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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,016 Reviews

1,016 Reviews of Martin Chevrolet - Service Center

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October 15, 2024

On the multi point vehicle inspection, it was listed that the wiper blade-rear was marked in green which is checked and ok. This is inaccurate as the rear wiper blade doesn't work. So the question arises, More

by a4grimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Salinas
Oct 15, 2024 -

Martin Chevrolet responded

Thank you for the review. We'd love to chat about your recent visit and have been trying to connect with you. If you have a moment, could you please give our service director, Duane Hill, a call at 815-459-4000 whenever it's convenient for you? We look forward to chatting with you! - Martin Chevrolet

October 14, 2024

This dealership treats each customer as a friend. They explain what they will do, and give you a competitive price. More

by cllinda328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Cordt, Patrick Frazier
Oct 28, 2024 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out! - Martin Chevrolet

October 12, 2024

I Felt as if I was an important customer! Very good experience. Glad I bought my car from Martin. More

by Steveiborg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Cordt, Patrick Frazier
Oct 25, 2024 -

Martin Chevrolet responded

Steve, You ARE an important customer! Thank you for the kind review. We are always glad to see you! - Martin Chevrolet

October 12, 2024

Friendly staff. Nice service department. First time visiting and I will continue to do service here. More

by scottbubrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Martin Chevrolet responded

Scott, Thank you so much for the positive review! We look forward to your next visit! Take care! - Martin Chevrolet

October 11, 2024

The whole team there to me are just plain great to me! will buy again. More

by garykoch180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Martin Chevrolet responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

October 10, 2024

Martin Chevy is always clean. Blake and other advisors are always very efficient and helpful. Waiting area is comfortable and has something for everybody. Bathrooms clean - A must More

by CFK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Cordt
Oct 25, 2024 -

Martin Chevrolet responded

We're so glad to hear you had a comfortable and stress-free experience with us! Thanks so much for sharing your feedback with our team. We can't wait to help you again in the future. Take care! - Martin Chevrolet

October 09, 2024

Martin Chevrolet is a class act. Had a situation with some tires on our sons equinox that were wearing very fast , they replaced all 4 tires under warranty. Ralph helped with all th More

by SRSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Martin Chevrolet responded

Sean, We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

October 09, 2024

I made an appointment for a computer update on my Tahoe. I was told it would take about 1.5 hours. When I got there, I told about 2 hours. It took 3 hours and 20 minutes. If I knew that it was going to More

by gracelinnane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Cordt
Oct 28, 2024 -

Martin Chevrolet responded

Grace, We're truly sorry to hear that your recent service experience with us didn't meet your expectations. Software updates can be tricky when it comes to timing, and we should have been more transparent about this from the beginning. In the future, please know that we're more than happy to offer you a shuttle ride while you wait for your service to be completed. Your satisfaction is our priority, and we truly appreciate your feedback as a valued customer. Thanks for letting us know, and we'll ensure a better experience next time. - Martin Chevrolet

Oct 28, 2024 -

gracelinnane responded

A shuttle ride was never mentioned or an option.

Oct 28, 2024 -

Martin Chevrolet responded

Grace, We apologize for that oversight on our part! Please remember that whenever you visit us for service, you're always welcome to use our shuttle service for a ride and we'll also arrange a return shuttle ride when your service is complete. If we ever forget to mention this again, just know that it's always available to you! - Martin Chevrolet

October 09, 2024

Friendly, efficient and professional. I always go to this dealership for service on my Chevy. More

by jjscaletta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

October 08, 2024

Brought my car in next the tire monitor lite was on. Ralph had service look at it and follow through with repairs. Took about a half hour and I was on my way. More

by Stoutrm@botmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Martin Chevrolet responded

We're thrilled to hear that everything was handled quickly and to your satisfaction! We look forward to helping you again in the future. - Martin Chevrolet

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