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Martin Chevrolet

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.7
2,178 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,178 reviews

December 29, 2022

I Have been bringing my vehicle here for eight years. Would highly recommend this dealership More

by vivid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2023 -

Martin Chevrolet responded

We are so happy to read such a great review about Martin Chevrolet! Thanks you for the recommendation, and have an amazing day! - Martin Chevrolet

December 29, 2022

Great customer service and support, the service department is always willing to up and answer any questions. If possible will take emergency walk-Ins. Fair prices and many coupon offers My dea More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Report | Print
Jan 10, 2023 -

Martin Chevrolet responded

Dean, We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

December 28, 2022

Everything was great. No problems. I drive 35 miles past other dealers to come here for service. More

by dzine1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Jan 10, 2023 -

Martin Chevrolet responded

Thank you for wonderful review. We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from. Please come back and see us again soon! - Martin Chevrolet

December 27, 2022

Very friendly warm clean atmosphere. People are very nice. Also nice to have something to drink while waiting More

by thebetteronehalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure name but oil change area
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Jan 10, 2023 -

Martin Chevrolet responded

Thank you for the great review. We appreciate your feedback and look forward to seeing you again next time! - Martin Chevrolet

December 24, 2022

Great work, don’t change a thing! Service is always on schedule and done right. Keep it up! More

by leonardscarpelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Dec 27, 2022 -

Martin Chevrolet responded

Leonard, Thanks for letting us know how our service team did! We appreciate the kind words and great review and look forward to seeing you again next time! Thanks again! - Martin Chevrolet

December 21, 2022

Had some fun trying to get the vehicle I wanted, but they were happy to help and were awesome about the time I took. Joel is an amazing sales person. Wasn't ever pushy! Would be very happy to go back and pur More

by libbyshaefer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm
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Dec 27, 2022 -

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet and Joel Storm. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The Martin Chevy team will be thrilled to hear your feedback! - Martin Chevrolet

December 20, 2022

Martin Chevy Service has been a wonderful experience for me. I am very grateful to have the peace of mind that comes from knowing that my vehicle is being taken care of by experts in workmanship. Every serv More

by geminibutterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Martin Chevrolet responded

We appreciate your response regarding your service visit with us. Our Service Team pledges to provide you with the highest quality service, even beyond your oil change maintenance intervals. We will strive to provide confidence and the reassurance that your vehicle will continue to perform at the highest-level year after year! Thanks again for the great review! - Martin Chevrolet

December 18, 2022

The service was average but they didn’t ask if i was interested in car wash and I make a appointment for a oil change and still takes 1 1/2 to 2 hours. More

by r.iannello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write your review. Every vehicle serviced with Martin Chevrolet receives the same detailed process from start to finish. When you enter the service drive it begins with our three-point inspection process which includes an Alignment Scan, Battery Load Test and 12 Point Tire Tread Depth/Wear Inspection & Measurement. Once your vehicle goes down to the Lube Technicians who will complete your oil change, they also perform a detailed Multi-Point Vehicle Inspection. We use each of these reports to update you on preventative maintenance and repairs as they become necessary to perform. This service process, along with a vehicle wash is our signature service which does require about an hour and a half to complete, give or take a few minutes. Our standards are high, thus insuring you and your family are safe commuting on today’s busy roadways! I hope that helps explain the time needed to complete your service and re-enforces why you have chosen Martin Chevrolet as your vehicles sales and service provider. We look forward to your continued patronage for many years to come. - Martin Chevrolet

December 18, 2022

The work is always done on time with no callbacks and my car is always wash it. Thank you gentlemen More

by Danobriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Report | Print
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

December 18, 2022

I couldn't be in better hands. Completely confident with each and every visit I have. More

by NORMANWEICHBRODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Lazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Report | Print
Dec 27, 2022 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team. - Martin Chevrolet

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