Marshall Dry Ridge Toyota

the salesman worked very hard to meet my finacial needs on the new truck and my trade in. he went out of his way to show me and my wife all the trucks we liked and explain the options they had. the service on the new truck and my trade in. he went out of his way to show me and my wife all the trucks we liked and explain the options they had. the service dept took my new truck and mounted the accessories before i left saving me a return trip. the finace person explained every thing to me and my wife in great detail. the sale manager explained new waranty coverage that just began at the dealership that our salesman didn't know because he was working with me and my wife and not in the sales meeting. More

I was very impressed by the professionalism. I was concerned that I would encounter pressure sales tactics when I bought my used vehicle. My salesman, Larry Lawson, was upfront,non pushy and a pleasu concerned that I would encounter pressure sales tactics when I bought my used vehicle. My salesman, Larry Lawson, was upfront,non pushy and a pleasure to do business with, More

Bernie clearly communicated all aspects of the sale of a 2012 Sienna LE. He walked us through the process, after we agreed on a price. He and Steve stayed well after closing time to be sure we were complete 2012 Sienna LE. He walked us through the process, after we agreed on a price. He and Steve stayed well after closing time to be sure we were completely satisfied with all aspect of this purchase. No pressure, no hurry, no haggling! My wife remarked that this was the most complete new car introduction she had ever experienced! And she will be back! More

I have been driving Toyotas for 12 years and I wanted to trade in one of my Camry's for a used certified Venza. There was initially some difficulty coming to an agreement about the price/payment, but we wor trade in one of my Camry's for a used certified Venza. There was initially some difficulty coming to an agreement about the price/payment, but we worked it out. I am very happy with my "new" used Venza. Trey Marshall was my sales associate and he was absolutely wonderful and patient I might add. He showed/test drove at least 6 vehicles with me before I knew I wanted the Venza. It was cold and windy and he continued to greet me with a smile with each vehicle. Adam Davis in finance was also wonderful in explaining everything to me about the financing/costs of my trade-in and new purchase. This is my third vehicle I have purchased from Dry Ridge Toyota and I will continue to be a happy Toyota driver/owner. Thank You Rob Marshall!!!! More

Customer focused. Quick to respond to questions with answers. Worked deligently to find the car I was looking for. Not sure what else your looking for but I have dealt with this dealer for my last thr answers. Worked deligently to find the car I was looking for. Not sure what else your looking for but I have dealt with this dealer for my last three toyota's More

Was good, allowed us to test drive multiple vehicles and were very patient with us. We got a good price and over all it was a comfortable experience. I even told them I was going to another dealership to s were very patient with us. We got a good price and over all it was a comfortable experience. I even told them I was going to another dealership to shop it around and they lowered their price but were not harassing, so all good. More

My initial experience at Dry Ridge Toyota was great. When it came time for them to follow through on the commitments made everything changed. I took my truck in for the Xzion paint protection (value stated it came time for them to follow through on the commitments made everything changed. I took my truck in for the Xzion paint protection (value stated at $500) and had a simple question regarding the warranty. (Actually, the fact that there wasn’t one.) I was bounced from person to person and it was clear my business was no longer a priority. Eryk Rotondo, in service, told me I had to talk to my salesperson, Trey Marshall. Trey was not there, so I asked to speak to the sales manager I made the deal with, Adam Davis. Adam told me he changed positions and was no longer able to help me. I was then passed off to Chris Hartsfield or Matt Sensel. I specifically pointed out to Adam that he and I made this agreement. Adam said it didn’t matter. So I talked to Matt who agreed to give me the warranty. I asked for paperwork to substantiate that and was very reluctantly given the document. Unfortunately, things got even worse at this point. I was told the application would only take 1 and a half hours. I watched as my truck was moved twice and then pulled into a bay hidden in back and left sitting, no technicians were in sight. After 40 minutes, it began to look as if they were going to pull my truck back out without the actual application even being applied. I returned to the service desk and asked Eryk if someone was working on my truck. He said yes and I pointed out this was not accurate. Eryk then took me back to Matt. At this point, Trey did arrive. I explained what I was seeing and Trey agreed this didn’t look good. Matt repeatedly said they don’t do business like that. Trey offered to buy me lunch and I declined and pointed out that I was reluctant to let them complete the application at this point. He asked what else he could do to make this right. I told him he still had a chance to do so and asked about getting step bumpers instead. Matt offered the lowest price set through another company. I didn’t like the set they offered and pointed out a set that was through Toyota at $750, which was only $250 more than the paint protection was supposed to be worth. He became very upset and said he couldn’t do that. Matt then told me I wasn’t going to come back as a repeat customer anyway, so I could take it or leave it. In reality the paint protection can be purchase online for $50. My overall after-purchase experience was horrible. It was clear that once Dry Ridge Toyota had my money, I was no longer important. More

So for the second time, my wife and I just bought a new car from Larry Lawson. This will make the tenth car that we have owned. It is hard to find a car dealership that will take time out of their day and car from Larry Lawson. This will make the tenth car that we have owned. It is hard to find a car dealership that will take time out of their day and just talk to you as a person to find out what your needs are. We have been talking to Larry for about six months on new cars and used cars and what we needed for our family. So when we walk in Larry has it down to two cars that we like. We just need to talk about which one is the better fit. When it came down to the price of the car and what we were going to pay per month we were treated very well. There was no pressure or anyone saying this is the best price we can do. Instead we were asked what is the best price that you can afford a month. They started to show us how many different options we had to chose from. We chose one that best suited us for our monthly expenditures. It was nice to go through the whole event without all the bull…. My wife and I were talking on the way home in our new sienna and we both just realized that we did not get angry or get upset. We talked and joked the whole time we were there. So Thank You Larry Lawson and Steve Payne More

Wonderful experience from the minute we arrived. Very fair on our trade in and helpful employees. We didn't have the same experience at another toyota dealer so we're thrilled with our new toyota. We'v fair on our trade in and helpful employees. We didn't have the same experience at another toyota dealer so we're thrilled with our new toyota. We've been a toyota family since 1993 with a past array of vehicles from; 4-runners, sequoa, tundra, mini-truck, matrix, and highlanders. To say we're thrilled with "Dryridge Toyota" is an understatement. We love our new Tundra. Thank you to Larry Lawson and the rest of the Dryridge Toyota staff. More

1/07/2012 We had a most positive experience with our 1/07/2012 We had a most positive experience with our assigned saleswoman, Anna Hatcher. She negotiated the delicate balance of salesmanship qualit 1/07/2012 We had a most positive experience with our assigned saleswoman, Anna Hatcher. She negotiated the delicate balance of salesmanship qualities without aggressive, intimidating tactics. Anna spent undivided attention with us, answered all questions, sought phone numbers on the internet so that family members could be consulted. This done in the privacy of a conference room. Anna saw to it that small items we wanted fixed were taken care of with no additional charge. When we needed a small repair after the sale was completed, we turned to Anna for help and she set up a service appointment and once again assured us that the repairs would be free of charge ( in accordance with existing warranties on our certified car and the service warranty we had purchased.) For me, going through the process of purchasing a car with Anna was like having a friend or family member by my side. She was patient, reassuring, understood concerns I had, gave me information I needed to make an informed decision and, in the end, helped me purchase a car that I love. Carol Elie More