Marshal Mize Ford

This is my second Ford Truck I have purchased from Rick Starnes. I have been very pleaded with his outstanding service. Rick has been very professional in all aspects of working with me. I look forward to Starnes. I have been very pleaded with his outstanding service. Rick has been very professional in all aspects of working with me. I look forward to the excellent service in the future. The service dept. does a great job . I would also like to thank Thad for his help. More

We were in the market to purchase an SUV and we visited two different Ford dealerships within 30 minutes of our house. Both of those dealerships had vehicles we kind of liked, but wasn't exactly what we w two different Ford dealerships within 30 minutes of our house. Both of those dealerships had vehicles we kind of liked, but wasn't exactly what we wanted. Even after letting them know we were looking for something more, both places were extremely pushy on trying to talk us into liking something we didn't. I work from Knoxville to Chattanooga, and we looked up Marshal Mize's inventory online and they had some SUVs that we were looking for. We made the 109 mile trip down there to just look at what they had. From the moment we pulled in at the dealership, the excellent customer service began. We were met by Danny Watkins who showed us the couple of vehicles, and pulled it into the service bay so we could take a very good look at it in the lights. It was late, and close to closing time, so they just told us to take the vehicle home for a demo ( remember we drove 109 miles). They filled it up with gas and on our way we went. The next day, Dee Dee worked through all our paperwork, and kept communicating with me throughout the day. I was never left in limbo on what was going on. Step by step, we were informed. Jamie Stewart worked on our loan, and we were able to come to an agreement on what we wanted to pay without having either party sacrifice too much. In the end, when we went to sign everything, Mr. Stewart had worked out an even better deal. The paperwork process was quick, well organized, and very painless. After the paperwork, Dee walked us through the entire vehicle, showed us how everything worked, and explained the navigation system ( which is more complicated than the US Government!). My wife was thrilled by the service, and. I have told everyone I know on how awesome of a buying experience we had. I have purchased several new and used cars over my lifetime, and this by far, was the best shopping experience I have ever had from start to finish! I will definitely purchased my future vehicles from here, even if it means driving 2 hours and 109 miles!!! More

This dealership was excellent! On the busiest day of the year to purchase a new car, they were friendly and very accommodating to us and our three year old. We did not feel rushed or pressured in any way. W year to purchase a new car, they were friendly and very accommodating to us and our three year old. We did not feel rushed or pressured in any way. We were welcomed and not made to feel like a hassle as in previous dealerships. I will highly recommend them to anyone looking for a ford vehicle. More

We had a great experience with the Marshall Mize Ford Dealership in Chattanooga and Mr. Arnie Piazza. From our initial warm greeting from Mr. Piazza to all our questions being thoroughly answered and all Dealership in Chattanooga and Mr. Arnie Piazza. From our initial warm greeting from Mr. Piazza to all our questions being thoroughly answered and all the warm greetings and interactions with all the Mize Dealership managers and employees, we had a very positive experience and look forward to an ongoing warm relationship with the Marshall Mize family. The reason we chose Mize is that we had been Ford customers for several years in Florida but had 2 positive visits with the Marshall Mize Service Department in the past few months. We have already told some friends in the area about our positive, exceptional service and experience in purchasing our beautiful new Ford Edge Limited car. Thank you very much, Arnie for making our new car purchase a pleasant experience. Dr. Jeanne and William Hopple More

Second purchase within 12 months from Danny Watkins. No high pressure. Treats you with respect and answers all the questions you can throw at him. Will gladly do business with him and Marshal Mize again. S high pressure. Treats you with respect and answers all the questions you can throw at him. Will gladly do business with him and Marshal Mize again. Sales Manager Richard was equally professional. More

Our experience with Marshal Mize Internet Sales team was great! Kris responded to our inquiry very quickly and set up a test drive at our convenience. Dylan was the rep. who took us on the test drive and he great! Kris responded to our inquiry very quickly and set up a test drive at our convenience. Dylan was the rep. who took us on the test drive and he was very knowledgeable of the vehicle we were looking to buy. As a result, we loved the vehicle and the treatment from the staff at Marshal Mize Ford. I would recommend others to go to you guys for their next vehicle purchase. Thank you for your respectful and friendly treatment! More

We love our 2014 Ford Mustang...thank you Jeremy !!! We had a certain budget that we didn't want to go over and with the help of Jeremy and the staff at Marshall Mize, we go the payment right where we want had a certain budget that we didn't want to go over and with the help of Jeremy and the staff at Marshall Mize, we go the payment right where we wanted it. I think my father-n-law enjoyed the floor show ( new floors being put in ) as he chatted with everyone there. Everyone was polite and courteous and just really friendly. Thanks so much for all you did for us and we hope everyone at Marshall Mize has the best of holidays. Thank you and Merry Christmas !!!!! More

I have previously purchased 2 cars from Marshall Mize this one a Ford Escape is my third. I must say this one was the best experience I had when making my decision to finally purchase another vehicle. I this one a Ford Escape is my third. I must say this one was the best experience I had when making my decision to finally purchase another vehicle. I am a retired individual and on a limited income and I needed another car that was easier to get into and out of , comfortable on my back and affordable . Johnny was recommended to me by Greg Kraft in your service department. I can honestly say Greg makes getting my car serviced at Marshall Mize a pleasure because he gives an honest answer to any problems I had with my Focus. Now Johnny was courteous,and patient when answering any of my questions. I felt he worked with me on getting the best deal that I could have possibly get. I was able to test drive the car which in the past with my other 2 cars I didn't. Johnny also knew the ins and outs of the car which told me he took the time to know the product he was selling. This is all a plus for me, and no high pressure to accept the deal. I now have a better feeling about car salesmen because of Johnny. I know there are still high pressure sale persons, Johnny is a treasure and I hope Marshall Mize knows he is a gem. Thank you for letting me express my opinions. I have to add the gentleman that handled getting my Escape financed. I believe he went above and beyond what he could to get me the best financing at the lowest interest. I have already talked with my friends about the great deal I got and I hope that when they need a new or used car they will go to Marshall Mize. More

Kris was very polite and listened to what my needs were. explained each step as we proceeded with processes. always asking if we had any questions about what was going on, great experience with the buy. explained each step as we proceeded with processes. always asking if we had any questions about what was going on, great experience with the buy. would recommend anyone that I know in the market for a new vehicle to come and talk to Kris. More

I bought a 2013 Ford F150 XLT through an internet contact on the Marshal Mize website. Dylan Caulkins contacted me quickly and provided me with a very good price for the vehicle. He was extremely prompt, cou on the Marshal Mize website. Dylan Caulkins contacted me quickly and provided me with a very good price for the vehicle. He was extremely prompt, courteous and answered all my specific questions. When I went to test drive the vehicle and purchase, Dylan had everything lined up such that the overall process was completed in less than 2 hours. This was the best vehicle purchase expereicne I've ever had, and I'd highly recommend both Dylan Caulkins and Marshal Mize Ford. More