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Marshall Dry Ridge Toyota - Service Center
Dry Ridge, KY
35 Reviews
35 Reviews of Marshall Dry Ridge Toyota - Service Center
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April 08, 2015
Worked well to do what needed to be done Worked well with us to get everything taken care of involved with getting our new RZR from dry ridge Polaris. Bsh ajaj shs hxu uzjwbs baj zjxjdb anJ s Worked well with us to get everything taken care of involved with getting our new RZR from dry ridge Polaris. Bsh ajaj shs hxu uzjwbs baj zjxjdb anJ sjsb zj More
by Eiferta1
Employees Worked With
General manager
June 10, 2014
worst experience ever they destroyed the paint job on my new camry and then said they could not make me happy and I was stuck with it I finally traded it in with 12000 mi they destroyed the paint job on my new camry and then said they could not make me happy and I was stuck with it I finally traded it in with 12000 miles on it to another dealer for a new car I lost 7000.00 dollars on the car I wouldn't tell anyone to buy or get anything serviced from dry ridge Toyota worst dealer ship ever More
by drs1960
Employees Worked With
sales, customer servic and general maanager
January 08, 2014
Colerain Toyota is closer to us, but we LOVE the Dry Ridge location because of their excellent service and the friendly staff. Mark Eldridge helped us on our last visit and was friendly, professional an Ridge location because of their excellent service and the friendly staff. Mark Eldridge helped us on our last visit and was friendly, professional and provided excellent work on our Prius. More
by aCombs20
Employees Worked With
Mark Eldridge
December 13, 2013
I brought my car into the Dry Ridge Toyota Service Center today and had a great experience working with Mark Eldridge. Mark did a great job explaining the service process and reached out several times throu today and had a great experience working with Mark Eldridge. Mark did a great job explaining the service process and reached out several times throughout the day to keep us updated on the status of our car. Our car was serviced without issue and is running great. This was our first service experience at Dry Ridge Toyota and we will definitely be back. Thanks to Mark and team for creating an all around great experience. More
by CJ2484
Employees Worked With
September 28, 2013
I was home on vacation and bought a Toyota Tacoma at Dry Ridge Toyota about a year ago. I am in the Army, however, so I do not get my Tacoma serviced regularly in Dry Ridge. I have been going to Rick Hendri Ridge Toyota about a year ago. I am in the Army, however, so I do not get my Tacoma serviced regularly in Dry Ridge. I have been going to Rick Hendrick Toyota in Fayetteville, NC, and have been more than displeased with their facility. I recently returned home to Kentucky and was due for service. So I went back to Dry Ridge Toyota. Mark was EXCELLENT!! He repaired my left rear tire that the facility in NC said that they would not repair. He also informed me that my rotors and drive shaft were warped. The vehicle is only over a year old now, so the faults were deemed a manufacturing problem. I asked Mark to check the alignment also because the truck was shaking at 70 mph. He did find the alignment was off and gave me a discount on the alignment for all of my problems I have been through with the truck. Mind you I was on vacation for only four days when I took the truck in. Mark was quick and efficient in his work though. He did not think that receiving a drive shaft in time would happen before I had to leave. But, because he ordered it immediately he was able to receive it in time to change it out. I was able to make my drive back to North Carolina entirely reassured that nothing was wrong with the truck. Mark has changed my perspective of what service should be and I will no longer be going to Rick Hendrick Toyota to receive service. I will drive an hour to another dealership before I ever go there again! More
by christagem2
Employees Worked With
August 24, 2013
Excellent customer service provided by Mark Eldridge. I take all my vehicles over there for servicing and he gives good guide lines and maintenance advice. Even though there is a Toyota dealership in Flore take all my vehicles over there for servicing and he gives good guide lines and maintenance advice. Even though there is a Toyota dealership in Florence closre to me but I drive 30 miles to Toyota Dryridge where the service is always Superb. Thank you Mark from me and my daughter and my family. More
by maheshchandra
Employees Worked With
June 08, 2013
I bought a new Tundra truck from this place in 2011, I thought my oil change was still covered, but that is not the issue at all, I do not mind paying for services done. I asked the service manager how lo thought my oil change was still covered, but that is not the issue at all, I do not mind paying for services done. I asked the service manager how long this would take and he told me about an hour, well this was a 2 hour and twenty minute oil change! I do not find this at all reasonable, this is the second time this has happened, I will never buy a car from this dealership again, nor will anyone I know, the service is BAD! I will never be back to this dealership and I would never tell anyone to go there, They gave us a great deal, but the service, no way ever again. More
by gutershuter
Employees Worked With
May 16, 2013
Once again, I had a GREAT experience at Dry Ridge Toyota. They got me right in and took care of my truck right away. For what it's worth, I did get to try the in-store "diner", and it's fantastic! (I'm no They got me right in and took care of my truck right away. For what it's worth, I did get to try the in-store "diner", and it's fantastic! (I'm not kidding.). Sorry I've been a bit delayed at getting this write-up in for you, but I do want to pass on that I appreciate the GREAT service and want to re-pay by getting it in ! Richard More
by tundrarate
Employees Worked With
April 27, 2013
I drive 30 minutes to Dryridge Toyota for my SUV to be serviced because of the high quality customer service offered. The appointment times offered are flexible and the work is always completed in a time serviced because of the high quality customer service offered. The appointment times offered are flexible and the work is always completed in a timely manner. I also appreciate the the super friendly atmosphere. I can get a bite to eat at the little deli and watch tv or workout in the mini gym if I'm in the mood. Overall I highly recommend this dealership to anyone who is looking to be treated as valued customer even after they leave the lot with a new or used vehicle! More
by Cytomel
Employees Worked With
March 14, 2013
Aprroximately, a year ago I found and bought a used Solara convertible online from this dealer. The purchasing experience was normal no particular outstanding events. The staff was friendly, knowledg Solara convertible online from this dealer. The purchasing experience was normal no particular outstanding events. The staff was friendly, knowledgable and helpful. I have found most dealers are amenable to work with when you're buying a car. The true experience started when I brought the car back for maintenance. I have dealt with 5 dealers in my lifetime and this is where I find most dealers drop the ball. I could write a book about the poor experiences I have had at other dealers. I fact my last dealing was so bad I never wanted to trust another dealer. However, I truely think this dealer is doing something special. Recently, I had some standard maintenance and detailing performed and worked with Mark Elridge, Mike Griese and Cindy Lynch. They could not have been more helpful and friendly, all had a part in making the experience a good one. I was very happy with the staff and the work performed.They obviously have a good staff at the front desk, but also behind the scenes. I live 45 miles from this dealer and it's worth the trip to work with them. I highly recommend this dealer. More
by michshir
