesman. Always answering any question we have. Service department does a good job More

by Ldtbare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Martin Chevrolet responded

Thanks for the great review! We think Eddie is pretty great too! We will be sure to pass along the kind comments to Ed and the rest of the team! Take care and drive safe! - Martin Chevrolet

January 17, 2024

Colin was very professional and kept in contact when parts delayed . I would make sure he doesn’t get away from your dealership. He made my experience so good this my second service visit this year More

by Molson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Colin Bennett
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Feb 05, 2024 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

January 17, 2024

Just all and all happy with service and personal. Good experience for the first visit. More

by yorkjill-chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Martin Chevrolet responded

Thanks for the great review! We look forward to seeing you next time! - Martin Chevrolet

January 17, 2024

I always get great service when I bring in my vehicles. They keep me up to date of any issues. More

by laurajames26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Martin Chevrolet responded

Laura, Thank you for your excellent review. We appreciate your feedback and eagerly anticipate your next visit. - Martin Chevrolet

January 17, 2024

Very pleased the way everyone there helps with everything. The people I’m talking about Matt our salesman, David in finance, and Ralph in service. More

by Meven7478
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in finance.
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Jan 18, 2024 -

Martin Chevrolet responded

We're all about making your experience with us as enjoyable and stress-free as possible. Our friendly team can't wait to give you top-notch service with a smile. We're genuinely grateful for your support and are already looking forward to seeing you again. Don't hesitate to drop by when you need us – we'll be here ready to welcome you back! - Martin Chevrolet

January 17, 2024

Service is prompt and on schedule. Check in simple. Staff is friendly and is courteous. More

by vic2929sev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Martin Chevrolet responded

Thank you for your kind words and 5 star rating. We appreciate your business and hope to see you again soon. Take care! - Martin Chevrolet

January 17, 2024

Excellent service & staff- would highly recommend . Convenient location & had coupon . Finished the job quicker the. I expected More

by reynols24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
Jan 18, 2024 -

Martin Chevrolet responded

We are so glad to hear that everything was taken care of swiftly and that you’re pleased with the results! If you have any more questions or need assistance with anything else, don't hesitate to get in touch. We're here for you and always eager to lend a hand! - Martin Chevrolet

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