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Marshall Dry Ridge Toyota

Dry Ridge, KY

3.5
157 Reviews

9 Taft Highway

Dry Ridge, KY

41035

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Showing 157 reviews

January 28, 2012

My initial experience at Dry Ridge Toyota was great. When it came time for them to follow through on the commitments made everything changed. I took my truck in for the Xzion paint protection (value stated More

by D_W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trey Marshall Adam Davis Eryk Rotondo Matt Sensel
Feb 23, 2012 -

Marshall Dry Ridge Toyota responded

Dear Customer, I would first like to apologize that you had a bad experience here at Dry Ridge Toyota. It is our intent, as well as our business model, that we treat every customer with the utmost respect, and do our very best to assure an excellent experience with Dry Ridge Toyota. With that said, this situation happened because we had only one lot tech that morning, and he was working on other vehicles at the time. We had the morning set up to have your vehicle finished in the alloted time frame that we gave you, but to assume that it was our intent to commit fraud is not fair to us or you. In the future, I would ask that you allow us to COMPLETE our job before passing judgement. Thank you again for your business. Chris Hartsfield Sales Manager

Feb 23, 2012 -

D_W responded

Then I have one simple question: Why was that not explained to me that day? By telling me this up front, this entire situation could have been avoided. Instead, your dealership reacted in manner that was consistent with my suspicions.

January 26, 2012

So for the second time, my wife and I just bought a new car from Larry Lawson. This will make the tenth car that we have owned. It is hard to find a car dealership that will take time out of their day and More

by pnsciscoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lawson, Steve Payne, Larry Lawson
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

I appreciate the wonderful review that you left us on Larry Lawson and Steve Payne. They are part of a team that strives to provide excellent customer service every day of the year. I hope you enjoy your new vehicle! Chris Hartsfield New Vehicle Sales Manager

January 09, 2012

Wonderful experience from the minute we arrived. Very fair on our trade in and helpful employees. We didn't have the same experience at another toyota dealer so we're thrilled with our new toyota. We'v More

by saharney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Lawson, Larry Lawson
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for being a loyal Toyota customer since 1993. We at Dry Ridge Toyota look forward to serving your automotive need for many more years! Chris Hartsfield New Vehicle Sales Manager

January 07, 2012

1/07/2012 We had a most positive experience with our 1/07/2012 We had a most positive experience with our assigned saleswoman, Anna Hatcher. She negotiated the delicate balance of salesmanship qualit More

by pattyo00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna Hatcher
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking to the to post about our dealership. We hope you are enjoying your vehicle, and we look forward to serving you in the future! Chris Hartsfield New Vehicle Sales Manager

January 05, 2012

Best ever experience I've had from a car dealer. I feel confident that I got a good deal (more so than Kerry Toyota in Florence, where I will never go again!) Dry Ridge got me out of my huge loan from Ker More

by lisakoors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lawson, Mike Griese, , Mike Griese, Larry Lawson
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time to leave a review about our dealership on Dealerrater.com. We look forward to servicing you automotive needs today, tomorrow and in the distant future. Chris Hartsfield New Vehicle Sales Manager

January 05, 2012

The last Toyota I purchased was from Kerry Toyota and I had a bad time buying the truck. My friend had suggested I come to Dry Ridge so I drove the extra miles and I am VERY glad I did!! Kyle, Mike & Ste More

by madabouttaxes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ganshirt, Mike Griese, Steve Payne & Angie, Mike Griese, Kyle Ganshirt
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time to post about our dealership. Thanks for the opportunity to do business with you! Chris Hartsfield New Vehicle Sales Manager

December 31, 2011

What can we say? This is the third vehicle we have purchased from Larry and, obviously, he always makes us feel comfortable. Whether we are there for routine service or one of the dealership's events, More

by Satisfiedcamryowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lawson, Steve Payne, Larry Lawson
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

I appreciate the wonderful review that you left regarding your experience with Larry Lawson. He is very happy that he was able to show you that a vehicle buying experience can be fun and efficient. We hope you are enjoying your new Camry! Chris Hartsfield New Vehicle Sales Manager

December 31, 2011

Anna Hatcher listened to what we wanted when we told her what kind of vehicle we needed. She went out and found something she thought we would be interested. We were, but because of our budget, we weren't More

by pandm4kids
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna Hatcher and Steve Payne
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for the fantastic review, and we look forward to serving you automotive need for many years to come! Chris Hartsfield New Vehicle Sales Manager

December 29, 2011

Thank you Steve, Larry, Adam and each of the service crew for getting me into my new RAV4! My first ever new car! It's just what I wanted (without even knowing it). Larry took the time to listen to what a More

by Thanks4the RAV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Payne, Larry Lawson and Adam, Larry Lawson
Dec 29, 2011 -

Marshall Dry Ridge Toyota responded

Thank you for your business! We are always happy to help any customer and extremely happy that you choose Dry Ridge Toyota. Larry is our Internet manager and always goes above the call of duty to help his customers. Tell all your Toyota co-workers to shop Dry Ridge Toyota and Larry Lawson, as we say “Dry Ridge Toyota where the people who build them buy them.” Please do not hesitate to call us if you have any questions or concerns. Check out our Facebook for exclusive offers and updates for our Likers. Sincerely, Adam Davis – Sales Manager adavis@dryridgetoyota.com

December 26, 2011

Great purchasing experience with Dry Ridge. Bent over backwards to help with every request and nothing was too big. Professional price negotations and no hassle More

by odandydoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
Dec 28, 2011 -

Marshall Dry Ridge Toyota responded

Thank you for your business! We will go the extra mile to make sure all customers enjoy the purchasing process here at Dry Ridge Toyota. Please do not hesitate to call us if you have any questions or concerns. Check out our Facebook for exclusive offers and updates for our Likers. Sincerely, Adam Davis – Sales Manager adavis@dryridgetoyota.com