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Martin Chevrolet

Crystal Lake, IL

4.7
2,178 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,178 reviews

October 04, 2022

No complaints fast service that’s why I go there very good people friendly place More

by kendriukai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Miehle
Oct 14, 2022 -

Martin Chevrolet responded

It’s great to hear that your visit with us earned a 5-star rating! We couldn’t ask for nicer feedback, and thank you for taking the time to share it! - Martin Chevrolet

October 04, 2022

Blake Hill and his team are…how do you say in French…very very competent More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Oct 14, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Blake and the service team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

October 04, 2022

Took my car in to get a general check on everything. The service center got me an appointment, I arrived early and they took me in. At the end they gave me a comprehensive list of everything that needed More

by Gore Magala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Oct 14, 2022 -

Martin Chevrolet responded

Gore, We are happy to hear that you got exactly what you wanted out of your service visit with us at Martin Chevrolet. We wish you safe travels and look forward to seeing you again next time. - Martin Chevrolet

October 02, 2022

Great customer service and communication! The guys in the shop are great and I always leave happy. More

by jrepp523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Oct 14, 2022 -

Martin Chevrolet responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

October 01, 2022

Glad I got taken care of but my breaks still make noises which still concerns me. More

by k_eady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

Took my Mitsubishi car in to have the underside checked, because I had driven over a curb. Then needed new tires. Appreciated the fact they could get me in to determine if there was any damage. More

by CWHAPLES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Oct 01, 2022 -

Martin Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

September 29, 2022

While the actual service seems acceptable so far, the communication (sparse and not always clear), time to resolve the issue, lack of amenities (such as courtesy vehicles), explanation why the part faile More

by ..
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Martin Chevrolet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to our Service Manager, Duane Hill, at your earliest convenience so we may further assist you in working towards a resolution. - Martin Chevrolet

September 29, 2022

Martin did a great job doing repairs needed on my Equinox and I had a loaner to use as it was a two-day job. Ralph was helpful through the process. More

by hm3408
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. We sincerely value your business and look forward to your next visit! Take care! - Martin Chevrolet

September 29, 2022

Everyone at the dealership was friendly and helpful. I just purchased the truck so let's wait and see what kind of service they will provide me.Its too soon to really make a honest opinion of them.Just More

by Cyan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Martin Chevrolet responded

Cyan, We couldn’t be happier that we provided you with a great car buying experience. We wish you many happy miles in your new Chevrolet and we look forward to serving you for many years to come! - Martin Chevrolet

September 29, 2022

Person I dealt with was very friendly and professional. The problem was diagnosed very quickly and work was completed in a timely manner. More

by Rosen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Martin Chevrolet responded

Rosen, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

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