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Martin Chevrolet

Crystal Lake, IL

4.7
2,052 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,052 reviews

September 18, 2023

My car has been in the shop going on three weeks. Needless to say I’m irritated More

by ashley allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Oct 03, 2023 -

Martin Chevrolet responded

Ashley, We collaborated with GM Engineering's Tier II Department and, after two check-ups from a GM Field Engineer, we managed to fix the issue on your car. In the future, please let us take care of your service requirements and thank you for being so patient with us and with GM's Field Engineer while we worked on your vehicle's issues. - Martin Chevrolet

September 16, 2023

Adam is an amazing salesperson. Very friendly and accommodating. Buying from Martin Chevrolet was one of the easiest car buying experiences I have ever done and would recommend them More

by Gin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Martin Chevrolet responded

Gin, We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Martin Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again soon! - Martin Chevrolet

September 16, 2023

Had an oils change and regular diagnosis done. Professional service and respectful of the appointment time we made More

by najib591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Oct 03, 2023 -

Martin Chevrolet responded

Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. - Martin Chevrolet

September 14, 2023

Ed was wonderful in assisting us in buying a new Trax for our son. Ed did not try to over sell you something that you did not want. If your looking for a New or Used car see Ed he will treat you right. More

by pjnine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Martin Chevrolet responded

We appreciate your feedback and are glad to hear that your experience with Ed was positive! We eagerly await your next visit, but in the meantime, please stay safe and take care! - Martin Chevrolet

September 07, 2023

Excellent customer service! Continual update as to status is appreciated- especially texts when I leave the premises. More

by K-AME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 28, 2023 -

Martin Chevrolet responded

Thanks! We always love to hear feedback from our customers and we are glad to hear your service visit went well! Take care and drive safe! - Martin Chevrolet

September 02, 2023

I have an extended warranty on my car, I was charged a fee to reset my airbags. I was told because they didn't do anything they could not charge the warranty, that doesn't seem to be my problem, it was to More

by hoffwalker
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Blake Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Martin Chevrolet responded

We are grateful for your review on your experience with us and delighted that we were able to refund the entire cost of your service visit thanks to your extended service contract. We will keep your service contract in mind for the future. Many thanks for choosing us and thanks for reaching out. - Martin Chevrolet

Oct 03, 2023 -

hoffwalker responded

I am grateful to Blake for making the refund happen. I appreciate him and Martin Chevrolet.

August 28, 2023

Sales department doesn't seem to be pushy. The service department seems to be very good. I first used the service department before I bought anything. They did a good job servicing my old truc More

by WES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Thanks so much for your positive review and for choosing Martin Chevrolet as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look forward to helping again in the future. - Martin Chevrolet

August 27, 2023

I felt like there was something wrong with my car but I got a SAFTEY inspection and was relieved that they were very detailed in making sure I had piece of mind More

by k_eady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. If you're ever in need of more help, please let us know! - Martin Chevrolet

August 26, 2023

Staff was Friendly and communication was good kept me informed and for my car back quickly. More

by Snodette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Sep 01, 2023 -

Martin Chevrolet responded

We appreciate you letting us know how the service team did! See you again next time! - Martin Chevrolet

August 24, 2023

In for some front end steering work on our 2021 equinox. Blake was very attentive and helpful. Good experience! More

by hoening@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Martin Chevrolet responded

Thank you for your kind words about Blake! We appreciate you letting us know how Blake and the team did and we look forward to helping you out again next time! - Martin Chevrolet

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