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Martin Chevrolet

Crystal Lake, IL

4.7
2,061 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,061 reviews

February 03, 2022

Got our new equinox today from Adam at Martin Chevrolet. Everything about the shopping and buying experience was smooth and wonderful. So happy we decided to go back to Martin Chevy for this car. We will be More

by Chrystie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Chrystie, Thank you for choosing Martin Chevrolet! We are so glad the team was able to make your experience "smooth and wonderful" and we look forward to helping you again in the future. Thanks again! - Martin Chevrolet

February 03, 2022

This was my 2nd brand new car through Martin. Both experiences have been fantastic. Ed and Joel are the two salesman that have helped me along with Tom in management. Quick and easy both times and wil More

by Blake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm
Feb 07, 2022 -

Martin Chevrolet responded

Blake, Thanks for taking the time to highlight a few of our team who really helped you in making this a fantastic purchase experience. We really appreciate you choosing Martin Chevrolet for all your automotive needs and look forward to seeing you again really soon! - Martin Chevrolet

February 03, 2022

Courteous l asked about battery recharging ,how fast after starting ,end of trip with lights staying on when you exit the car.very informative. More

by shirleycassens
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Shirley, We're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day. - Martin Chevrolet

February 03, 2022

Very courteous and professional. Always friendly and helpful. Being able to make an appointment definitely helps speed the process. More

by rcubswin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

We're happy you found our staff to be courteous and professional during your experience here at Martin Chevrolet. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

February 01, 2022

No surprise. Told time and what will be done. Very straight forward. Waiting room with paper and coffee very welcoming. More

by dalester5200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. - Martin Chevrolet

February 01, 2022

The service team are so nice and was very helpful. The wait to get my oil change done was also not that bad. The lobby where we waited was stocked up with water, tea, coffee and even hot chocolate. It was More

by marilou143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Marilou, Our staff is committed to providing each of our clients with the best automotive experience! Thank you for taking the time to let us know how we did. We hope you have a great day! - Martin Chevrolet

February 01, 2022

I liked the the shuttle service that was provided but I do wish the car wash was functioning More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Feb 07, 2022 -

Martin Chevrolet responded

Mark, Thank you for the 5 star review. We are so sorry the wash was down during your visit. Please stop by anytime the weather is nice and we will get your vehicle in for a wash! Thanks again. - Martin Chevrolet

January 31, 2022

This place is great they treat you like family and they put you in a car you like More

by jamar818
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks for the wonderful review and enjoy your new ride! - Martin Chevrolet

January 31, 2022

Scheduled (by appointment) oil changes that take two hours minimum... Consistently... When staff states should take an hour. One hour for a scheduled oil change is twice the norm anywhere else, but two More

by deltalemus
Recommend Dealer
No
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Martin Chevrolet responded

On behalf of the Service Team here at Martin Chevrolet, I sincerely apologize that you had a long wait on your oil change . Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the wait time is understandable and we thank you for being patient with us. - Martin Chevrolet

January 31, 2022

Took forever for just an oil change had to reach out about it being done couldn’t find my car when I came in More

by Courtneyrenwick84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Martin Chevrolet responded

Courtney, We are so sorry for the negative experience you had with our service department recently. It was our mistake that we didn't call you as soon as your vehicle was finished and we apologize for the disruption this caused to your day. Please let us know if there is anything further we can do to help you out for next time. - Martin Chevrolet

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