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Marshal Mize Ford
Chattanooga, TN
1,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,181 reviews
June 19, 2023
Extremely helpful staff. Provided outstanding service and attention to our special needs. All involved in our purchase delivered polite, accurate and helpful service, especi Provided outstanding service and attention to our special needs. All involved in our purchase delivered polite, accurate and helpful service, especially Kyle Moore our Sales Specialist and Tom in Service. More
by Robb Ladd
Employees Worked With
Kyle Moore. 5 Stars
June 17, 2023
Jamie was very helpful and made recommendations without being pushy about it. Service work was done in a timely manner. Very satisfied with this visit. being pushy about it. Service work was done in a timely manner. Very satisfied with this visit. More
by tbbtmart
Employees Worked With
Jamie Harris- service department
June 15, 2023
Excellent service experience. Service advisor Mr. Duke was very knowledgeable, helpful, and thorough. I definitely will get my next Ford service at Marshal Mize. Service advisor Mr. Duke was very knowledgeable, helpful, and thorough. I definitely will get my next Ford service at Marshal Mize. More
by DT
Employees Worked With
Jaden Duke
June 14, 2023
Friendly and professional! 2013 Ford Explorer 100,000 mile service went very smoothly and I was able to spread out all the required services over 3 services making it easier t 2013 Ford Explorer 100,000 mile service went very smoothly and I was able to spread out all the required services over 3 services making it easier to pay for. More
by DANEBARKSDALE
Employees Worked With
Service Department Customer Reps
June 11, 2023
The service on my 2017 Mustang was fine. We had issues a month ago with Abner’s 2016 F- 150 truck . It has been addressed. We have purchased 2 Mustangs and at least 3 F-150 trucks over the y We had issues a month ago with Abner’s 2016 F- 150 truck . It has been addressed. We have purchased 2 Mustangs and at least 3 F-150 trucks over the years from Marshall Mize. We paid cash for both mustangs. Merry Hartman More
by merryghartman
Employees Worked With
Kyle and Jamie
June 03, 2023
I hate that Marshall Mize lost creditability again in my eyes. Their young salesman was very passionate but not knowledgeable about their product (2023 F150 that he thought was a 2022). He said it was price eyes. Their young salesman was very passionate but not knowledgeable about their product (2023 F150 that he thought was a 2022). He said it was priced lowed since it was a 2022 but their website disagreed. He could state facts about the F150 but could not serve me by sharing how their product compared to their competitors. He smiled as he made up answers when I asked questions that I already knew the answers to. Marshall Mize was doing a bait and switch as he texted me the next day with a quote 4 thousand higher than what was on the window. He told me that was how the business worked... I am pretty sure I was driving before he was born. I know he would not be employed in another 2008/2009 economy. He has potential in sales if he could change his mindset to serving instead of faking information to make a sale. BTW... the F150 does have issues as all cars do eventually despite how he said the 2.7L engine is flawless. More
by gypsum.mower0a
Employees Worked With
Anonymous for his sake
May 31, 2023
On Friday May 26th, I once again had to come into Marshall Mize for what I am confident was paint damage as a result of my truck being left at your location for 8-days. The service rep, Jaime told me Marshall Mize for what I am confident was paint damage as a result of my truck being left at your location for 8-days. The service rep, Jaime told me to bring it in and he would take a look at it. I came in that morning, he looked at it and we discussed. I said Jaime, I don't know if it happened in a bay or in that VERY TIGHT spot my truck was parked in but it’s evident that my door had something repeatedly rub against something over time and etch into my paint. Jaime went to get the Service Manager (Greg Kraft) who then came out and took a look at it. He didn't believe it happened on the lot, and didn't even want to consider the high likelihood that in those 8-days the damage to my $90,000+ truck occurred there. I was adamant that it had to have occurred there, Mr. Kraft had a very negative attitude about it and it was evident by his tone and body language he had no intention to take ownership but I stood my ground, I told him I walk around my truck and scan for damage regularly because I have spent last 10 years up north and people up north will ding your vehicle and just keep moving so it’s a normal habit for me. Mr. Greg Kraft's attitude exploded at that point, his face got red, he looked at the Service Rep (Jaime) and told him to call the Body Shop and have them fix it. Jaime asked me if I would mind taking the truck down there so I did. At the end of the day its being made right but I am still very upset at the way I was talked to and disrespected. My Sales Rep Jonas Rubright was amazing!!! Super Great Guy, but the Service Side needs some serious customer service training, starting with Greg Kraft, the Service Manager. That man owes me an apology for how he talked to me as he stormed off during the visit. At no time did I raise my voice to him but when he got an attitude, I asked his name and he with attitude told me Greg Kraft. Since I know I will not get any satisfaction from this email I will be posting this AWFUL EXPERIENCE on social media and if I can even dissuade 1 person from doing business there then I have accomplished something positive because if this is how you treat people why do business there??? Once I get my paint repaired, I am done with you guys!!! I am very upset with the disrespect from Greg Kraft. Being a Disabled Combat Veteran, I am very active in many organizations so I will share my story as well with the VFW and American Legions as well as Facebook and anywhere else I might have an impact on social media. You have my number above; you are more than welcome to call. Very Upset, Adam Hester More
by A.Hester
Employees Worked With
Greg Kraft
