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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,017 Reviews
Call Service Center (815) 459-4000

1,017 Reviews of Martin Chevrolet - Service Center

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September 04, 2024

Always a great experience at Martin Chevy. From the outstanding sales force to the finance department and let’s not forget the service department! Great people, great dealership! More

by hdbyyker97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Chiodo
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Sep 09, 2024 -

Martin Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

September 01, 2024

Have received good and quick service. Everyone who I have. dealt with has been very courteous. More

by wiscubfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Martin Chevrolet responded

Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

August 29, 2024

Very professional I was really satisfied I like the way they did the protection on the car More

by Bellanotte1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Martin Chevrolet responded

Thank you! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Thanks again! - Martin Chevrolet

August 29, 2024

Great service. The communication was excellent. The service was completed in a timely manner. I enjoy working with Ralph More

by lilbeauchamp82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out! - Martin Chevrolet

August 28, 2024

Excellent Service in the Service Department! They always takes care of me. Ask for Ralph, he is the man! More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Martin Chevrolet responded

JK, Thank you for your kind words about Ralph! We really appreciate the positive review and hope to see you again next time! - Martin Chevrolet

August 27, 2024

Very quick oil change, in and out within the hour they promised and not pushed to purchase anything additional. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Martin Chevrolet responded

Larry, Thank you for the 5 star review! It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know! - Martin Chevrolet

August 23, 2024

First time ever, poor communication. Never sent updates. Called for service, on hold 10 min 2x’s. More

by Ilmommab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Martin Chevrolet responded

Thank you so much for your high star rating. We'd love to hear more about your experience. Would you mind giving our service manager, Duane Hill, a call at 815-459-4000? - Martin Chevrolet

August 23, 2024

Worst service ever! One week later after getting my car dropped off, it wouldn’t even start to drive it into my garage and they had to tow my car back to Martin Chev fr More

by Mary Joslyn
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
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Sep 20, 2024 -

Martin Chevrolet responded

Mary, We appreciate your feedback and we're sorry to hear about the fuel pump issue you experienced with your vehicle so soon after your recent visit for an unrelated matter. We're grateful for the opportunity you gave us to replace your fuel pump at no charge to assist you in resolving the problem. We hope your vehicle is now running great. Take care! - Martin Chevrolet

August 17, 2024

Ralph is a great service writer always asking if I need anything but outstanding service great Job Ralph More

by Ahochleutner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! Thank you again for the great review! - Martin Chevrolet

August 14, 2024

Good man in service very easy to work with and makes it easy to get my oil change More

by fanellafamaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Thank you for the 4-star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

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