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Martin Chevrolet

Crystal Lake, IL

4.7
2,179 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,179 reviews

August 15, 2022

Great service department. Very knowledgeable and courteous staff. I just moved to the area and will certainly be back when I need service again. More

by Johnlink145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

John, Welcome to Crystal Lake! We're glad to hear you found our staff was so knowledgeable and courteous! If you're ever in need of more help, please let us know! - Martin Chevrolet

August 15, 2022

Ralph in the service department goes above and beyond always. He looks out for what is needed, explains everything well, more than once if needed. Ralph is the great asset to Martin’s service team! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

Linda, Thank you for taking the time to share your comments and feelings about Ralph. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback! - Martin Chevrolet

August 12, 2022

SLOW, SLOW, and SLOW Had an appointment and the didn’t get to my truck until late morning, couldn’t finish servicing My truck that day because they needed 5 hrs. Well, I needed my truck to wor More

by COACHOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Aug 27, 2022 -

Martin Chevrolet responded

We do apologize for the extra day required to complete your vehicle earlier this month. We do try to prioritize our shop load, but we failed you on this visit. Our Service Team met to discuss vehicles in for Service that our Guest use for business. We have changed a few Service processes to help prevent this from reoccurring in the future. Once again we apologize for delaying you. We truly appreciate your business! -Martin Chevrolet

August 12, 2022

This was the best experience I have had regarding purchasing a new vehicle. I didn't feel stressed and all my questions were answered. Your establishment was clean and everyone was will to help us w More

by greenleaf8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm
Aug 13, 2022 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about your sales experience with us here at Martin Chevrolet. We are so pleased that you had a stress-free experience. If any additional questions come up, give us a call or stop by anytime! - Martin Chevrolet

August 12, 2022

Great service and very friendly staff . And fare pricing. NEVER HAD ANY PROBLEMS WITH staff or service member More

by CHEF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Martin Chevrolet responded

On behalf of the Martin Chevrolet team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to helping you again in the future! - Martin Chevrolet

August 11, 2022

The car arrived much sooner than expected and the timetable moved rapidly and smoothly without any problems. Joel kept us informed throughout this process so we knew what was happening and we were pl More

by Nlyarger
Recommend Dealer
Yes
Employees Worked With
Joel Storm
Aug 12, 2022 -

Martin Chevrolet responded

We’re glad that Joel was able to address your purchasing needs and to place you in a vehicle that met your specifications. We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new Chevrolet! Please come back and see us again soon! - Martin Chevrolet

August 11, 2022

The workers are excellent! Thank you Blake for knowing the best way on how to treat a customer. More

by aquariusskyblue
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Martin Chevrolet responded

Thank you for your kind review! We will be sure to pass along your compliment to Blake! Take care and drive safe! - Martin Chevrolet

August 07, 2022

If you're told the wait will be an hour and fifteen minutes, expect 4 hours minimum every time. Even though they tell you they will throw in a car wash they never do which is just the cherry on top of More

by Maiagrace1096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Martin Chevrolet responded

Maia, Thank you for taking the time to provide us with this feedback. We are so sorry there was a miscommunication about the wait time as just the oil change/quick check/multi point vehicle inspection/car wash takes 1 hour and 15 minutes. When you add in a tire repair and a throttle body service along with a MOA Service, changing the air filter and cabin filter, it can take longer and we apologize for not making that clear when we started the process. Please feel free to stop by any time for a complimentary wash. We want to help keep your car running great and looking great too. - Martin Chevrolet

August 06, 2022

Amazing customer service every time we visited the dealership and always kept me up to date on the status of my car order! More

by crosswhitem7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Savodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Martin Chevrolet responded

Congratulations on your new ride! Thank you for being patient with the ordering process. We are thrilled we were able to help you order the car of your dreams and we thank you for this wonderful review and rating! Happy driving! - Martin Chevrolet

August 05, 2022

Always a good place to go! Very friendly and courteous . Take good care of there customers! More

by HECKMAN_JOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Martin Chevrolet responded

Thanks Joy! We really appreciate your kind words and 5 star rating! See you next time! - Martin Chevrolet

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