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Martin Chevrolet

Crystal Lake, IL

4.7
2,051 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,051 reviews

August 25, 2022

Service Manager Blake Hill and the Technician working on my car were outstanding and kept me updated on the progress of the analysis and repairs from the accident of my 2008 Cadillac CTS. I was recommended More

by Jkopec9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Jkopec9 responded

Service Manager Blake Hill and the Technician working on my car were outstanding and kept me updated on the progress of the analysis and repairs from the accident of my 2008 Cadillac CTS. I was recommended to Martin Chevrolet by Mitch from Morrie and Sons to have my engine repair done, Mitch there said that Martin’s Service center was top notch and he was correct.

Sep 01, 2022 -

Martin Chevrolet responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. Thanks again and let us know if there is anything further we can do to assist you! - Martin Chevrolet

August 24, 2022

Clean. Efficient. The service department is always prompt, friendly, efficient. Sometimes a long wait, but I prepare for it. More

by VFM0413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the gentleman’s name in finance he was great
Sep 01, 2022 -

Martin Chevrolet responded

Thank you for your feedback. Its great to hear back from our customers and we really appreciate you taking the time to let us know! If there is anything further we can assist you with, please give us a call or stop by! - Martin Chevrolet

August 24, 2022

Great service, nice folks but when they wash my truck it’s not that clean when their done. They leave bugs and stuff on my grill and windows and water spots all over the truck. More

by dgerling
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Sep 01, 2022 -

Martin Chevrolet responded

Thank you for the review! In the interest of saving time and getting your wash done faster, we typically don't scrub bugs off before the wash but next time you are in, just remind us that you would like those bugs treated first and we are happy to do so! Take care and see you next time! - Martin Chevrolet

August 24, 2022

Professional Clean Understanding On time Comfortable Good location Large inventory Reliable Most important a friendly staff Heart Beat of America 🇺🇸 More

by BigBlockChevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

August 22, 2022

Great easy going salespeople. Extremely helpful and do not try to sell you anything you don't want or need. Same with the service department. Get in and get out! Had our papers s More

by Dianeherbst66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Savodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm
Sep 01, 2022 -

Martin Chevrolet responded

Diane, Thank you so much for sharing your experience with Martin Chevrolet. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. The team will be thrilled to hear your feedback! - Martin Chevrolet

August 20, 2022

Martin Chevrolet is great. When I’m getting oil change I do not have to wait more than an hour. More

by sannielaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Aug 22, 2022 -

Martin Chevrolet responded

Thank you for letting us know how our team did! Please reach out if there is anything further we can help you with! - Martin Chevrolet

August 20, 2022

Everyone was extremely helpful and friendly. The waiting area is amazing. Very comfortable. Great coffee and water options. Work stations if you need to work More

by BDRFLIROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

Thank you for the 5 star review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

August 19, 2022

They are concerned about the needs of my vehicle and keep in touch with Mail. More

by Frank.zizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name's
Aug 22, 2022 -

Martin Chevrolet responded

Frank, Thank you for your kind review. We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Take care and drive safe! - Martin Chevrolet

August 19, 2022

I’m very disappointed on the service. On July 13th2022 I had my truck in for my AC not working, they replaced the condenser. Then on July 22nd 2022 I brought it back cause AC wasn’t worki More

by tomvman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Martin Chevrolet responded

Tom, Thank you for taking the time to further explain your frustration with us the other day on the phone. We apologize for your visits, it's not the way we like to run our shop and we will do our best to coach our team so these mistakes don't happen in the future. Thank you again for the opportunity to turn your experience around. Take care! - Martin Chevrolet

August 19, 2022

Martin is the best for both new car sales and service. Their life time oil change will save you a bundle. More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Aug 22, 2022 -

Martin Chevrolet responded

Dale, We are thrilled to hear you are taking advantage of our lifetime free oil changes! We couldn't be happier that we have provided you with a great value and are looking forward to your next visit. Until then, take care! - Martin Chevrolet

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