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Martin Chevrolet
Crystal Lake, IL
2,234 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs.
We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service.
Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,234 reviews
October 30, 2024
Everything was pretty straight forward. I had one small complaint. It took a little longer than expected. I was told about an hour for the oil change, tire rotation and car wash. It was clo I had one small complaint. It took a little longer than expected. I was told about an hour for the oil change, tire rotation and car wash. It was closer to two hours but I was given a free tire rotation to compensate. More
by dinod0817
Verified Customer
October 29, 2024
The staff are Friendly, helpful, accommodating to flexible schedules, and fair pricing for most maintenance services flexible schedules, and fair pricing for most maintenance services More
by ladimeo
October 29, 2024
Well oiled service department! The staff is always courteous & professional. The waiting area is very comfortable & well supplied with refreshments & computers. The staff is always courteous & professional. The waiting area is very comfortable & well supplied with refreshments & computers. More
by tkc1272
Employees Worked With
October 29, 2024
Martin Chevrolet is easy to work with. AJ is professional and friendly. The service dept was prompt and friendly. AJ is professional and friendly. The service dept was prompt and friendly. More
by donnab
October 29, 2024
The visit dealership was a suprising visit. We had a 8:30 appointment and was taken care of right away. The waiting room was very accommodating. There were tvs on the wall that you can see the We had a 8:30 appointment and was taken care of right away. The waiting room was very accommodating. There were tvs on the wall that you can see the mechanics work on your vehicle. Endless supply of coffee and water. Even computers so you can browse the internet. There was more work that needed to get done so the wait was longer then anticipated. Instead of waiting till they finished the extra work they had a gentleman drive me home and pick me up a few hours later when the work was complete. Great 1st experience and would highly recommend to anyone needing work done on their vehicle. More
by mbarnett
Employees Worked With
Ruben Vega
October 29, 2024
Solid Chevy dealership. Quick and competent service and employees who seem to enjoy their work. Quick and competent service and employees who seem to enjoy their work. More
by lionhound
Employees Worked With
October 29, 2024
The dealership was extremely clean - service advisors were professional and efficient. Waiting room was perfect to get work done while I waiting for the work to complete. were professional and efficient. Waiting room was perfect to get work done while I waiting for the work to complete. More
by bzyz212
Employees Worked With
Other Employees :
Samantha Cordt, Patrick Frazier
October 27, 2024
No loner cars. Wait is longer then worker tell you. Detailer only shows up on certain days Wait is longer then worker tell you. Detailer only shows up on certain days More
by dmdec123
October 26, 2024
Great Service with wonderful communication. Blake sent text communication along with a phone can when our vehicle was completed. Blake sent text communication along with a phone can when our vehicle was completed. More
by cdmiller63
Employees Worked With
October 25, 2024
Infuriating experience yet again. The most consistent thing about Martin Chevy is that they never fail to disappoint. I waited 2 hours for an oil change/tire rotation. I was told 1hr The most consistent thing about Martin Chevy is that they never fail to disappoint. I waited 2 hours for an oil change/tire rotation. I was told 1hr 20 mins. After that point came and went, Ociel told us my car was almost done. I texted the number after the 1hr 30 min mark and got no response. Had to get up at the 2 hr mark and find Ociel sitting on his phone. Only after I asked about my car did he immediately print it the paperwork and I was finally free. Terrible customer service from Ociel. 10am on a Monday afternoon and I'm waiting 2 hours? That's just unheard of. I'd rather pay $60 at 10 minute oil change at this point. This was the straw that broke the camels back. Blatantly and shamelessly wasting my time, and complete lack of customer service from Ociel. I'd planned on trading in with Chevy for a Traverse in the future. Looks like I'll have to look elsewhere, perhaps Toyota. I'm completely done with the company at this point. And Ociel was nothing but rude, he walked past us several times and didn't bother to give an eta or so much as look our way. Maybe he needs to watch a training video, because his blatant rudeness is what's driving me away more than the 2 hours I wasted. More
by redsunglasses21
Employees Worked With
