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Martin Chevrolet
Crystal Lake, IL
2,142 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs.
We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service.
Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,142 reviews
June 29, 2013
Give or take two months ago, I went in to purchase a car. I will admit that they did go the extra mile to make a sales at that point. However, it just did not work out in dollars and cents. I do not remember I will admit that they did go the extra mile to make a sales at that point. However, it just did not work out in dollars and cents. I do not remember the sales associate's name. Bear in mind, that I WAS approved two months ago with a trade-in to consider as well.Yesterday, I received a call from them in the afternoon. I did not answer, but no message was left. I verified the number. Last night, I saw a car that I really liked and filled out a credit app. I received a call almost immediately and told them in no uncertain terms that this is the car that I wanted. A short time later, I received a call from Joel saying "My manager will make you a deal that you cannot refuse." I got there and test drove the car. He told me that they NEEDED to sell one more used car by the end of the month I reiterated my earlier situation and trade in consideration. A few minutes later after trying to get my payoff - which had not changed much in two months, he comes back and shakes my hand and says thanks for coming in but because you owe so much on the other car, we cannot get you approved for another car. Again, keep in mind, same situation two months ago, and I WAS approved! Three final words: WHAT A JOKE! More
by pugdad795
Employees Worked With
Joel
May 21, 2012
I bought my car at this dealership, and it changed ownership. You never know what kind of service to expect when a new person takes over. I had issues with my car and the inside light came on I was n ownership. You never know what kind of service to expect when a new person takes over. I had issues with my car and the inside light came on I was near the dealership and thought I would stop in. I was greeted by one of the mechanics who immediately told me they would look at it right away. Mark in the service department came to talk to me about the problem and said it was under the warranty. He said they could do most of the work but would have to order a part for the remaining work. He said the whole thing would take 4 hours. He told me he had a car waiting for me and that he would call me when they finished the job. I not only did not have an appointment but the extra service was greatly appreciated. As I brought the loaner car back my car was washed and pulled up front waiting for me. You do not experience that anymore, Mark and your staff went above and beyond for me. It is the customer service that makes a huge difference. Thank you so much.... More
by Laurie Larsen
Employees Worked With
3
