Marshall Dry Ridge Toyota

We drove 5 hours to pick up a car we purchased from Marshall. I would never deal with this dealership again, poor commination, did not present car as it was. I asked questions and was told it was in gr Marshall. I would never deal with this dealership again, poor commination, did not present car as it was. I asked questions and was told it was in great condition, salesman could not get it thru his head that we were 5 hours away, so returning 2 days later for the spare key was out of the question. Hard to get replies to our questions, then salesman tells me he is too busy with customers that are at the dealership. More

I purchased my vehicle from Dry Ridge Toyota in 2023. This year my Toyota subscription expired and I had some questions about it so I drove down to the dealership for assistance. Andrew Mahan and T.C. This year my Toyota subscription expired and I had some questions about it so I drove down to the dealership for assistance. Andrew Mahan and T.C. Eads were at the front desk area when I walked in and both of these guys helped me out. They were both very kind and was able to answer all my questions and assisted me with getting my subscription renewed and made sure it was working before I left. Every time I have gone to the dealership, I have always been pleased with the service. More

Falsely representing the vehicle I drove over 100 mile to get. Then got treated like crap by the salesman. Not even a hello or a handshake greeting. They didn't listen nor did they care. get. Then got treated like crap by the salesman. Not even a hello or a handshake greeting. They didn't listen nor did they care. More

I had a great buying experience here. Everyone was polite and knowledgeable. I was able to drive multiple times and felt no pressure. I would definitely recommend. Everyone was polite and knowledgeable. I was able to drive multiple times and felt no pressure. I would definitely recommend. More

Although we did not come to an agreement, this was the best experience I could of hoped for while trying to buy a car. Simple, friendly, time-saving! Bernie was easy to work with and totally transparent! best experience I could of hoped for while trying to buy a car. Simple, friendly, time-saving! Bernie was easy to work with and totally transparent! Thanks again! More

Just left here, having nearly completed a purchase. BUYER BEWARE. Everything about this place is SHADY. Financial guy kept throwing docs at us to sign. When we refused the extended warranty, he verbati BUYER BEWARE. Everything about this place is SHADY. Financial guy kept throwing docs at us to sign. When we refused the extended warranty, he verbatim told us "Have you ever owned a jeep before? Good luck with that". Further into the document signing, he insisted the warranty state "As Is", even though the car was a year old and only had 11k miles. When we inquired why the factory warranty wasn't specified like every other vehicle we've ever purchased, he looked at us like we had 2 heads and told us that wasn't on them, we needed to read the car manual, and we "Had taken it for a test drive, and we didn't get into the glove box and read the entire manual?". Um, no. Who reads the entire manual on a test drive? We suggested getting the manual so we could read it before we continued. He said "That's not how I do it, we sign the documents first." Again, um no. SHADY SHADY. Again we insisted. At which point the sales manager came in and stated they would not put anything except "As Is". We relayed our concerns at what the financial guy had said, which he totally denied. I asked if he was calling me a liar, to which he responded "Yes I am." THE FINANCIAL EMPLOYEE LITERALLY CALLED ME A LIAR. Is that a new kind of sales pitch???? We purchase vehicles regularly, and I would NEVER BUY FROM THIS DEALERSHIP. Ever. You know all those stereotypes of used car dealerships? I believe they originated with Marshall Dry Ridge Toyota. Good luck if you buy there. More

I had been looking for an affordable truck for my son for months. Nick reached out to me when he thought he found one I would be interested in. It was a gem and perfect for our family. They made the process months. Nick reached out to me when he thought he found one I would be interested in. It was a gem and perfect for our family. They made the process easy and they were great to work with. Thanks Nick and Mr. Bob for all your help. More

I don’t know how Marshall only got a 3.5. in these reviews. That’s ridiculous! I’ve bought from Nick Thiele twice. He and his team are knowledgeable, professional, fair, and always forthcoming. Abov reviews. That’s ridiculous! I’ve bought from Nick Thiele twice. He and his team are knowledgeable, professional, fair, and always forthcoming. Above and beyond. Kudos! More

OIL CHANGE TRIED TO CALL AND SET UP AND APPOINTMENT TO GET MY OIL CHANGED. FIRST TIME PHONE RANG UNTIL IT WENT TO VOICE MAIL. HUNG UP AND TOUGHT I WOULD JUST CAL TRIED TO CALL AND SET UP AND APPOINTMENT TO GET MY OIL CHANGED. FIRST TIME PHONE RANG UNTIL IT WENT TO VOICE MAIL. HUNG UP AND TOUGHT I WOULD JUST CALL BACK LATER. SECOND CALL I GOT LADY WANTING TO PUT ME ON HOLD. I SAID OK AND I WAITED ABOUT 3 MIN. I HAD THINGS TO DO SO I HAD TO HANG UP AND TRY LATER. THIRD CALL I WAS ASKED TO BE PUT ON HOLD. I SAID NO. MY TIME IS VALUABLE TO ME. I CALLED BACK ONE MORE TIME AND WENT TO VOICE MAIL AGAIN. I LEFT A MESSAGES THIS TIME TO CALL ME AT MY NUMBER. I NEVER GOT THE CALL. More