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Martin Chevrolet

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.7
2,130 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,130 reviews

January 17, 2022

Very happy with the service that I received. All was as expected. Car was clean and car ready as mentioned. More

by Edwin.Rosario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Martin Chevrolet responded

Edwin, Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

January 17, 2022

Shouldn't take 2 hours just to get a oil change especially if you have a schedule time More

by krause827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Martin Chevrolet responded

We appreciate your response regarding your service visit with us. Our Service Team pledges to provide you with the highest quality service, even beyond your oil change maintenance intervals. We will strive to provide confidence and the reassurance that your vehicle will continue to perform at the highest-level year after year. Every vehicle serviced with Martin Chevrolet receives the same detailed process from start to finish. When you enter the service drive it begins with our “Quick-Check Technician” performing a three-point inspection process. 1) Alignment Scan 2) Battery Load Test 3) 12 Point Tire Tread Depth/Wear Inspection & Measurement. Once your vehicle goes down to the Lube Technicians who will complete your oil change, they also perform a detailed Multi-Point Vehicle Inspection. We use each of these reports to update you on preventative maintenance and repairs as they become necessary to perform. This service process does require an hour and fifteen-minute appointment to complete, give or take a few minutes. With the recent circumstances in our area with Covid-19 we have been struggling with staff shortages as we feel it is important for our employees to stay home when they are sick so they can get the rest and recuperation they need, and we can make sure we aren’t spreading the virus to our guests or other employees. Unfortunately, without a full staff, that leaves the staff that are working on the vehicle to be working at 150% effort but it’s not always enough to get your service completed as quickly as normal. We apologize for the delay in your service and hope that in the future, we can get your next service down to a more manageable time for you. I hope that helps explain the time needed to complete our signature service and re-enforces why you have chosen Martin Chevrolet as your vehicles sales and service provider. We look forward to your continued patronage for many years to come. - Martin Chevrolet

January 17, 2022

Service is fantastic and I do recommend bringing your car here. Everyone is always happy to help! More

by tayler.perruccio16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
Tom Bazzoli
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
James Dunn
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
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Jan 17, 2022 -

Martin Chevrolet responded

Tayler, We are very happy to have provided you with such a positive experience! Thank you for the wonderful review and recommendation! - Martin Chevrolet

January 16, 2022

Joey Stob, articulate, intelligent, willing to spend time with customer!Very knowlegable, totally recommend him. More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Raffaelli
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Jan 17, 2022 -

Martin Chevrolet responded

Richard, It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it! - Martin Chevrolet

January 15, 2022

AJ didn't sell me a car. He helped me buy one. Big difference! He listened to my questions/concerns and guided me thru the process. More

by tlasota01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Savodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about AJ. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Enjoy your new vehicle and take care! - Martin Chevrolet

January 14, 2022

Always friendly and courteous. They work hard to get me in and out as soon as possible More

by FirstTruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Martin Chevrolet responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! Take care and drive safe! -Martin Chevrolet

January 14, 2022

Very well organized, with outstanding service and always an attentive sales representative who initiates your requirements at an honest and informative basis. More

by hollandsglory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
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Jan 17, 2022 -

Martin Chevrolet responded

Thank you for the 5 star rating! We're glad to hear you found our staff was so knowledgeable and helpful. If there is ever anything further we can assist you with, give us a call or stop by, we are happy to help! Drive safe! -Martin Chevrolet

January 13, 2022

Friendly service. Mechanic updated me on progress(Eric). Used coupons to help. Service was excellent More

by dawg7223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Jan 17, 2022 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

January 13, 2022

Gave them a shot for servicing my van, massively tried to overcharge. Thankfully I’m not a moron, $1350 for an alternator? I purchased one online from a GM store for $210. Took me 2.5 hours to replace….$600 More

by cruesix713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Martin Chevrolet responded

Thank you for taking the time to speak with our service manager and letting us explain where the pricing comes from and how it is calculated. Please feel free to call Duane Hill directly for any services needed in the future as we are more than happy to assist. - Martin Chevrolet

January 12, 2022

Scheduled an oil change, arrived on time, they were done in less than an hour, which was great for me. Having a business to run , I can hardly waste time sitting in a dealership or anywhere, can’t make mone More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Jan 17, 2022 -

Martin Chevrolet responded

Daniel, Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs. We always want to hear back from our clients and we're glad you had such a positive experience with us! - Martin Chevrolet

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