Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Marshal Mize Ford
Chattanooga, TN
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,262 reviews
March 13, 2019
Buying my first car in almost 11 years Since days one of looking for a new car, Patrick Jones was there helping me. He has been very helpful with my questions and during test drives. Since days one of looking for a new car, Patrick Jones was there helping me. He has been very helpful with my questions and during test drives. More
by DisneyNut1985
Employees Worked With
Patrick Jones
March 13, 2019
Great dealership This is the 7th car my family has bought this dealership and all from the same salesman, Dee DeSutter. He does a great job and gets us the best deals. This is the 7th car my family has bought this dealership and all from the same salesman, Dee DeSutter. He does a great job and gets us the best deals. He spends lots of time with you showing you all the features and even pairs your phone and sits up your Ford Pass. More
by Lbmorrison
Employees Worked With
Pascal Desutter
March 13, 2019
2018 Ford Exosport I had a great experience with Marshal Mize Ford , Eddie Owensby and Thad Narramore both worked very hard at finding me the right car and the best deal I had a great experience with Marshal Mize Ford , Eddie Owensby and Thad Narramore both worked very hard at finding me the right car and the best deal on my trade-in. They made the process quick and easy unlike some of the other dealerships I have used in the past.i highly recommend that if your looking to buy a new car, truck or suv that you stop here first , you will be happy with the way are treated. Carolyn Hime More
by Carolyn-H
Employees Worked With
Eddie Owensby, Thad Narrmamore
March 08, 2019
Quick courteous service Was able to text problem and set appt than picked up truck on time no wait with helpful staff in and out in no time Was able to text problem and set appt than picked up truck on time no wait with helpful staff in and out in no time More
by vader123
Employees Worked With
Thad Narrmamore
March 07, 2019
Everything was great as usual ! SUPPER, what can I say , from making the appt with Zack to the completion of the service I was extremely pleased. I will be more than happy to return. SUPPER, what can I say , from making the appt with Zack to the completion of the service I was extremely pleased. I will be more than happy to return. More
by Kenneth2018
Employees Worked With
Zack
March 04, 2019
Great Service from a Great Staff I scheduled my routine maintenance on a Saturday because of my schedule. I cannot tell you have convenient it is. You would think the service staff I scheduled my routine maintenance on a Saturday because of my schedule. I cannot tell you have convenient it is. You would think the service staff would be grouchy having to work on Sat. but that was far from the truth. They were all very nice and got me in and out in 30 mins. My husband had told me to take my truck to another oil change business but I refused. The service staff at Mashal Mize Ford is top notch. More
by Marinecorps12
Employees Worked With
Jamie Dann
March 02, 2019
Great experience! I had a great experience buying two vehicles. Jeff, the sales guy was very helpful and courteous. I would do business here again in the future. I had a great experience buying two vehicles. Jeff, the sales guy was very helpful and courteous. I would do business here again in the future. More
by Nix
Employees Worked With
Jeff, Roger Cooley
February 28, 2019
Outstanding sales department Dee Desutter does an excellent job. Very willing to answer any questions and do a through introduction to a new vehicle to assure customer satisfactio Dee Desutter does an excellent job. Very willing to answer any questions and do a through introduction to a new vehicle to assure customer satisfaction. Outstanding salesman. More
by Dakota
Employees Worked With
Dee Desutter, Thad Narrmamore
February 26, 2019
Great service I brought my car in for an oil change. They were fast and they did a great job. They were patient with my questions.Thank you. I brought my car in for an oil change. They were fast and they did a great job. They were patient with my questions.Thank you. More
by Marcia
Employees Worked With
Patrick Owensby
February 24, 2019
I like the Escape but hate the service I have an 2014 Escape. This is a wonderful car. the few times I have had it in for service and used the so called warranty there is a 100.00 deductibl I have an 2014 Escape. This is a wonderful car. the few times I have had it in for service and used the so called warranty there is a 100.00 deductible that the salesman did not tell me about. My fault I guess I did not read carefully when I purchased, but thought he would be somewhat honest. LOL. Have taken car in for no heat in the fall and was told flap was the problem. 100.00 dollars please. 2 months later no heat again so back we go and was told flap was not the problem, but there was a crack in the overflow tank for the radiator and all fluid was gone, and that is why you have no heat. Wait just a minute the car said heat gauge was normal and not overheating so how can this be. Seems like the same thing, but NO he has pictures. LOL I am sure these BUTT xxxxxxx have all kinds of scams up there sleazy arms. Think it is time to look for another place to go for an honest service company More
by gordontr
Employees Worked With
Kyle Stedman
