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Marshall Dry Ridge Toyota

Dry Ridge, KY

3.5
157 Reviews

9 Taft Highway

Dry Ridge, KY

41035

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Showing 157 reviews

March 29, 2012

All dealt with was very courteous, efficient,and quick. Also Larry Lawson was very informative. The Lady doing the paper work was also very quick and explained everything nicely. More

by Theresa Seiler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lawson
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for choosing Dry Ridge Toyota for your automotive needs! We appreciate your business!

March 26, 2012

I am a long time customer of Toyota's having purchased my first in 1977 and many since that time. I have purchased from five of the dealerships in the Cincinnati area and this one is by far the finest I have More

by rvanbenschoten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bennie Niece
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you AGAIN for the opportunity to earn your business! We work very hard every day to exceed your expectations, and make the auto buying experience an easy and happy one. I hope you enjoy your vehicle! Chris Hartsfield Sales Manager

March 22, 2012

From start to finish a great experience. I contacted them online and informed them I prefered to be contacted by email. In the email I told them when I'd be there and they replied by email, as requested. Upo More

by swestmeier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hartsfield, Larry Lawson
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thanks for your comments. It is good to know that our internet purchase process is customer-friendly. Excellent customer service is a goal that we strive to reach every day, and have processes in place to assure that it remains that way. Thank you for you business! Chris Hartsfield Sales Manager

March 20, 2012

We found the sales staff at this dealership to be very friendly and honest. What impressed us most was the lack of high pressure sales pitches. Gabe was very helpful as our salesman and took great care in More

by johnspinner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabe McClure
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for your kind words. Gabe is new to the business, and he appreciates knowing the things that he did right to make your experience a great one. I'm glad he was able to show you the difference in the two different models, and allow you to make a comfortable decision that best suited your needs. Please know that we value your business, and look forward to serving you for years to come. Chris Hartsfield Sales Manager

March 14, 2012

the salesman worked very hard to meet my finacial needs on the new truck and my trade in. he went out of his way to show me and my wife all the trucks we liked and explain the options they had. the service More

by franandbob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob snow
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking your valuable time to share your opinion about our staff and your experience. We make every possible effort to exceed you expectations, and will continue to do so for years to come. Chris Hartsfield Sales Manager

March 05, 2012

I was very impressed by the professionalism. I was concerned that I would encounter pressure sales tactics when I bought my used vehicle. My salesman, Larry Lawson, was upfront,non pushy and a pleasu More

by lisadhampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lawson
Apr 06, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for the opportunity to earn your business. Our sales team is process-driven and dedicated to make each buying experience unique. We look forward to serving you in the near future! Chris Hartsfield Sales Manager

February 23, 2012

Bernie clearly communicated all aspects of the sale of a 2012 Sienna LE. He walked us through the process, after we agreed on a price. He and Steve stayed well after closing time to be sure we were complete More

by Burltoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Lozier, Steve Payne
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

I couldn't be happier that we were able to provide you with a fantastic buying experience. I am glad that Bernie was able to make you happy. Please enjoy your new Sienna, and feel free to contact us regarding any of your future automotive needs! Chris Hartsfield New Vehicle Sales Manager

February 14, 2012

I have been driving Toyotas for 12 years and I wanted to trade in one of my Camry's for a used certified Venza. There was initially some difficulty coming to an agreement about the price/payment, but we wor More

by faulknerdl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Davis, Trey Marshall, Trey Marshall
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

I am also glad we were able to make the deal for you. Please feel free to visit our dealership at any time and take advantage of our state-of-the-art amenities, including Lori's Cafe! Chris Hartsfield New Vehicle Sales Manager

February 13, 2012

Customer focused. Quick to respond to questions with answers. Worked deligently to find the car I was looking for. Not sure what else your looking for but I have dealt with this dealer for my last thr More

by PM1429
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hartfield and Larry Lawson, Chris Hartsfield, Larry Lawson
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

I appreciate your kind words. I hope you are enjoying your new vehicle. Please feel free to contact me reagrding you future automotive needs. Chris Hartsfield New Vehicle Sales Manager

January 29, 2012

Was good, allowed us to test drive multiple vehicles and were very patient with us. We got a good price and over all it was a comfortable experience. I even told them I was going to another dealership to s More

by salad10203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Jobe, Mike Griese, Mike Griese
Mar 23, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for your positive comments. Please keep us in mind for all of your future automotive needs! Chris Hartsfield New Vehicle Sales Manager

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