Martin Chevrolet

Martin Chevrolet responded

Wow, your lovely words about Blake have truly brightened our day over here! He's an amazing member of our team whose dedication to stellar service really stands out. Rest assured, we'll be sharing your compliments with him—it'll definitely make his day, just as it did ours. We're already excited for your next visit and can't wait to welcome you back. - Martin Chevrolet

Martin Chevrolet responded

Chad, We're absolutely thrilled you keep coming back to us for both sales and service – it truly means the world to us. Your kind words just made our day! I'll be sure to pass along your lovely feedback to the whole crew; they'll be so excited to hear about it. Thanks a million for taking the time to write another fantastic review. We're eagerly looking forward to your next visit. Until then, take care and best wishes to you and your family! - Martin Chevrolet

Martin Chevrolet responded

We regret to hear that your recent experience with your vehicle and our service has not met your expectations. We would like to address the concerns you've raised to help clarify the situation. Upon the first instance when your vehicle had an issue with a gasket that had rolled, our team addressed and rectified the matter promptly and without any charge to you, ensuring that everything was functioning as it should. Subsequently, when you revisited our service center with a new concern, our technician conducted a thorough inspection and identified a separate issue that was unrelated to the previous gasket problem. We communicated the details of this new issue to you and provided our professional recommendation for repair. However, we understand that you requested Martin Chevrolet to cover the cost of the new repairs, suggesting that it was related to the initial service. We take pride in our integrity and the quality of our work, and we aim to provide accurate information to our customers. As such, it was explained that the new issue was distinct and separate from the previous one and, thus, could not be covered under the same terms. We would like to emphasize that while we empathize with your frustration and are keen to find a solution that is satisfactory, our business does not accept threats or attempts to coerce us into providing services. We believe in resolving matters through respectful dialogue and fair practice, not bullying or blackmailing as you clearly stated you would do to get your way in our meeting with you. Our commitment to our customers is to serve with honesty and excellence, and we extend our ongoing support to resolve this issue in a manner that is equitable for both parties involved. If you wish to discuss this further or explore the options available to you, please feel free to contact us directly at our service department. We value your patronage and hope to reach a positive outcome. - Martin Chevrolet

chuy1620 responded

Well I was lied to from the begining I don't it's fair how u guys are handle it how else did u expect me to come in your office when I have a truck that doesn't run and I am stuck with the payment for few years u think I would come in hug every one after Jose called me tells .e bring me my truck the loaner basically not caring about my situation yeah u guys got ur money already so why care about the customer right u tell me how was i suppossed to be happy when i got sold a truck with a bad engine not fair all i wanted just help but never got it inmean i dont understand how u expect a customer tobe happy thta way but i tried but u wont help

Martin Chevrolet responded

Di, Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

Martin Chevrolet responded

We are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. - Martin Chevrolet

Martin Chevrolet responded

First and foremost, thank you for sharing your feedback with us and for your patience and understanding during your recent experience at Martin Chevrolet. We truly value your graciousness as we strive to improve our service. We are wholeheartedly committed to ensuring your next visit is an exceptional one, filled with the top-notch service you deserve. We can't wait to welcome you back and show you just how much we've taken your constructive comments to heart. - Martin Chevrolet

Martin Chevrolet responded

Phyllis, We're super thrilled to know that everything went smoothly and you're pleased with how quick it all was. We can't wait to see you again next time. Take care and stay awesome! - Martin Chevrolet

Martin Chevrolet responded

Thank you, Thank you, Thank you! - Martin Chevrolet

Martin Chevrolet responded

We truly appreciate you taking the time to share your recent experience with us! We apologize that we couldn't provide a car wash for your vehicle on that particular day, but we'd love to make it up to you. Please feel free to visit us anytime, and we'll be more than happy to treat you to a complimentary car wash. Our top priority is to ensure that all of our clients have a comfortable and stress-free experience with us. Thanks again, and we look forward to seeing you soon! - Martin Chevrolet

Martin Chevrolet responded

Joey, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! - Martin Chevrolet