Marshal Mize Ford

Yearly Maintenance Daniel Eslinger did an excellent job. He was professional, courteous, timely and sincere. It was nice dealing with someone who had my needs in mind. Daniel Eslinger did an excellent job. He was professional, courteous, timely and sincere. It was nice dealing with someone who had my needs in mind. Yes, I'm going back for all my car's needs. More

horrible service and bad expieriance Went to this dealership in high hopes to get into a new vehicle. Once I found which car I was wanting, i asked a salesman to test drive the vehicle. T Went to this dealership in high hopes to get into a new vehicle. Once I found which car I was wanting, i asked a salesman to test drive the vehicle. There was no doubt, this was the car for me. After the test drive, me and the salesman went in, grabbed a seat, and ran numbers.... I was told I was approved on the loan of the vehicle and that the car was mine. I was congratulated. By this time it was late and I was told to come in next day and finish filling out all of the paper work and with the downpayment for the vehicle and also was told the car would be detailed for me and waiting on its new owner. The next day came around and I received a text from the salesman with a picture of the car, detailed, with a sold sign that had my name written on it hanging from the rearview mirror.. a couple hours later i received a call from the salesman, stating someone was at the lot checking out my vehicle and that they were going on a test drive with another salesman (the car he had already sold to me) and that he could not stop them from buying the vehicle because I had not put any money down on the vehicle yet. I basically begged him to try to stop the sale and even was going to get off of work to take the money there in a hurry... We then started to text and he was updating me that the person was buying the car out from under me and he could not do anything about it. This was horrible to do to anyone. I had been told the car that I had been looking for was mine and then in a blink of an eye, taken away. This experience for me was a nightmare and this kind of customer service is horrible and uncalled for and definitely not professional at all. More

Drove from Maryville. Was not disapointed. Found the car I wanted on-line and from the first text message to sighning on the dotted line all the guys at Marshal Mize Ford made it a great buying Found the car I wanted on-line and from the first text message to sighning on the dotted line all the guys at Marshal Mize Ford made it a great buying experience.I was told that Danny Watkins was a great sales person with years of experience, but I was supprised at at his customer service skills. He made my wife and I feel like family. I Highly recomend him and the entire team. More

Service Center Daniel was very easy to work with for the routine and scheduled maintenance. His notification of replacing a battery was noted and authorized by me. Daniel was very easy to work with for the routine and scheduled maintenance. His notification of replacing a battery was noted and authorized by me. More

Service Dept Was Great! Couldn't have been more satisfied with Zack and the service department in general. Fast and friendly service with great communication. Had me back on Couldn't have been more satisfied with Zack and the service department in general. Fast and friendly service with great communication. Had me back on the road quickly! More

Fast & Efficient I have to say this was the fastest, easiest and smoothest car buying experience ever! Ryan Kountz rocks and comes through for you with exceptional ser I have to say this was the fastest, easiest and smoothest car buying experience ever! Ryan Kountz rocks and comes through for you with exceptional service. More

Great service and Professional Service Advisors. Vehicle was ready when promised. Work was done under an extended warranty / recall for the steering rack. Good experience. was ready when promised. Work was done under an extended warranty / recall for the steering rack. Good experience. More

fast and efficient This dealership is very professional and friendly. We had a short time to wait. I did not appreciate FOX news on the TV, though. We love our Ford Ed This dealership is very professional and friendly. We had a short time to wait. I did not appreciate FOX news on the TV, though. We love our Ford Edge. More

Good service. I have purchased over 10 vehicles from this dealership over 35 years and Lewis Dyer and his staff have always provided excellent service before and af I have purchased over 10 vehicles from this dealership over 35 years and Lewis Dyer and his staff have always provided excellent service before and after the sale. More

This is the second vehicle I have bought from this dealership. I appreciate the great customer service I received during this purchase and will comeback to purchase again. dealership. I appreciate the great customer service I received during this purchase and will comeback to purchase again. More