Marshall Dry Ridge Toyota

worst experience ever they destroyed the paint job on my new camry and then said they could not make me happy and I was stuck with it I finally traded it in with 12000 mi they destroyed the paint job on my new camry and then said they could not make me happy and I was stuck with it I finally traded it in with 12000 miles on it to another dealer for a new car I lost 7000.00 dollars on the car I wouldn't tell anyone to buy or get anything serviced from dry ridge Toyota worst dealer ship ever More

They lie On 5/9/14, my girlfriend and I arrived at dry ridge Toyota after a 3 1/2 drive from Tennessee to see about a FJ Cruiser that was advertised on the int On 5/9/14, my girlfriend and I arrived at dry ridge Toyota after a 3 1/2 drive from Tennessee to see about a FJ Cruiser that was advertised on the internet. The sales person was named Gabe and he was nice at first but soon found out he was very deceitful. Test drove the car but had rust underneath side of the car. They brushed it off as a metal flaw which is on most 2007 models. After giving them $2,000 cash as a down payment and drove back to Tennessee to get financing. Our bank officer informed us it had been in two accidents and the odometer was tampered with. The odometer read 200,000 miles and two days later read 107,000. It was in a front right collision and a left rear collision. When confronted with the issues they denied ever having knowledge of those events despite the fact it was clear on a simple carfax report which they had. After telling them we no longer wanted the car they pressured us to reconsider and offered payment options. After fighting it out with the supervisor over the phone it took threatening them with a phone call to the police to have our money sent back to us. They never acknowledged they were lying to customers and worst of all we almost made a $18,000 mistake. More

rip off on trade in I went to trade in my 2011 camaro with 20,000 miles on it.wanted a 2004 mustang for 11,866 they said I would need 7,000 down . My cars bluebook is 17 I went to trade in my 2011 camaro with 20,000 miles on it.wanted a 2004 mustang for 11,866 they said I would need 7,000 down . My cars bluebook is 17,000-20,000 they tried to rob me More

Loyal Toyota customer not given true value of tradein. I have been a loyal customer driving 3 different toyotas in the past 12 years. The latest car I traded in 2 weeks ago was a 2009 red Yaris in excelle I have been a loyal customer driving 3 different toyotas in the past 12 years. The latest car I traded in 2 weeks ago was a 2009 red Yaris in excellent condition with only 31000 + miles on it. We went to Dry Ridge Toyota thinking we would get an honest value for our outstanding trade in, what we got was a less than honest appraisal for our vehicle. We only received $6500 for the vehicle, after the sales person told us we would be lucky to get $8000 for the car. We had examples of the lesser cars of this caliber sold for over $9000, we were told the BLUE BOOK does not have a sales lot for selling. What made me feel we were not told the truth was, the car being sold on the same lot 1 week later for $12,300. I feel it is one thing to make a profit, but to take advantage this much was uncalled for. More

Customer Say this: "Dry Ridge Toyota is the destination for a great sales staff, a great Internet Sales Dept., a great service dept., a great selection! Say this: "Dry Ridge Toyota is the destination for a great sales staff, a great Internet Sales Dept., a great service dept., a great selection! More

The overall experience at Dry Ridge Toyota was great. The sales staff, Michael Applemann II in particular, was helpful, knowledgeable, and committed to making our car buying experience the best it could The sales staff, Michael Applemann II in particular, was helpful, knowledgeable, and committed to making our car buying experience the best it could possibly be. I, without a doubt, will refer this dealership and Michael Applemann II to many friends and family. Thank you. Yours, Cliff Nieman - Harrison Ohio. More

Colerain Toyota is closer to us, but we LOVE the Dry Ridge location because of their excellent service and the friendly staff. Mark Eldridge helped us on our last visit and was friendly, professional an Ridge location because of their excellent service and the friendly staff. Mark Eldridge helped us on our last visit and was friendly, professional and provided excellent work on our Prius. More

I brought my car into the Dry Ridge Toyota Service Center today and had a great experience working with Mark Eldridge. Mark did a great job explaining the service process and reached out several times throu today and had a great experience working with Mark Eldridge. Mark did a great job explaining the service process and reached out several times throughout the day to keep us updated on the status of our car. Our car was serviced without issue and is running great. This was our first service experience at Dry Ridge Toyota and we will definitely be back. Thanks to Mark and team for creating an all around great experience. More

Very fast and friendly sales staff. 2 hours after arriving, I drove home in my new Toyota Tacoma. Paper work done, truck washed, and a full tank of gas. arriving, I drove home in my new Toyota Tacoma. Paper work done, truck washed, and a full tank of gas. More

This is my second time doing business with this dealership. I bought my first RAV4 from Bernie Lozier 16 years ago. Had the same SUV all that time with no problem. Brought it in to trade, and Mi dealership. I bought my first RAV4 from Bernie Lozier 16 years ago. Had the same SUV all that time with no problem. Brought it in to trade, and Mike Appleman came out to greet me. He was nice, polite, helpful and had a good sense of humor. He got me keys to drive and told me the route they took for test driving. Came back and he worked up figures to my satisfaction and I did all the paperwork with Bonnie Finnley, which took only 15 minutes. Washed and gased the car then Mike showed me some important features on the car than away I went. Even more affordable than it was 16 years ago. Oh, by the way, I got another RAV4 2012. Why shouldn't I, the last one ran for me for 16 years. Thanks for the your service, Lady and Gentlemen. Dottie Duckworth More