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Marshall Dry Ridge Toyota

Dry Ridge, KY

3.2
158 Reviews
Thirteen time Toyota Presidents Award Winner, proudly serving Dry Ridge, KY and the Greater Cincinnati area. We have been family owned and operated since 1989. From new Toyota models to used cars. From maintenance and repairs to Toyota finance Marshall Dry Ridge Toyota has you covered. The Marshall Dry Ridge Toyota auto repair and service team believes excellence is a continuous pursuit. As such, we are constantly training, re-training, and upgrading our maintenance shops with the latest technologies available. Come once, and you’ll immediately see the difference. You don’t have to take just our word for it, ask around. The word on our high level of customer satisfaction has spread fast. And while you wait you can relax in our lounge or enjoy a meal in our cafe’ that is cooked fresh while you wait. Please visit us in person to see our stellar lineup of new Toyota models, including the Camry, Tacoma, Tundra, Corolla, and Highlander. We also have an impressive used car inventory. You can find us easily right off the Dry Ridge exit at 9 Taft Highway, Dry Ridge, KY.
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9 Taft Highway

Dry Ridge, KY

41035

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Showing 158 reviews

June 23, 2012

The staff at Dry Ridge Toyota is very knowledgeable, helpful and patient. The personal attention from Rob Marshall (Dry Ridge Toyota’s Owner) was very much appreciated. Many thanks to Kyle Ganshir More

by lmtuttle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Marshall, Kyle Ganshirt, Bonnie Finley, and Randy Moore
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

I am glad to see that all of our hard work in the area of improving processes is paying off in the form of happy customers! It is good to hear about doing things the correct way. Thank you for your business! Chris Hartsfield Sales Manager

June 17, 2012

Friendly, efficient, personable service. Very knowledgable sales staff. No hassle, flexible financing. Melissa and Bonnie were so great to work with. They understood our terms and helped us wa More

by Kacooper5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Johnson
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

We appreciate your business, and look forward to serving you in the near future. Melissa and Bonnie were both excited to see that all of the hard work that they put in to make your experience a great one has paid off! Thank You! Chris Hartsfield Sales Manager

June 10, 2012

This guy, mike griese, is ridiculous! I drove 3 hours from central Ohio to buy a beautiful preowned venza that dry ridge had posted online. My trade was valued at $5600 by auto trader, $5200 by kbb and $ More

by Darrellholland
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jun 25, 2012 -

Marshall Dry Ridge Toyota responded

While I regret that we were unable to come to terms on a deal for you, we worked very hard with our lender to secure financing for you. As stated to you prior to your arrival, this financing required a down payment of $3,000. You drove 3 hours to our establishment WITHOUT this money, therefore we could not sell you an automobile. A lot of scrutiny is placed on dealers for not doing what they say they are going to do. In this instance, the customer did not do what was required, and they have obviously been coached by the selling dealer as to what to say on this website. We strive to achieve 100% customer satisfaction in every deal, as is seen by all of our excellent ratings on this site. It is sad to see that one customer that didn't follow instructions is able to place the blame on us......and speak negatively of us when we did nothing wrong. I hope future consumers that are on this site can look past this rating and see the truth...... Chris Hartsfield New Vehicle Sales Manager

June 08, 2012

I have been a car owner for 35 years. This past week, I had the best buying experience of my life. Chris Jobe, Matt Sensel, and Bonnie Finley helped me purchase a Scion xB. The process was simple and the More

by hammd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jobe, Matt Sensel, and Bonnie Finley
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time out of your busy day to speak kindly of us. The Scion purchase process is unique, and designed to be customer friendly. I'm glad you were able to see it firsthand. If there is anything we can do for you in the near future, please don't hesitate to call!! Chris Hartsfield Sales Manager

June 07, 2012

Awesome dealership that definitely is truly Awesome dealership that definitely is truly Professional in every way. Best experience I have ever had buying a vehicle. I will definitely Go b More

by vburch75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for your kind words. We strive every day to improve our processes, and increase customer satisfaction. We look forward to serving you in the future! Chris Hartsfield Sales Manager

June 06, 2012

Dry Ridge Toyota is a great place to do business with! We really enjoy our new Sienna. All employees we met were very helpful. Tim and Marcia Cannon More

by Cannon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe McClure, and many others that were helpful!
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

We at Dry Ridge Toyota appreciate you trusting us with your business. We look forward to serving your future sales, parts & service needs. Chris Hartsfield Sales Manager

June 04, 2012

Great service! Everyone was very friendly and helpful. I feel we we're given a good deal. We love our 2008 Camry and we will be back when we need another car. Thanks again for the great service. Jeff and Ma More

by Jeff Meadows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 02, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time to offer us praise! We really appreciate your business, and look forward to serving you in the future! Chris Hartsfield Sales Manager

May 29, 2012

This is the first time I have gone and bout a car. They made my visit easy and friendly. It was actually quick and easy for me to get the vehicle I wanted there because I seen it on line and called and had More

by dixrus86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bennie Niece
May 30, 2012 -

Marshall Dry Ridge Toyota responded

We appreciate that you took time out of your day to tell us about your experience. Your happiness as our customer is of the utmost importance, and if there is anything we can do for you in the future, we look forward to serving you! Thank You, Chris Hartsfield

May 06, 2012

After searching for cars on Auto Trader, we were lead to Dry Ridge Toyota. When we entered their store we knew we were in a great place! The entire staff went above and beyond being friendly and kind to my More

by smanczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 30, 2012 -

Marshall Dry Ridge Toyota responded

I appreciate you taking the time to rate us on this website. Consumer feedback is a great tool in improving and/or maintaining great customer satisfaction practices, and we are very happy that you felt your experience was excellent enough to tell the world about it. We look forward to serving you for all of your future automotive needs. Thank You, Chris Hartsfield

April 12, 2012

I have purchased many new cars in my lifetime. This was by far the most pleasant car buying experience I have been involved in. A follow-up appointment for some additions to the vehicle was equally impres More

by Redman48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Johnson
Apr 13, 2012 -

Marshall Dry Ridge Toyota responded

Thank you for taking the time to post your comments about your experience on this website. WE strive hard everyday to exceed you expectations.....and it is good to hear that we are doing things right! We look forward to taking care of all of your future automotive needs! Chris Hartsfield New Car Sales Manager

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