Marshal Mize Ford

The best dealership around Our 2018 Ford Flex is the second vehicle we have bought from Zach Stephens in the past year. He is very attentive to your needs, and knowledgeable abo Our 2018 Ford Flex is the second vehicle we have bought from Zach Stephens in the past year. He is very attentive to your needs, and knowledgeable about the product he is selling. We love Marshal Mize, and will never go anywhere else if we are looking to purchase another vehicle. More

Excellent Service My husband and I were looking to trade in his truck for a new one at Mize Ford and received the best sales experience. Ron Jones our salesman, treated My husband and I were looking to trade in his truck for a new one at Mize Ford and received the best sales experience. Ron Jones our salesman, treated us like we were royalty. He was very enthusiastic, patient and helpful with our questions and needs. Because of his attentiveness and the expert care from Thad the sales manager we purchased a new truck that my husband is over the moon crazy about. I appreciate everything that Ron and Thad did to make our buying experience the best we have ever had. Jimmy the finance officer, explained everything so well and made the signing so easy for us. Everyone there was so friendly and helpful. This is definitely the dealership to go to, not only for a good deal but for the exceptional personal care they provide. We felt like we were part of the family! I will definitely be telling friends and family about it. More

Oil Change Dropped my truck off with no appointment for oil change and tire rotation. No hassles. Zach put me on the list and said it would be done that day. Rec Dropped my truck off with no appointment for oil change and tire rotation. No hassles. Zach put me on the list and said it would be done that day. Received a phone call that afternoon from Zacsaying the service was complete. Glad they could get it done the same day. Really appreciate them taking care of me. More

Always Great Service The Service Dept always provides consistency great service. My Service Advisor, Eric, is the best! Service is fast and on time. I like the texting fea The Service Dept always provides consistency great service. My Service Advisor, Eric, is the best! Service is fast and on time. I like the texting feature. More

Oil Change I use to get my oil changed in my vehicles at an instant oil change location due to convenience. I tried the Ford dealership and found that the cost i I use to get my oil changed in my vehicles at an instant oil change location due to convenience. I tried the Ford dealership and found that the cost is half of what I was paying. When you got your oil changed every other month the savings add up. More

I love my Ford Escape!! I worked with Dee DeSutters at Marshall Mize Ford in Chattanooga, TN. I called Dee the day before and explained my needs. When I arrived for my appo I worked with Dee DeSutters at Marshall Mize Ford in Chattanooga, TN. I called Dee the day before and explained my needs. When I arrived for my appointment, I was extremely impressed with his knowledge about all the cars he showed me. I picked a Ford Escape and we test drove it. I loved the way it handles and Bluetooth is awesome!! Dee and the financial lady were so efficient! It was the Best car purchase experience I have ever had! Thanks so much to Dee and everyone who I encountered at Marshall Mize. Dee made my day!! Thanks again! 😁 More

oil change My car was taken in on time. The service was completed within fourty-five minutes. The bill was the amount that I expected and I was out of the de My car was taken in on time. The service was completed within fourty-five minutes. The bill was the amount that I expected and I was out of the department in less than one hour. More

Wonderful people I took my Explorer in for a malfunctioning air conditioner. I got a loaner, expecting to be without my car for at least a week. Imagine my surprise I took my Explorer in for a malfunctioning air conditioner. I got a loaner, expecting to be without my car for at least a week. Imagine my surprise when my car was ready two days later! I am always treated like their most important customer. Everyone is wonderful, and I wouldn't go anywhere else for service on my car or when I am in need of a new car. I encourage anyone I know to go to Marshall Mize. You won't regret it! More

Graet service! Real good service. Would recommend them to any one. They are the best in my book. Service and parts department went above and beyond to get our car ba Real good service. Would recommend them to any one. They are the best in my book. Service and parts department went above and beyond to get our car back on the road. More

REGULAR OIL CHANGE, ETC. NEXT WOULD BE THE 10,000 MILE SERVICE HAS ALWAYS BEEN EXCELLENT. I LOVE HAVING AN APPOINTMENT! ONE SUGGESTION, PLEASE LEAVE THE COMPUTER ON THE SAME MENU ITEM IT HAD WHEN THE SER SERVICE HAS ALWAYS BEEN EXCELLENT. I LOVE HAVING AN APPOINTMENT! ONE SUGGESTION, PLEASE LEAVE THE COMPUTER ON THE SAME MENU ITEM IT HAD WHEN THE SERVICE BEGAN. FOR "LITTLE OLE" LADIES LIKE ME, IT IS BUGGING ME TO DEATH THAT I CAN'T FIND HOW TO GET IT OFF THE "OIL RESET" WHICH HAD BEEN RESET @ 100%. I HAVE HAD NO TIME TO GO BACK TO THE SHOP NOR TO DIG OUT MY BOOK OF INFORMATION TO SEE HOW, IF I CAN EVEN DO IT, TO GET TO THE "HOME" SCREEN! THIS IS WHY QUALITY OF WORK HS ONLY 4 INSTEAD OF 5 STARS. JUST TO SHOW HOW ONE LITTLE THING LEFT INCOMPLETED CAN AFFECT AN OTHERWISE EXCELLENT JOB! I ALSO TALKED TO THE SERVICE MGR AND THE LADY AT THE PAY WINDOW EACH OF WHOM WERE VERY PROFESSIONAL NOT ABOUT THE MENU DEAL, JUST IN THE COURSE OF GETTING THIS APPT AND PAYING FOR SEVICE RENDERED.. More