Marshal Mize Ford

QUICK SERVICE, ABEL WAS VERY FRIENDLY AND HELPFUL. CALLED ME BACK TO EXPLAIN ADDITIONAL SERVICE I NEEDED CALLED ME BACK TO EXPLAIN ADDITIONAL SERVICE I NEEDED More

Overall great experience. Zach was a very helpful and friendly sales representative. friendly sales representative. More

They were Very helpful and courteous when dropping off and picking up my vehicle. Also timely with completion of the service work. They completed the service in 45 minutes. and picking up my vehicle. Also timely with completion of the service work. They completed the service in 45 minutes. More

Great service, they were done a lot quicker than I expected expected More

This dealership accommodated to all my needs and got the best price on everything I wanted! I recommend them to anyone in the market for a new vehicle. best price on everything I wanted! I recommend them to anyone in the market for a new vehicle. More

You did what you said you would do. Everything was explained explained More

I purchased an explorer here recently but won’t be I purchased an explorer here recently but won’t be purchasing another from them. I researched what my vehicle was worth before coming in so I knew a I purchased an explorer here recently but won’t be purchasing another from them. I researched what my vehicle was worth before coming in so I knew about what I should get but they tried to low ball me big time. I left and was called a few hours later and offered more so I ended up coming back in. Honestly I should have told them to kick rocks! Ive bought many cars in my adult years and this was by far the worst on customer service. They didn’t offer to clean my car up, it was late so I asked if I could come back the following Monday and was told by my sells person he would check into it (ok?). Never filled up my tank like every other dealer I have ever done business with does. My fuel light came on when pulling out of the parking lot. They absolutely lack customer service and only do the bare minimum. I tend to be a loyal customer and have purchased my last 5 or so vehicles from Mtn. View Chevy even having them get cars from other Mtn. view lots for me so I could buy from them. I would have never strayed if they had what I wanted on any of their lots at that time. I regretted it. If you want a great car buying experience skip these guys and go downtown Chattanooga where you feel valued! More

Steve Horton and the sales team are great to work with. And, I am always happy with the service department. This is my 3rd truck purchased at Marshal Mize. And, I am always happy with the service department. This is my 3rd truck purchased at Marshal Mize. More

Abel Vargas was very friendly and very professional service Advisor. I arrived early and Abel got My truck in and out very quickly. Great service. service Advisor. I arrived early and Abel got My truck in and out very quickly. Great service. More

Greg Kraft was very friendly and accommodating. He helped me with using my Ford Reward points and took me to the parts center to order a back mat. He's an asset to your Service Department. I took hi helped me with using my Ford Reward points and took me to the parts center to order a back mat. He's an asset to your Service Department. I took his card as I would prefer him to be my "go-to" person in that department. More