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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,017 Reviews

1,017 Reviews of Martin Chevrolet - Service Center

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May 09, 2024

The service I received from Martin Chevrolet is tops. The Mechanic John Peshke and the Service Manager Ralph are the absolute best. John is very thorough and does an excellent job at diagnosing and fixin More

by daleeeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Peshke
May 15, 2024 -

Martin Chevrolet responded

John is fantastic, isn't he!? Thank you so much for your kind review and for entrusting us with your vehicle's repairs. We're here whenever you need us next! - Martin Chevrolet

May 08, 2024

The service writers don't acknowledge customers. Wait time for just an oil change only, was 1-1 hour and 15...I was there waiting for 2 and a half hours with no update on wait time given. When I wen More

by Sla347
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
May 29, 2024 -

Martin Chevrolet responded

Hi there, Thank you so much for taking the time to share your feedback with us. We're truly sorry to hear about your experience, and we'd love the opportunity to make things right for you. Please feel free to give us a call at your earliest convenience, so we can personally apologize and discuss how we can improve your experience with us. You can reach Duane Hill at 815-459-4000. We're really looking forward to talking with you and doing everything we can to keep your business. - Martin Chevrolet

April 27, 2024

Always friendly, they get the work done promptly and wash my car too. Waiting room is very nice too. More

by MBU65SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
May 02, 2024 -

Martin Chevrolet responded

We're thrilled to hear about your positive experience at Martin Chevrolet! Your satisfaction is our top priority and we're so glad we could make that happen. Thank you for choosing us! - Martin Chevrolet

April 26, 2024

Free lifetime oil changes is awesome. The money I have saved has really added up. They always provide great friendly service. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
May 02, 2024 -

Martin Chevrolet responded

Matt, Thank you for the wonderful review! We're thrilled to hear that our lifetime free oil changes are saving you a ton of money. We look forward to serving you again in the future. Until then, take care and drive safely! - Martin Chevrolet

April 26, 2024

All of the staff have been very helpful when I had questions regarding my new car. More

by morrcash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Bennett
May 02, 2024 -

Martin Chevrolet responded

Thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

April 24, 2024

I am completely satisfied with entire dealership from the sales staff to the Service department More

by Stretch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Martin Chevrolet responded

Stretch, It's great to hear that our team at Martin Chevrolet was so helpful during your visit! Thanks for leaving us this feedback and have a wonderful day! - Martin Chevrolet

April 22, 2024

We always have great service. Our salesman Ed always does a great job and is very helpful. More

by Bcbirr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Apr 22, 2024 -

Martin Chevrolet responded

Thank you so much for visiting us at Martin Chevrolet! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us! We can't wait to assist you again in the future. - Martin Chevrolet

April 15, 2024

Dan Hoyland was so helpful with getting my Traverse into the service department. Blake Hill in the service department kept me informed in detail of what they were doing to find a solution. I appreciate the More

by jmcotte13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Martin Chevrolet responded

Your satisfaction is our top priority! Thanks for trusting us with your vehicle and again for taking the time to leave us this information about your recent visit. - Martin Chevrolet

April 10, 2024

Spoke with Service Manager, Mr Hill, he is very professional and pleasant to deal with. More

by tjpoloway
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Martin Chevrolet responded

We're thrilled to hear that you had a great experience at Martin Chevrolet! It’s our goal to provide top-notch service, and we're glad that we met your expectations. If there's anything more we can do for you or any questions you might have, please don't hesitate to get in touch! - Martin Chevrolet

April 10, 2024

The service department at Martin Chevrolet is absolutely the best! Great service advisors, friendly, & knowledgeable More

by glovern23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Salazar Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Martin Chevrolet responded

We're dedicated to providing you with a comfortable and welcoming environment, backed by our friendly and professional team. Please visit us again for any of your future needs—we're always here to help! - Martin Chevrolet

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