Marshal Mize Ford

A very good buying experience. I came "just to look".. BRAD DOTY introduced himself and he took me to look at the cars that I was interested. in He explained the options and the d I came "just to look".. BRAD DOTY introduced himself and he took me to look at the cars that I was interested. in He explained the options and the differences between the Ford Edge Titanium and the Ford Edge SLT. No pressure from Brad. Just good information. Offered to let me drive the Titanium. That pretty much ended the "just looking". Was introduced to the sales manager, the people that arrange the sale and the financing, couple other friendly folks that I don't remember their names. Never felt pressured. This is only the 2nd Ford that I have ever bought. Always have been a GM person. Looking forward to driving this car for a long time. Want you to have all 5's, but put down a 4 for price. Then changed to 5 if this helps Brad get a little more recognition. More

Very Easy to Work With I had no intention of buying a new vehicle, but the staff made the whole process so easy. I am overjoyed with my new truck! I had no intention of buying a new vehicle, but the staff made the whole process so easy. I am overjoyed with my new truck! More

always a good experience and service Everything is great. My only issue this time is that I filled out the online form and listed that I have issues with my radio/touch screen. Was told Everything is great. My only issue this time is that I filled out the online form and listed that I have issues with my radio/touch screen. Was told I have to come back in 3 weeks to get it checked out. Sort of frustrating. But will always go to Marshal Mize for my auto needs. More

60 K Service I signed up early. They took the car when I arrived. They provided a shuttle service to get me home and bring me back. The car was ready when they pro I signed up early. They took the car when I arrived. They provided a shuttle service to get me home and bring me back. The car was ready when they promised. The service technician did leave a few new fingerprints, a water bottle, and a few loose wires from my dash cam. He did all of the maintenance w/o leaving grease or grim. 8 hrs with car and very few marks! More

Excellent experience! The staff was excellent to work with! I had no complaints from my start to finish experience. I would highly recommend Marshal Mize Ford for your next The staff was excellent to work with! I had no complaints from my start to finish experience. I would highly recommend Marshal Mize Ford for your next car purchase More

Zach and his team were great . Super easy to drop off , pick up , and communicate with the people working on my car . Would definitely recommend Zach to others . He was great . Super easy to drop off , pick up , and communicate with the people working on my car . Would definitely recommend Zach to others . He was great . More

Great Service! Found a Certified Pre-owned vehicle and called in to check on it. They worked with me on the price I wanted over the phone and when I drove down from Found a Certified Pre-owned vehicle and called in to check on it. They worked with me on the price I wanted over the phone and when I drove down from out of town, they had me in and out in 10 minutes. I never would have thought that it would be so easy and quick. The salesman didn't try to re negotiate with me or try to up sell me any extras that were unneeded. The manager (Roger) even stayed around after hours in the parking lot making sure that we felt comfortable with operating all the features of the vehicle and showing us several things as well. After a lot of research, I feel like I received a fair deal with the price it was sold to me for and I cant argue about that. I've been in a lot of Ford dealerships and several made me feel really uncomfortable with the salesman trying to pressure me into buying something. Marshall Mize Ford did not make me feel that way at all. Good job guys! More

OUTSTANDING SERVICE - top shelf in every regard. This family owned business is dedicated to customer service and will not let a customer, interested in a new vehicle or service to an existing vehicle This family owned business is dedicated to customer service and will not let a customer, interested in a new vehicle or service to an existing vehicle, go unnoticed. I have dealt with this dealership for 15 years and have not walked away dissatisfied. More

recall on Ford Transit My van was there for a recall and was told it was a day job. At first they would not give me a loaner to get home but once I arrived they agreed. T My van was there for a recall and was told it was a day job. At first they would not give me a loaner to get home but once I arrived they agreed. This became critical because it took much longer than expected. I was NOT notified at the end of the first day that it would take much longer than a day. I called the service department to find out if my van was ready only to find out that my service guy, Fred, had already left for the day and they had not even gotten to my van yet. Fred did call the next morning as I complained to the person I spoke to the day before. Again, it was fine but just needed to be in the loop as to when the van would be ready. One day turned into 2 1/2 days. But it was fixed and the folks at Marshal Mize are very friendly. I would still highly recommend this dealership! More

Great Service I have had Eric Blankenship has been my service advisor since I purchased my F150 in 2016. He is professional and efficient. I just give him a call w I have had Eric Blankenship has been my service advisor since I purchased my F150 in 2016. He is professional and efficient. I just give him a call when needed and he has me set up including obtaining a rental and having it ready. When he is unavailable one of the other service advisors jump in to get me in and out really quick. This is one of the best service centers I've had experiences with. More