Marshal Mize Ford

Excellent service performed on time as scheduled. Service Tech Kenneth was very professional and courteous. His overall self presentation demonstrated that he truly enjoyed his service tech position. He mad Tech Kenneth was very professional and courteous. His overall self presentation demonstrated that he truly enjoyed his service tech position. He made service a positive. A question: Why does this survey consider only the Sale, Finance and Management Departments? Where is the Service Department so their employees can be rated? More

(SOLD ME A NEW EXPLORE THAT HAD ALREADY HAD THE TRANSMISSION REPLACED PER A FORMER CUSTOMER CONCERN AND THIER OWN SERVICE RECORDS 1 MONTH PRIOR TO SELLING IT TO ME ) Sold me a (so called new) 20 TRANSMISSION REPLACED PER A FORMER CUSTOMER CONCERN AND THIER OWN SERVICE RECORDS 1 MONTH PRIOR TO SELLING IT TO ME ) Sold me a (so called new) 2020 ford explorer and failed to let me know that it had the transmission replaced already before I bought it from a former customer complaint. I am supposed to be the only customer. They had me sign the mileage statement claiming 53 miles . I did not verify and never have for a new vehicle. I have always trusted the dealer. After they prepped the car and fixed a minor scuff on the door I got it a few days later and on the way home noticed the mileage was almost 300 miles. I let it go. ( THAT WAS A MISTAKE)Took a trip to SD. and got stranded there with transmission problems, bad fluid leak. When I took it in to a SD. dealer he informed me that the transmission had been replaced in Dec of 2019. I bought the car Late Jan of 2020. I spoke to the dealer today and they pretty much blew me off and said that they had not done nothing wrong and they did not see the need to let me know that the transmission had already been replaced in this so call new explorer before they sold it to me. Not done with it yet. This was my third and last new vehicle purchase from Marsh Mize Ford in Chattanooga Tn. I never would have purchased this explorer if they had been honest enough to let me know the the transmission had already been placed JCLDayton Tn. More

Abel Vargas was very helpful & professional!! Was informative up front about the price increase of an oil change. Courteous & polite!! Wait time was shorter than told!! informative up front about the price increase of an oil change. Courteous & polite!! Wait time was shorter than told!! More

My Marshal Mize Ford Customer Service Representative was Superb. 😊 Love my New Bronco Sport! Want to keep it in tip top shape. Thanks again for everything. 👌🏻 Superb. 😊 Love my New Bronco Sport! Want to keep it in tip top shape. Thanks again for everything. 👌🏻 More

It’s hard putting into words the amount of gratitude I have for the sales crew especially Ron. They worked a miracle to help me drive a way in an amazing great car! I walked in feeling like there was no h have for the sales crew especially Ron. They worked a miracle to help me drive a way in an amazing great car! I walked in feeling like there was no hope with the car I had and walked out feeling elated with with a brand new car! More

Marshall Mize is always quick to help me! Best Ford place in our area by far. Thank you Kenneth for keeping good communication and quick service. in our area by far. Thank you Kenneth for keeping good communication and quick service. More

Took care of my problem and was very fast doing it. Very friendly and very clean place. If I have any more trouble will be back. Thanks friendly and very clean place. If I have any more trouble will be back. Thanks More

This was my first time working with Zack. He was awesome. He called me several times during the day and we basically did the deal over the phone. I love Marshall Mize Ford. He called me several times during the day and we basically did the deal over the phone. I love Marshall Mize Ford. More

Greg in service has always been a great help, especially with the countless phone calls I’ve made! I know I can trust him & his other team members to fix my car in a timely manner. I’m young & refuse to go with the countless phone calls I’ve made! I know I can trust him & his other team members to fix my car in a timely manner. I’m young & refuse to go elsewhere bc people try to take advantage of my lack of mechanical knowledge. I don’t ever have to fear being taken advantage of at Marshal Mize. My past 3 cars have recieved service here & I hope I never have to move away from the area. More

Took my husbands f 150 for an oil change yesterday and was there an hour and a half! Didn’t take it back for 25 minutes. Had a 1:00 appt. why bother with appts if you can’t stick to it? Didn’t get finishe was there an hour and a half! Didn’t take it back for 25 minutes. Had a 1:00 appt. why bother with appts if you can’t stick to it? Didn’t get finished til 2:30! Had a chat with someone on line and said a manager would be in touch but never heard from anyone. So it took an hour and a half and cost $82. Don’t recommend this place! More