Marshal Mize Ford
Chattanooga, TN
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It was my first oil change that I have had done at ford and it went well. It was done very quickly almost in and out. This oil change was part of a deal where I got the first two free, but what I didn't kn and it went well. It was done very quickly almost in and out. This oil change was part of a deal where I got the first two free, but what I didn't know was that they would rotate my tires as well. no big deal, love the extra service, but if i had known that i would have had them rebalance them as well while we were there. Great people all around and had a great time there. More
Unprofessional experience. Disappointed with service department and lack of forthcoming when scheduling appointment. I have had good experiences, but on this occasion, I was le Disappointed with service department and lack of forthcoming when scheduling appointment. I have had good experiences, but on this occasion, I was led to believe that scheduling engine service on a Saturday is exclusively the customer's shortcoming. More
It was very easy to schedule an appointment. I was offered a shuttle ride but chose to wait. Everyone was very nice. My truck was ready very quickly. An overall positive experience. I was offered a shuttle ride but chose to wait. Everyone was very nice. My truck was ready very quickly. An overall positive experience. More
Danny is the best salesman…. No pressure, listened to our concerns and wants, made the experience the best we’ve had when purchasing a new car! No pressure, listened to our concerns and wants, made the experience the best we’ve had when purchasing a new car! More
This dealership is one of my favorites! I have dealt with them for previous purchases and I have always been treated well. My salesperson (Danny Watkins) always takes the best care of me! I have dealt with them for previous purchases and I have always been treated well. My salesperson (Danny Watkins) always takes the best care of me! Thank You! More
Needed an oil change for the first time and called to make appointment. when I arrived the service dept. took my information. I waited about 45 minutes then was on my way home. They were very pleasant an make appointment. when I arrived the service dept. took my information. I waited about 45 minutes then was on my way home. They were very pleasant and courteous. More
I called to make an appointment. Service representative was very cordial. I dropped my car off at the designated time and rep told me approximately when work would be finished. I did Service representative was very cordial. I dropped my car off at the designated time and rep told me approximately when work would be finished. I did not wait but got a text from rep when work was complete. I returned to pick up car. One little hiccup- paperwork was not at payment desk which seemed strange since work was completed over an hour ago. I approached the payment desk again about ten minutes later. The clerk searched for service rep who was at lunch and then got another rep to get the paperwork who then also got my car. More