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Marshal Mize Ford
Chattanooga, TN
1,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,165 reviews
February 28, 2019
Outstanding sales department Dee Desutter does an excellent job. Very willing to answer any questions and do a through introduction to a new vehicle to assure customer satisfactio Dee Desutter does an excellent job. Very willing to answer any questions and do a through introduction to a new vehicle to assure customer satisfaction. Outstanding salesman. More
by Dakota
Employees Worked With
Dee Desutter, Thad Narrmamore
February 26, 2019
Great service I brought my car in for an oil change. They were fast and they did a great job. They were patient with my questions.Thank you. I brought my car in for an oil change. They were fast and they did a great job. They were patient with my questions.Thank you. More
by Marcia
Employees Worked With
Patrick Owensby
February 23, 2019
I like the Escape but hate the service I have an 2014 Escape. This is a wonderful car. the few times I have had it in for service and used the so called warranty there is a 100.00 deductibl I have an 2014 Escape. This is a wonderful car. the few times I have had it in for service and used the so called warranty there is a 100.00 deductible that the salesman did not tell me about. My fault I guess I did not read carefully when I purchased, but thought he would be somewhat honest. LOL. Have taken car in for no heat in the fall and was told flap was the problem. 100.00 dollars please. 2 months later no heat again so back we go and was told flap was not the problem, but there was a crack in the overflow tank for the radiator and all fluid was gone, and that is why you have no heat. Wait just a minute the car said heat gauge was normal and not overheating so how can this be. Seems like the same thing, but NO he has pictures. LOL I am sure these BUTT xxxxxxx have all kinds of scams up there sleazy arms. Think it is time to look for another place to go for an honest service company More
by gordontr
Employees Worked With
Kris Stedman
February 21, 2019
Marshal Mize Ford He was straight to the point. He did not try to sell me something I didn't want. They was all friendly and try to help me with my purchase. He was straight to the point. He did not try to sell me something I didn't want. They was all friendly and try to help me with my purchase. More
by Fordguy.1968
Employees Worked With
Johnny Del Valle
February 19, 2019
Good sales service We went in to inquire about a new vehicle, and Jeff Hunneke was the available sales person. He was knowledgeable and very helpful when we had more qu We went in to inquire about a new vehicle, and Jeff Hunneke was the available sales person. He was knowledgeable and very helpful when we had more questions after we got the car home. Lee Anne the girl who called us right after we made our inquiry on the internet was also very helpful. Overall a good experience as we had not purchased a used or new vehicle in many years (21 yrs and 19 years respectively. Also a good recommendation for a Ford vehicle. More
by am137
Employees Worked With
Jeff Hunneke, Lee Ann (internet), Andy (finance person)
February 17, 2019
Excellent It was very easy! The sales person was not pushy and did not make me uncomfortable. He was very helpful and answered all questions I had on purchasing It was very easy! The sales person was not pushy and did not make me uncomfortable. He was very helpful and answered all questions I had on purchasing a new vehicle. More
by Ena
Employees Worked With
Jeff Hunneke, Callie finance
February 15, 2019
Service review Great, efficient service. In and out in thirty minutes. Everyone I spoke with was polite and helpful. The serviceman went through a service check Great, efficient service. In and out in thirty minutes. Everyone I spoke with was polite and helpful. The serviceman went through a service check list which I appreciate. More
by EscapeGirl50
Employees Worked With
Sorry don’t know name of service person.
February 13, 2019
Excellent service I had a great experience with my 15000 miles service. Easy to schedule and friendly shuttle service to maximize the convenience to the consumer. Gre I had a great experience with my 15000 miles service. Easy to schedule and friendly shuttle service to maximize the convenience to the consumer. Great job! More
by Alicia P
Employees Worked With
Arnie Piazza
February 13, 2019
Always service with a smile Our Technician always gives use great service. We never have to worry that our vehicle isn't in great working order. It means a lot. Our Technician always gives use great service. We never have to worry that our vehicle isn't in great working order. It means a lot. More
by James&Julie
Employees Worked With
Jarren Coleman Technician, Arnie Piazza
February 12, 2019
Knew what was happening; fixed the first time My experience has changed my perspective on taking my car "to the dealership." Zach Carter listened to my problem, took my info and kept me up to spee My experience has changed my perspective on taking my car "to the dealership." Zach Carter listened to my problem, took my info and kept me up to speed on the repair, during the process. He not only sent me an update; he responded to my questions, in real time! I still can't believe how open the communication was. Best of all, they fixed it. They've earned my business. More
by Mylough
Employees Worked With
Zach Carter
