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Martin Chevrolet

Crystal Lake, IL

4.7
2,051 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,051 reviews

December 18, 2022

I couldn't be in better hands. Completely confident with each and every visit I have. More

by NORMANWEICHBRODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Lazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Dec 27, 2022 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team. - Martin Chevrolet

December 18, 2022

The service was average but they didn’t ask if i was interested in car wash and I make a appointment for a oil change and still takes 1 1/2 to 2 hours. More

by r.iannello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write your review. Every vehicle serviced with Martin Chevrolet receives the same detailed process from start to finish. When you enter the service drive it begins with our three-point inspection process which includes an Alignment Scan, Battery Load Test and 12 Point Tire Tread Depth/Wear Inspection & Measurement. Once your vehicle goes down to the Lube Technicians who will complete your oil change, they also perform a detailed Multi-Point Vehicle Inspection. We use each of these reports to update you on preventative maintenance and repairs as they become necessary to perform. This service process, along with a vehicle wash is our signature service which does require about an hour and a half to complete, give or take a few minutes. Our standards are high, thus insuring you and your family are safe commuting on today’s busy roadways! I hope that helps explain the time needed to complete your service and re-enforces why you have chosen Martin Chevrolet as your vehicles sales and service provider. We look forward to your continued patronage for many years to come. - Martin Chevrolet

December 18, 2022

The work is always done on time with no callbacks and my car is always wash it. Thank you gentlemen More

by Danobriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

December 16, 2022

Had parts installed that were backordered since purchase. Dealership was backed up with cars from the weekend, and the car could not be promised until the end of the day. To my pleasant surprise, my car was More

by gkolke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for giving us the opportunity to help you out with your retrofit parts from your new vehicle purchase. We really appreciate you choosing Martin Chevrolet and hope you are enjoying you new vehicle! - Martin Chevrolet

December 15, 2022

It was not a good experience until I got a service writer that actually looked into the problem instead of giving excuses. More

by grtchicago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for the candid feedback on your experience with the service team here at Martin Chevrolet. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We are happy to hear OC was able to help you out. If we can assist you with any other matters, please give us a call. - Martin Chevrolet

December 13, 2022

I always appreciate the love and attention I receive at Martin Chevrolet. OC takes care of my car, I wouldn’t take it anywhere else. More

by Gabbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm is a great person as well. I recommend him to all my friends , Aaron Grassel
Dec 14, 2022 -

Martin Chevrolet responded

Gabbie, We really appreciate your business and hope that we get to you car guys for many years to come. Take care and drive safe and we will see you again next time! - Martin Chevrolet

December 11, 2022

Employees are very courteous. Have always been treated well. Keep me informed as to what is going on. More

by marilynstruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Martin Chevrolet responded

Marilyn, We are so happy to read your great review about Martin Chevrolet! Thank you for taking the time to let us know how your recent service visit went. Take care and have a happy holiday season! - Martin Chevrolet

December 11, 2022

Had to have car taken to Martins after dead battery. Fixed it right away. Don't understand why it wasn't caught when I had the car in for an oil change 2 weeks earlier. Battery was 8 yrs old. Why do I More

by CWHAPLES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Dec 14, 2022 -

Martin Chevrolet responded

Thank you for the 5 star rating. Your satisfaction is our top priority and we appreciate you choosing Martin Chevrolet. If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

December 10, 2022

Ociel did a great job hooking it up! Plus I got a nice car wash out of it. More

by Edgar.leon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ociel did great job
Dec 14, 2022 -

Martin Chevrolet responded

Edgar, Thank you for your great review and for highlighting some of the staff that helped make it a great visit! We appreciate you choosing Martin Chevrolet and hope to see you again next time! - Martin Chevrolet

December 10, 2022

Adam was great, answered every question we had and helped us out a lot. Could not have made it any easier and pain free to buy a vehicle. We are extremely satisfied with him and highly recommend going to Ada More

by Op1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Martin Chevrolet responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Martin Chevrolet, enjoy that new truck! - Martin Chevrolet

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